Lynette Chipeta
Lusaka
Summary
Experienced finance and banking professional with over 10 years of expertise in corporate and investment banking, project management, and client relationship management. Proven track record of driving revenue growth and successfully managing strategic projects. Expertise in developing and implementing financial strategies that align with business objectives while ensuring regulatory compliance. Skilled in leadership, people management, and fostering strong client relationships for business success. Seeking to leverage my extensive experience and skills in a challenging managerial role within the finance sector.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Manager, MNO’s and Channels -Global Transaction Banking (Corporate and Investment Banking)
Atlas Mara Zambia/Access Bank Zambia
2023.04 - Current
- Volume and Revenue Growth- Focus on increasing revenue and wallet share in assigned portfolios by collaborating with the relationship Managers
- Cross sell opportunities and coordinate potential business opportunities
- Drive collections
- Project Management- Manage and oversee project
- Prepare business cases and business requirements documentation (BRD)
- Actively participate in user acceptance tests (UAT’s), spearhead pilot testing of products and conduct trainings post deployment of product/service
- Engagement- Regularly interact with MNO agents and bank branches on activities, challenges and system usage
- Monitoring-Daily tracking of inflows and outflows in MNO trust accounts
- Monitor usage on MNO activities on all bank platforms
- Support and Collaboration- Work closely with I.T, relationship managers and branch operations to address system downtime, support MNO agents and drive collections
- Product and Market Development- Engage in market research to identify gaps, projects and increase wallet share through client engagements.
Assistant Manager- Cash and Liquidity Management (Corporate and Investment Banking)
Atlas Mara Zambia
2021.06 - 2023.04
- Support and Coordination- Assisted the CLM head by identifying, developing and driving the use of CLM business opportunities, coordination with other departments to ensure project completion on time and within the budget
- Client Engagement- Engaged with clients effectively, thoroughly understand their business challenges and provide tailored solutions
- Followed up on clients leads, maintained high quality client maps and ensured continuous business development
- Project Management- Managed and oversaw project development, including planning, implementation and evaluation
- Prepared project proposals, budgets and conducted cash flow analysis for product/project development
- Product Development- Devised and monitored transactional banking products, aligned them with the banks’ balance sheet and profit strategies, and identified cross selling opportunities
- Market Intelligence- Participated in client functions, surveys and focus groups to gather feedback that would enhance the banks competitive position
- Performance Tracking- Proactively monitored and analysed unit performance against the budget and contributed to internal and external reporting requirements
- Stakeholder Collaboration- Collaborated with internal and external stakeholders to deliver superior transactional banking client experiences, while striving for differentiation through service excellence.
Bank Teller
Atlas Mara Zambia
2018.01 - 2021.06
- Scrutinized all transactions and cheque deposits to ensure adherence to all bank policies and procedures
- Upheld strict financial controls by keeping funds secure and accurately transferring monies
- Monitored customer behaviours and upheld strict protocols to prevent theft of assets
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches
- Promoted products or services to each customer to consistently achieve sales targets
- Sold and cross-sold bank products to new and existing customers
- Turned in excess cash to maintain drawer security
- Reconciled cash drawers and resolved discrepancies
- Served needs of more than 200 customers in a busy banking environment daily
- Observed all procedures regarding financial and customer information to prevent possible breaches and data misuse
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Clearing and Transfers
Finance Bank Zambia/Atlas Mara Zambia
2017.01 - 2018.01
- Processed and responded to all inward / outward transfers and transactions
- Handled all reconciliations of all queries on the head office reconciliation reports
- Ensured organized filing of all relevant documentation within department
- Ensured correct lodging/realization of STR cheques within respective value dates
- Daily balancing of all outstanding entries on inter-branch accounts
- Ensured proficient communication with customers on all transactions and reverse transactions on their account
- Processed Real Time Gross Settlement
- Scrutinized and processed all inward /outward clearing cheques and ensured clearing accounts are balanced on a daily basis
- Prepared monthly reports and schedules to Head Office.
