Mapalo Mwewa (25)
Ndola
Summary
Flexible hard worker ready to learn and contribute to team success.
Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Freight Forwarding Controller
Impala Terminals Zambia
Ndola
06.2023 - Current
- To plan loading/offloading activities for the day and submit list to the warehouse team for execution.
- To consolidate and verify data from the warehouse and input in the system for reporting purposes.
- Prepare, process and review a variety of documents such as leave applications, sick notes, charge forms etc.
- To compile and verify stock/tracking reports for clients and send them out on a daily basis as per client requirement.
- To ensure all pre-alerts/transport documents are sent to relevant receiving parties and 100% filed in Alfresco.
- To attend to client/vendor queries and ensure prompt feedback/solution is given in a professional manner.
- To monitor commodity in transit and ensure all KPIs are met until cargo is offloaded at destination.
- To co-ordinate capacity requirements for the project with capacity team on a daily basis in order to manage turnaround time of trucks/KPIs.
- To co-ordinate capacity requirements for the project with capacity team on a daily basis in order to manage turnaround time of trucks/KPIs.
- Conduct physical stock counts of cargo and reconcile with the Stocks Controller and appointed Inspection Company for onward reporting to the client
- POD management
- Any duties as assigned by the Supervisor.
- Managed day-to-day finance operations by working closely with accounting, accounts payable, accounts receivable and payroll staff to provide direction.
- Assisted in developing best practices for overall corporate governance processes and procedures.
- Prepared and presented operational reports to senior management and executive teams.
- Streamlined operations to improve on-time collections and reduce invoice processing time.
- Supervised month-end close processes and reconciled treasury transactions.
- Advised executives on contracts with significant financial implications.
Health and Safety Representative
Impala Terminals Zambia
Ndola
08.2023 - Current
- Participated in business safety committee meetings and health and safety audits.
- Participated in committees responsible for developing new health and safety initiatives.
- Coordinated right-to-know programs regarding hazardous chemicals or other substances.
- Reviewed existing systems of work to ensure they are compliant with relevant legislation and industry standards.
- Provided support during investigations into workplace incidents involving serious injury and illness or death.
- Provided advice and guidance on occupational health and safety matters to all personnel within the organisation.
- Monitored adherence to safety regulations by employees, contractors, visitors and suppliers.
- Trained new employees in proper safety procedures to minimize accidents with proper behaviors.
- Conducted safety training or education programs to demonstrate use of safety equipment.
- Organised training sessions for workers on safe work practices, emergency procedures and hazard identification techniques.
- Ordered suspension of activities posing threats to workers' health or safety.
- Investigated incidents or complaints related to health and safety issues.
- Inspected specified areas to verify presence of fire prevention equipment, safety equipment and first-aid supplies.
- Maintained records relating to accidents, injuries, illnesses, dangerous occurrences and other related issues.
- Surveyed techniques used in transportation regarding use and storage of chemical agents and toxic materials.
- Inspected personal protective equipment regularly for signs of wear or damage.
- Wrote technical reports, data entry and queries into various safety and health databases.
- Advised line managers on appropriate corrective action when breaches of safety rules have been identified.
- Completed day-to-day duties accurately and efficiently.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Managed household errands and other essential duties.
- Coordinate all training activities in liason with training department
- Assist H/R in the administration of discipline in the respective crew.
- Request for PPE and maintain department supplies such as stationary and groceries, and keeping record of such and monitoring the usage.
- Provide HR support and advice to supervisors and line managers in order to develop the skills and capabilities of staff.
- Maintain good industrial harmony by ensuring well-coordinated communication on all employee wellness issues and implementation of policies and procedures.
- Conduct crew induction to new employees joining the respective crew.
- Accurately manage exceptions and capture data in Workday.
IT Consultant
Impala Terminals Zambia
Ndola
06.2023 - Current
- Controlled operational IT budget and expenditures within department parameters.
- Provided technical support for hardware, software and network issues.
- Documented processes related to IT services provided by the company.
- Procured IT resources for strategic and operational computing requirements.
