MANSURA RAJAB LUKONDE
Business Consultant
Lusaka,Garden Site 3
Summary
High performing Professional Business Development Strategist and wealth consultant with a passion for both Personal and Organizational Development in the Business Industry. Four (4) years of experience in Sales and Marketing with positive organizational outcomes through effective customer upselling, opening and closing procedures, Relationship Building, Customer service, and problem resolution. Confident in ability to collaborate with cross functional teams to solve complex, high-stakes problems. Committed to continuous improvement and contributing to team success.
Overview
5
5
years of professional experience
Work History
Financial Consultant
Prudential Life Assurance Zambia
LUSAKA , Zambia
2023.05 - Current
- Consulted with clients to assess and meet long-term financial goal.
- Explained advantages and disadvantages of available financial products to customers to maximize satisfaction.
- Answered clients' questions regarding details of financial plans and strategies and explained data in easy-to-understand terms.
Business Development Manager
Sibuku's Artistry
Lusaka
2023.02 - 2023.06
- Determined business development opportunities and implemented effective strategy for client acquisition.
- Set up potential client contacts, cultivated relationships and followed through on service needs.
- Followed up with prospects through telephone calls and emails.
- Met with local business and community organizations to develop leads and generate business.
- Provided plan pitches and investment strategies to potential partners to raise capital.
- Researched possible business leads and communicated to supervisor.
- Attended meetings with clients and partners.
Operations Manager Intern
Creamy Heaven
Lusaka , Zambia
2021.02 - 2021.04
- Contributed to environment focused on associate job satisfaction and retention.
- Helped product staff maintain strong quality controls by checking conformance of completed products.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
Salesperson
BAKERS GALORE LTD
Lusaka
2018.11 - 2020.12
- Sparked social conversations with customers to provide friendly atmosphere and smooth shopping experience.
- Placed orders and answered customer questions in-person, through email and over phone to maximize customer service.
- Developed key customer relationships to increase sales.
- Arranged merchandise for display to highlight new styles, attract customers and enhance sales.
- Maintained current store, product and promotional knowledge to drive consistent sales.
- Counted cash, made change and stored coupons to keep organized and balanced cash register drawer.
- Gathered information from clients to create solutions that achieved business needs and desires.
- Developed eye for detail and suggested accessories to complement purchase.
- Answered product questions with up-to-date knowledge of sales and promotions.
- Fostered relationships with customers to expand customer base and retain business.
- Adhered to company initiatives and achieved established goals.
- Developed targeted lists and new business opportunities, accelerating sales process to achieve results.
Education
BBA - Bachelor of Business Administration
Cavendish University
10.2023
Diploma - Sales And Marketing Operations
Athena Global Education
United Kingdom, UK05.2023
Certificate - Communication Skills
Lectera
Germany05.2023
Certificate - Business Plans And Proposals Writing
Shumba Training Center Limited
Lusaka, Zambia05.2023
Certificate - Digital Marketing Strategy
Leaders Arise Program
Lusaka, Zambia04.2023
Certificate - Google Digital Skills
Leaders Arise Program
Lusaka, Zambia04.2023
Certificate - Sales And Marketing
Chain Research Organization And Consultancy
Lusaka, Zambia01.2022
Certificate - Data Analysis With SPSS
Chain Research Organization And Consultancy
Lusaka, Zambia01.2022
Imams Refresher Course -
Islamic Supreme Council Centre
01.2017
Grade 12 Certificate -
Lusaka secondary schools
01.2016
Grade 9 Certificate -
Simon Mwansa Kapwepwe Primary School
01.2013
Skillz Course in Life skills and HIV/AIDS prevention -
01.2012
Grade 7 Certificate -
Simon Mwansa Kapwepwe primary School
01.2011
Certificate - Records Management
Green Living Innovations
Copperbelt, ZambiaSkills
- Effective Customer Upselling
- Team Member Motivation
- Exuberant
- Stock Management
- Opening and Closing Procedures
- Organizational Skills
- Relationship Building
- Conscientious
- Team Leadership
- Team Building
- Optimistic Attitude
- Analytical Thinking
- Critical Thinking
- Microsoft Office
- Problem Resolution
- Team Management
- Reliable & Trustworthy
- Conflict Resolution
- Flexible Schedule
- Good Work Ethic
- Making Insurance Decisions
Accomplishments
- Promoted from general Worker to salesman to cashier in less than 12-months.
- Promoted to cashier due to Honesty and competence that achieved Trust and good relationship with the organization.
Languages
English, Bemba, Cinyanja
First Language
English
Upper Intermediate
B2
Arabic
Intermediate
B1
Swahili
Advanced
C1
Timeline
Financial Consultant
Prudential Life Assurance Zambia
2023.05 - Current
Business Development Manager
Sibuku's Artistry
2023.02 - 2023.06
Operations Manager Intern
Creamy Heaven
2021.02 - 2021.04
Salesperson
BAKERS GALORE LTD
2018.11 - 2020.12
BBA - Bachelor of Business Administration
Cavendish University
Diploma - Sales And Marketing Operations
Athena Global Education
Certificate - Communication Skills
Lectera
Certificate - Business Plans And Proposals Writing
Shumba Training Center Limited
Certificate - Digital Marketing Strategy
Leaders Arise Program
Certificate - Google Digital Skills
Leaders Arise Program
Certificate - Sales And Marketing
Chain Research Organization And Consultancy
Certificate - Data Analysis With SPSS
Chain Research Organization And Consultancy
Imams Refresher Course -
Islamic Supreme Council Centre
Grade 12 Certificate -
Lusaka secondary schools
Grade 9 Certificate -
Simon Mwansa Kapwepwe Primary School
Skillz Course in Life skills and HIV/AIDS prevention -
Grade 7 Certificate -
Simon Mwansa Kapwepwe primary School
Certificate - Records Management
Green Living Innovations
Similar Profiles
JANE MAZIMBAJANE MAZIMBA
AGENCY TRAINING MANAGER at PRUDENTIAL LIFE ASSURANCE ZAMBIAAGENCY TRAINING MANAGER at PRUDENTIAL LIFE ASSURANCE ZAMBIA
Joseph MulemfweJoseph Mulemfwe
IFRS 17 Actuarial Support Officer at Prudential Life Assurance ZambiaIFRS 17 Actuarial Support Officer at Prudential Life Assurance Zambia
Ikhwan BaharuddinIkhwan Baharuddin
Marketing Manager at PT Prudential Life AssuranceMarketing Manager at PT Prudential Life Assurance