Mapekwa Makukula

• Customer Relationship Management for both business and retail customer market segments, i.e. Corporate customers, retail premier, prestige, and standard customers.
• Portfolio management and enhanced customer relationship building for existing customers, and acquisition of NTB customers.
• Marketing and sales of assets and liabilities, insurance, and other products and services offered by Absa Bank.
• Credit facility assessment for loan applicants and potential borrowers of our loan facilities.
• Cross-selling of products and services in order to drive value from existing customers.
• Marketing of all Absa bank products and services through various modes of engagement such as; presentations, meetings, phone calls, distribution of fliers and marketing materials.
• Promoting financial products and services by providing excellent customer service and brand awareness.
• Provide digital solution platforms for transactions and digitalization campaign for all customer market segments.
• Financial risk management of all payments, settlements, and transactions in line with Absa bank's policies and procedures, including AML, Sanctions, and KYC compliance.

• Customer relationship management for Premier, Prestige and Standard customer segments
• Excellent customer service management and delivery
• Complaint management i.e. handling customer complaints and queries
• Generating branch sales i.e. assets and liabilities and other bank products and services
• Marketing of all bank products and services
• Digital solution marketing and management
• VISA electronic card handling and management
• Management of controlled stationery such as; manager’s cheques, cheque books, drafts etc
• Branch Business Continuity Management coordinator (BCM Coordinator)
• Branch community investment champion

• Management of hardware and software installations, LAN network infrastructure and troubleshooting.
• Implementing management objectives in the computerisation programme
• Implementing of IT policies and security protocols for end-users in line with RSZ IT policies.
• End-user management and training in software tools and hardware handling.
• SQL server management and maintenance according assigned end-user access privileges.
• Preparation of IT reports for presentation to management.

• Managed a team of data entry specialists, ensuring timely completion of projects and maintaining high-quality data standards.
• Enhanced data accuracy by implementing rigorous quality control measures and monitoring processes.
• Optimized database structures for better performance and easy retrieval of information for business use.
• Implementation of process improvement plans to significantly reduce errors and enhancing overall data integrity.
• Conducting regular database audits to identify inconsistencies and discrepancies for corrective actions to preserve data integrity.
• Assisted in designing custom reports for management by providing crucial insights into business operations using analysed data.
• Established protocols for data handling and processing in compliance with industry regulations and internal policies.
• Provided IT support in terms of hardware and software installations and maintenance.

• Overall management of MIS & Marketing department for Rural Credit Facility project.
• Managed data collection, processing, analysis, storage, maintenance and management of the Rural Credit Facility and Marketing databases.
• Generated business reports for use by project management team using statistical data analysis techniques.
• Managed the distribution of analysed marketing information to farmers, traders and stakeholders for distribution at local and national markets.
• Implementation and design of credit forms and formats, proposal preparation, including marketing information networking.
• Resolved complex business and marketing challenges using business statistical modeling techniques.
• Analyzed marketing data to build logical business intelligence model for real-time reporting needs.
• Marketing and distribution of project materials in conjunction with Zambia National Commercial Bank and Ministry of Agriculture.