MANSURA RAJAB LUKONDE
Lusaka
Summary
Business Development Intern excited to assist with growth and development activities concerning the business environment and the society at large. Highly motivated to gain experience, learn industry best practices and understand how to utilize the already acquired information when facing real life societal problems. i am a Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. I also have excellent research, technical and problem-solving skills. Detail-oriented and able to learn new concepts quickly.
Overview
5
5
years of professional experience
Work History
Business Development Intern
Sibuku's Artistry
Lusaka
02.2023 - Current
- Determined business development opportunities and implemented effective strategy for client acquisition.
- Set up potential client contacts, cultivated relationships and followed through on service needs.
- Followed up with prospects through telephone calls and emails.
- Met with local business and community organizations to develop leads and generate business.
- Provided plan pitches and investment strategies to potential partners to raise capital.
- Researched possible business leads and communicated to supervisor.
- Attended meetings with clients and partners.
Operations Manager Intern
Creamy Heaven
Lusaka
02.2021 - 04.2021
- Contributed to environment focused on associate job satisfaction and retention.
- Helped product staff maintain strong quality controls by checking conformance of completed products.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
Salesperson
BAKERS GALORE LTD
Lusaka
11.2018 - 12.2020
- Sparked social conversations with customers to provide friendly atmosphere and smooth shopping experience.
- Placed orders and answered customer questions in-person, through email and over phone to maximize customer service.
- Developed key customer relationships to increase sales.
- Arranged merchandise for display to highlight new styles, attract customers and enhance sales.
- Maintained current store, product and promotional knowledge to drive consistent sales.
- Counted cash, made change and stored coupons to keep organized and balanced cash register drawer.
- Gathered information from clients to create solutions that achieved business needs and desires.
- Developed eye for detail and suggested accessories to complement purchase.
- Answered product questions with up-to-date knowledge of sales and promotions.
- Fostered relationships with customers to expand customer base and retain business.
- Adhered to company initiatives and achieved established goals.
- Developed targeted lists and new business opportunities, accelerating sales process to achieve results.
Education
BBA - Bachelor of Business Administration
Cavendish University
10.2023
Diploma - Sales And Marketing Operations
Athena Global Education
United Kingdom, UK05.2023
Certificate - Communication Skills
Lectera
Germany05.2023
Certificate - Digital Marketing Strategy
Leaders Arise Program
Lusaka, Zambia04.2023
Certificate - Google Digital Skills
Leaders Arise Program
Lusaka, Zambia04.2023
Certificate - Sales And Marketing
Chain Research Organization And Consultancy
Lusaka, Zambia01.2022
Certificate - Data Analysis With SPSS
Chain Research Organization And Consultancy
Lusaka, Zambia01.2022
Imams Refresher Course -
Islamic Supreme Council Centre
01.2017
Grade 12 Certificate -
Lusaka secondary schools
01.2016
Grade 9 Certificate -
Simon Mwansa Kapwepwe Primary School
01.2013
Skillz Course in Life skills and HIV/AIDS prevention -
01.2012
Grade 7 Certificate -
Simon Mwansa Kapwepwe primary School
01.2011
Skills
- Effective Customer Upselling
- Team Member Motivation
- Staff Training and Motivation
- Stock Management
- Opening and Closing Procedures
- Organizational Skills
- Relationship Building
- People Skills
- Planning & Organizing
- Supervision & Leadership
- Team Building
- Friendly, Positive Attitude
- Customer Service
- Critical Thinking
- Microsoft Office
- Problem Resolution
- Team Management
- Reliable & Trustworthy
- Conflict Resolution
- Flexible Schedule
- Good Work Ethic
Accomplishments
- Promoted from general Worker to salesman to cashier, in less than 12-months.
- Promoted to cashier due to Honesty and competence that achieved Trust and good relationship with the organization.
References
- Mr Abdul Mwenda, Imam and Director of Garden Islamic Centre. Phone: 0978000022 Email: sheikhabdul8@gmail.com,
- Mr. Mathews Lungu, Cavendish University Lecturer mlungu@cavendish.com,
- Mwila Musonda. CSPR Program Coordinator, mwilMwilaonda@csprzambia.org, 0977894343
Interests
- Public Speaking
- Reading
- Writing
- Debating
- Sports
- News.
Languages
English, Bemba, Cinyanja
First Language
English
Upper Intermediate
B2
Arabic
Intermediate
B1
Swahili
Advanced
C1
Timeline
Business Development Intern
Sibuku's Artistry
02.2023 - Current
Operations Manager Intern
Creamy Heaven
02.2021 - 04.2021
Salesperson
BAKERS GALORE LTD
11.2018 - 12.2020
BBA - Bachelor of Business Administration
Cavendish University
Diploma - Sales And Marketing Operations
Athena Global Education
Certificate - Communication Skills
Lectera
Certificate - Digital Marketing Strategy
Leaders Arise Program
Certificate - Google Digital Skills
Leaders Arise Program
Certificate - Sales And Marketing
Chain Research Organization And Consultancy
Certificate - Data Analysis With SPSS
Chain Research Organization And Consultancy
Imams Refresher Course -
Islamic Supreme Council Centre
Grade 12 Certificate -
Lusaka secondary schools
Grade 9 Certificate -
Simon Mwansa Kapwepwe Primary School
Skillz Course in Life skills and HIV/AIDS prevention -
Grade 7 Certificate -
Simon Mwansa Kapwepwe primary School
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