- Met with users, vendors and technicians to determine computing requirements.
- Analyzed workflows and established priorities for daily operations.
- Maintained knowledge of advances in information technology systems and applications.
- Provided consultation on how best to utilize available resources in order to maximize productivity.
- Assessed data processing proposals and requirements to determine project feasibility.
Secretary to the Head Teacher
Little Friends Pre-School
Ndola
01.2016 - 03.2023
- Ordered office supplies to purchase items and maintain appropriate levels.
- Maintained filing systems for confidential documents; organized files for easy retrieval of information when requested.
- Coordinated communications, taking calls, responding to emails and interfacing with clients.
- Kept office equipment functional and supplies well-stocked to promote efficient operations.
- Sorted and distributed incoming faxes, letters and emails for office distribution.
- Sorted mail and distributed it to appropriate personnel or departments within the organization.
- Provided assistance with onboarding new employees by preparing orientation materials.
- Responded to customer inquiries via email or telephone in a polite and professional manner.
- Organized and maintained executive calendars, including scheduling meetings, travel arrangements and conference calls.
- Processed documents and materials for dissemination to appropriate parties.
- Developed an efficient document tracking system which allowed quick access to all necessary paperwork.
- Created agendas and took minutes during meetings; distributed notes in a timely manner afterwards.
- Reviewed billing statements for accuracy prior to submitting them for payment processing.
- Prepared expense reports in accordance with company policies and procedures.
- Assisted with special projects or tasks related to departmental functions upon request.
- Assisted with accounts receivable and accounts payable functions.
- Operated office equipment such as photocopiers, scanners, and fax machines.
- Scheduled meetings and sent invitations specifying time and location.
- Handled confidential documents with discretion.
- Maintained inventory of office supplies and placed orders when necessary.
- Greeted visitors and directed to appropriate location or person.
- Created spreadsheets in Microsoft Excel for record-keeping and reporting.
Education
Bachelor of Science - Transport And Logistics
University of Lusaka
Lusaka, Zambia12-2026
Associate of Science - Warehouse and Stores Management
Northern Technical College (NORTEC)
Ndola, Zambia08-2023
Associate of Science - Charted Institute of Logistics And Transport
Zambia University College of Technology
Ndola, Zambia 12-2022
Associate of Science - Clearing And Forwarding
HANDSWORTH INSTITUTE OF HEALTH SCIENCES AND TECHNO
Lusaka, Zambia04-2021
Associate of Science - Chartered Institute of Logistics And Transport
National Institute of Public Relations (NIPA)
Ndola, Zambia 06-2017
High School Diploma -
Kansenshi Secondary School
Ndola10-2015
Skills
- Hard working
- Career driven
- Team player
- Motivator
- Focused
- Goal ambitious
- Microsoft Office literate
- Public Speaker
Languages
English
First Language
English
Proficient (C2)
C2
Cibemba
Proficient (C2)
C2
Nyanja
Intermediate (B1)
B1
Certification
• Valid Driver’s License - C1
• Member of Zambia Chartered Institute of Logistics and Transport
Accomplishments
- 2024 Labour Day Award - Manager’s Award (Impala Terminals Zambia)
References
References available upon request.
Timeline
Health and Safety Representative
Impala Terminals Zambia
08.2023 - Current
Freight Forwarding Controller
Impala Terminals Zambia
06.2023 - Current
IT Consultant
Impala Terminals Zambia
06.2023 - Current
Secretary to the Head Teacher
Little Friends Pre-School
01.2016 - 03.2023
Bachelor of Science - Transport And Logistics
University of Lusaka
Associate of Science - Warehouse and Stores Management
Northern Technical College (NORTEC)
Associate of Science - Charted Institute of Logistics And Transport
Zambia University College of Technology
Associate of Science - Clearing And Forwarding
HANDSWORTH INSTITUTE OF HEALTH SCIENCES AND TECHNO
Associate of Science - Chartered Institute of Logistics And Transport
National Institute of Public Relations (NIPA)
High School Diploma -
Kansenshi Secondary School
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