Mandy M C Nakazwe
Lusaka
Summary
Dedicated and Proactive Sales and Marketing Manager who is consistently innovating new ways to improve customer experience. Insightful individual with fervent goal to enhance skills in marketing and sales. Enthusiastic to work with sales team to develop strategies. Comfortably works in fast-paced environments to meet demands.
Overview
14
14
years of professional experience
Work History
Sales and Marketing Manager
Maiden Publishing House Ltd
Showgrounds Lusaka
06.2018 - Current
- Established and cultivated partnerships with stakeholders including customers, donors, and distributors to maximize sales opportunities.
- Promoted educational materials orders and sales through donor partnerships and funding, consistently growing profits in line with company targets.
- Grew educational text books and readers sales through team effort by K1,000,000.00 in 2019 through strategic marketing efforts.
- Represented Maiden Publishing House at events such as Business forums, Local and International Book fairs, trade shows and meetings to promote products and programs and build working relationships.
- Prepared monthly sales forecast reports detailing key metrics to examine areas of improvement.
- Maximized textbook sales by maintaining first-class professional relationships with main clients such as UNESCO, World Vision, and Children International.
- Strategically created social media content for platforms including Facebook, LinkedIn and Google adds increasing sales by 25% as of January 2021.
- Collected customer and market feedback and reported information to company leadership.
- Secured new contracts with strong bid writing and account management skills.
- Tracked and evaluated weekly sales figures, developing senior leadership reports for targeted action planning.
- Analyzed sales to identify top-performing products.
- Achieved exceptional client satisfaction feedback and ratings.
- Retained existing customers and substantially grew customer base, product line and sales volume.
- Generated company growth through market expansion and sales.
- Initiated and elevated new business opportunities by implementing effective networking strategies.
Client Advisor
Maiden Publishing House Ltd
Showgrounds Lusaka
01.2013 - 09.2017
- First point of contact within service team to manage client queries relating to products and services.
- Successfully managed and executed 1 high profile project by coordinating development of educational materials in collaboration with USAID: Read to succeed Project team and Ministry of Education evaluators; simultaneously by employing strong organizational skills and time management.
- Researched and identified new markets and potential clients, resulting in 30% revenue growth.
- Delivered excellent customer service, resulting in consistent 75% customer satisfaction rating.
- Managed regulatory compliance by ensuring that all business operations complied with laws and regulations.
- Liaised between customers, staff and stakeholders to maintain constructive communications.
- Organized marketing plans and programs to best support business growth and development.
- Developed marketing plans to support department strategies.
Learner Legal Assistant
GDC Chambers
Lusaka
02.2011 - 05.2012
- Conducted legal research and facts investigation for case litigation.
- Drafted all relevant motions relevant to each case
- Reported case progress to clients with warm and professional style.
Education
MBA - Strategic Management
University of Zambia- Graduate School of Business
Lusaka Province11.2022
Bachelor of Laws - Law
University of Wales
Cardiff05.2010
Foundation Pre University Course - Law
Kaplan Holborn College
London06.2005
Grade 12 Certificate - IGCSE Secondary School Education
Banani International School
Chibombo11.2003
Skills
- Sales and marketing strategy
- Persuasive negotiator
- Client management
- Strategy development
- B2B sales
- Outstanding written and verbal communication
- Trend analysis
- Competition analysis
- Client acquisition strategies
- Digital marketing
- Marketing strategy development
- Social media content management
- Adobe Suite
- NPI workflows
Affiliations
- Agricultural and Commercial Cooperatives Show Society of Zambia (ACSZ): Ordinary Member
- Toastmasters
- Lions Clubs International & District 413 Zambia
Accomplishments
- Represented Maiden Publishing House which was the only African Local Publishing company from southern Africa invited to be part of the International Publishers book fair in Rabat Morocco which took in June 2022. During the B2B meetings I succeeded in getting into a business collaboration with an International company called De Stokage which specializes in buying unsold stock in bulk from companies worldwide. They are currently in the process buying English readers from some of the unsold stock which the company has had for the past 5 years.
- USAID: Read To Suceed Project: Reading Tools in a Box Project: was part of the team that succeeded in tendering and bidding for the development of educational materials to be used for this particular project. Maiden Publishing House was responsible for the development of the readers and training materials which were used throughout the entire project. Project was launched by the Ministry of Education and USAID in July 2012. Even though the USAID: Read To Succeed Project closed in 2017, The Reading tools in a Box materials are still being bought by the Ministry of education and other donors for distributions to schools countrywide.
Work Preference
Work Type
Gig WorkContract WorkPart TimeWork Location
RemoteHybridImportant To Me
Work-life balanceFlexible work hoursCompany CultureWork from home optionPersonal development programsCareer advancementTeam Building / Company RetreatsTimeline
Sales and Marketing Manager
Maiden Publishing House Ltd
06.2018 - Current
Client Advisor
Maiden Publishing House Ltd
01.2013 - 09.2017
Learner Legal Assistant
GDC Chambers
02.2011 - 05.2012
MBA - Strategic Management
University of Zambia- Graduate School of Business
Bachelor of Laws - Law
University of Wales
Foundation Pre University Course - Law
Kaplan Holborn College
Grade 12 Certificate - IGCSE Secondary School Education
Banani International School
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