Mambwe NDOPU
Lusaka,Zambia
Summary
Driven to excel as Control Room Operator, with strong foundation in problem-solving and communication skills. Possesses thorough understanding of monitoring systems and quick decision-making abilities. Committed to ensuring operational efficiency and enhancing safety protocols.
Keen individual familiar with restricting access to control room for security. Successfully liaises with police and other authorised agencies to provide evidence captured on CCTV footage. Employs advanced customer care skills to handle internal and external customers with tact and diplomacy.
Overview
7
7
years of professional experience
Work history
Control room operator
BlackRock Security Services
Lusaka, Zambia
2023.02 - Current
- Followed strict protocols to ensure compliance with safety regulations.
- Collaborated well with team members to achieve operational objectives.
- Managed alarms and incidents effectively, reducing potential risks.
- Conducted routine checks for system abnormalities, preventing major malfunctions.
- Improved workflow by effectively using control room software tools.
- Used technical knowledge to troubleshoot issues swiftly, minimising disruptions.
- Enhanced efficiency with thorough observation of control room equipment.
- Minimised downtime through regular maintenance of control room equipment.
- Delivered accurate reports by documenting operational activities daily.
- Coordinated efficiently with external agencies during emergencies.
Abattoir worker
King Quality
Lusaka, Zambia
2021.06 - 2023.01
- Implemented waste disposal protocols effectively, contributing to a clean and environmentally friendly work setting.
- Provided support for packaging team to ensure timely delivery of meat products.
- Assisted with loading and unloading delivery trucks, ensuring smooth operations within the abattoir.
- Organised storage areas according to temperature requirements for different types of meat, maintaining freshness and preventing spoilage.
- Took part in training sessions regularly, improved knowledge on latest industry practices and regulations.
- Completed paperwork accurately for traceability reasons – facilitated better stock management.
- Promoted teamwork in a multicultural working environment which contributed towards achieving business objectives.
- Complied religiously with regulatory guidelines set by Food Standards Agency, guaranteeing product safety and quality assurance.
- Upheld high standards of sanitation whilst handling raw meat, reducing cross-contamination risks significantly.
Retail sales associate
Babies & Toddlers
Lusaka, Zambia
2019.03 - 2021.05
- Upheld company policies whilst interacting with customers and colleagues.
- Dealt with returns, ensuring customer satisfaction.
- Facilitated smooth checkout process, reducing wait times for customers.
- Contributed to sales targets through active promotion of products.
- Provided product knowledge to customers for informed purchases.
- Advised customers on product selection based on their needs.
- Maintained tidy sales floor to enhance shopping experience.
- Handled cash transactions accurately maintaining financial integrity.
- Lead the training of new staff members to improve team efficiency.
- Participated in staff meetings contributing valuable insights for improvement.
- Assisted in visual merchandising, improving shop floor appeal.
- Conducted inventory checks to ensure stock accuracy.
- Boosted store reputation with excellent customer service skills.
- Enhanced customer satisfaction by addressing and resolving complaints efficiently.
Education
Grade 12 Certificate -
Senanga Secondary School
Western ProvinceSkills
- Security systems expertise
- Incident handling
- Basic first aid training
- Knowledge of alarm systems
- Radio communication
- People coordination
- Digital mapping
- Systems monitoring
- Systems analysis proficiency
- Timely escalation
- Control room technology usage
- Inter-Departmental liaison
- Control room protocols
- Cross-Cultural awareness
- Precise coordination
- Network navigation
- Ethical responsibility
- Environmental monitoring capabilities
Languages
English
Fluent
References
References available upon request.
Timeline
Control room operator
BlackRock Security Services
2023.02 - Current
Abattoir worker
King Quality
2021.06 - 2023.01
Retail sales associate
Babies & Toddlers
2019.03 - 2021.05
Grade 12 Certificate -
Senanga Secondary School