Customer Service
Finance Bank Zambia
2015.01 - 2017.01
- Ensured customers adhere to the company's policies and procedures before actioning instructions received thereof
- Uploaded customer documentation onto the system and ensured systematic filing of all paperwork
- Ensured any fraudulent acts observed are reported to the anti-money laundering officer
- Conferred with customers about concerns with products or services to resolve problems and drive sales
- Helped numerous customers every 5 minutes by approaching conversations with positive attitude and resolutions
- Provided basic technical support for clients on wide range of various marketed company products
- Addressed customer complaints and mitigated dissatisfaction by employing timely and effective solutions
- Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service
- Promoted company brand and unique offerings through personalized customer service
- Established and prepared accurate customers’ accounts to complete new purchases
- Achieved and consistently exceeded revenue quota through product and service promotion during routine calls
- Delivered superior client services, fostering strong rapport, retention and satisfaction
- Educated customers on promotions to enhance sales
- Entered customer interaction details in a database to track requests, document problems and record solutions offered
- Set up service appointments to handle advanced technical concerns at customer locations
- Maintained accurate and current customer account data with manual forms processing and digital information updates
- Evaluated account and service histories to identify trends, using data to mitigate future issues
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
Operations Officer
Entrepreneur's Financial Centre
2014.11 - 2015.01
- Assigned fill-in workforce where deficit arose
- Prepared and transmitted a daily dashboard
- Prepared monthly reports on sales agent’s commission/loan officer weekly commission
- Managed and analyzed any postings to be done on the backup and live database if needed
- Coordinated Inter-Branch training for new employees
- Provided support to any tellers and administrative agents to improve the quality of services provided
- Ensured the wise use of the system tools by human resources of institution and make recommendations to improve efficiency of the operational processes
- Ensured the transfer of portfolios of credit officers when required by senior management
- Participated in the updating of the operations manual
- Participated in the implementation of changes in automated financial and information systems
- Developed and maintained a business relationship with corporate clients and ensured they received a service adapted to their needs and reported to COO any information required
- Performed accounting transactions such as debit/credit notes and inter-branch transfers
- Reconciled suspended accounts for collateral registration with disbursement department
- Supervised, supported and controlled the branch’s operation and closing at the end of the day, month and year
- Controlled daily reports of branches to ensure SAF suspend account is at zero and modules are balancing with the accounting and produce daily report
- Assisted the branches in the regularization of any discrepancies
- Managed the daily operations of transfers done by clients using mobile transactions system
- Produced monthly and quarterly reports requested by investors and partners
- Performed any other duties and responsibilities as assigned by superior.
Management Trainee
Entrepreneur's Financial Centre
2013.12 - 2014.11
- Finance Department
- Branch Operations (Teller and Customer Service and Administration)
Education
MBA: Business Administration -
University of Nicosia
Cyprus03.2024
Bachelor of Arts: Business Management -
University of Greenwich
London07.2013
Advanced Diploma (Association of Business Association): Business Management -
Zambia Centre For Accountancy Studies
Lusaka01.2012
High School Diploma -
Mpelembe Secondary School
Kitwe12.2008
Skills
- Leadership and People Management
- Strategic Thinking
- Financial, Cost and Risk Management
- Cross-functional team management
- Customer Relationship Management
- Regulatory and Compliance Knowledge
- Technology and Digital
- Project Management
- Communication and Interpersonal
- Analytical and Problem Solving
- Sales and Business Development
- Budget Control
Affiliations
Certified associate member of the Association of Business Executives (ABE)
Born
06/14/1990
Age
34
Sex
Female
Nrcno
228895/65/1
Shortcourses
- Prince 2- Project Management
- Emerging Leaders High Performance Coaching Culture
Yearsofexperience
Ten (10)
Personal Information
- Nationality: Zambian
- Marital Status: Married
References
- Mr. Rocky Chisupa, Head, Global Transaction Banking- Corporate and Investment Banking, Access Bank Zambia Plc, +260 969 118975, rocky.chisopa@accessbankplc.com
- Ms. Mwape.C.Chiluba, Head, Cash and Liquidity Management- Corporate and Investment Banking, Atlas Mara, +260 978 981377, mchiluba@bancabc.com
- Ms. Angela Lihusha, Operations Manager, Entrepreneurs Financial Centre (EFC), +260 974 653722, angela.lihusha@efczambia.co.zm
Projects
Finflows Account Opening MTN Agent Cash Out Zamtel Agent Cash In OBDX Internet Banking Flexcube System Migration/Upgrade
Accomplishments
- Achieved
- Did
Certification
- ABE
Languages
French
First Language
English
Beginner
A1
Timeline
Manager, MNO’s and Channels -Global Transaction Banking (Corporate and Investment Banking)
Atlas Mara Zambia/Access Bank Zambia
2023.04 - Current
Assistant Manager- Cash and Liquidity Management (Corporate and Investment Banking)
Atlas Mara Zambia
2021.06 - 2023.04
Bank Teller
Atlas Mara Zambia
2018.01 - 2021.06
Clearing and Transfers
Finance Bank Zambia/Atlas Mara Zambia
2017.01 - 2018.01
Customer Service
Finance Bank Zambia
2015.01 - 2017.01
Operations Officer
Entrepreneur's Financial Centre
2014.11 - 2015.01
Management Trainee
Entrepreneur's Financial Centre
2013.12 - 2014.11
MBA: Business Administration -
University of Nicosia
Bachelor of Arts: Business Management -
University of Greenwich
Advanced Diploma (Association of Business Association): Business Management -
Zambia Centre For Accountancy Studies
High School Diploma -
Mpelembe Secondary School
- ABE
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