MAMBWE DORCAS CHIPUNGU
Lusaka
Summary
Creative Operations Specialist skillful in executing effective operating rhythms and management systems structures. Expertise in analyzing, articulating and solving various problems. Analytical and organized professional comfortable working independently or as part of team. Proven track record of maintaining efficient office operations. Expertise in scheduling and coordinating meetings, managing travel and expense reports, and transcribing minutes.
Overview
12
12
years of professional experience
Work History
PROGRAM OFFICER
Stiletto
01.2014 - 01.2018
- This is a women's health campaign project I co-founded with a colleague from the health sector to host women from different backgrounds in a fun and interactive way to discuss carefully researched and fact founded health information vital for women of all ages
- My duties included:
- Kept programs in line with established mission parameters of the project
- Created and implemented program frameworks, performance standards and quality assurance requirements for the project
- Developed formative assessment practices to determine feasibility and sustainability of programs, leading to more effective and efficient service delivery
- Used Microsoft PowerPoint and Adobe InDesign to create and edit formally solicited proposals for project sponsorship
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
DEBT COLLECTOR, Citizens Economic Empowerment Commission
10.2011 - 04.2012
- This is a statutory under the Ministry of Small and Medium Enterprises Development established to foster broad-based economic empowerment in Zambia
- My duties included:
- Maintained accurate records of customer accounts, payments and payment plans by generating and distributing monthly customer statements
- Investigated customer credit references and approved credit lines
- Entered client details and notes into system for interdepartmental access and review
- Compiled and analyzed data for review by senior management of loan loss reports to measure portfolio performance
- Prevented impending loss and increased profitability by enforcing scheduled collection campaigns, consistently achieving targeted recovery rate
- Prepared and submitted legal documents to initiate court proceedings.
DISPATCH SUPERVISOR
Sandvik Mining and Construction
08.2007 - 04.2010
- This is a global engineering group providing solutions that enhance productivity, profitability and sustainability for the manufacturing, mining and construction industries
- My duties included:
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions
- Recorded new hires, transfers, terminations, changes in job classifications and merit increases for dispatch department personnel to main human resources files
- Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems by liaising between clients and vendors and maintaining effective lines of communication
- Prepared reports tracking information such as purchase orders, inventory numbers and invoicing activities
- Evaluated and adjusted over 20 routes worldwide based on daily needs, available workers, traffic hazards, and weather conditions.
ADMINISTRATIVE ASSISTANT
Davis and Shirtliff Zambia
01.2006 - 08.2007
- The company is a leading supplier of water related equipment in the African region
- My duties included:
- Developed and updated spreadsheets and databases which monitor employee attendance and performance to verify punctuality and absences to enable management address issues in accordance with company policies and procedures
- Managed accounting systems with regards to branch sales and expenses in the NAVISION accounting software and bank reconciliations
- Supported company leaders by managing budgets, scheduling appointments and organizing itinerary for staff members and visitors and by increasing office participation in special events by creating a monthly newsletter with detailed calendars and other office updates
- Drafted correspondence and other documents for senior management in company's voice such as personnel action forms for hires, terminations and title changes
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors
- Negotiated contracts with vendors and suppliers for office supplies, equipment and services.
Education
Master of Science - Public Finance & Taxation
Lusaka University
Lusaka, Zambia04.2024
Bachelor of Arts - Business Administration
Copperbelt University
Kitwe. Zambia11.2018
Skills
- Administrative management
- C-level relationship management
- Records management
- G-Suite
- Writing reports
- Resource Planning and Scheduling
- Logistics Management
- Progress Statement Generation
- Fleet Management
- Decision-Making
- Proficient in Microsoft Office
- Analytical and Critical Thinking
Additional Information
- Mr. Jeremiah Mwamba, Citizens Economic Empowerment Commission. Phone +260979744013. email jeremiah_mwamba@yahoo.co.uk
- Mr. Sosten Himoonde, Warehouse Supervisor Sandvik Mining and Construction. Phone +260963894256. Email bbodela078@gmail.com
- Mr. Kabwe Mandona, Branch Manager Davis and Shirtliff. Phone +260977792157. Email kabwe.mandona@loxlak.com
Languages
Bemba
Native language
English
Proficient
C2
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
PROGRAM OFFICER
Stiletto
01.2014 - 01.2018
DEBT COLLECTOR, Citizens Economic Empowerment Commission
10.2011 - 04.2012
DISPATCH SUPERVISOR
Sandvik Mining and Construction
08.2007 - 04.2010
ADMINISTRATIVE ASSISTANT
Davis and Shirtliff Zambia
01.2006 - 08.2007
Master of Science - Public Finance & Taxation
Lusaka University
Bachelor of Arts - Business Administration
Copperbelt University
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