Summary
Overview
Work History
Education
Skills
Affiliations
Software
Languages
Interests
Work Preference
Work Availability
Timeline
background-images
MARGARET BANDA

MARGARET BANDA

Chilanga,LSK

Summary

WWW: Bold Profile PROFILE Dynamic and passionate leadership trainer with proven experience in experiential learning and workshop facilitation. Skilled in outdoor education, reflective coaching, and youth empowerment. Strong communicator with a commitment to diversity, inclusion, and social impact. Thrives in adventurous, nature- based environments.

Overview

17
17
years of professional experience

Work History

Human Resource Assistant

BIU Capital Zambia Limited
Lusaka
01.2022 - 01.2023
  • Efficiently managed personnel files, maintaining confidentiality while keeping records up-to-date and organized.
  • Conducted new hire orientation to verify completion of appropriate paperwork, recording information on human resources database.
  • Monitored employee attendance and performance to verify punctuality and absences, addressing issues in accordance with company policies and procedures.
  • Supported talent acquisition efforts by screening resumes, scheduling interviews, and performing reference checks for prospective candidates and successfully recruited 20 new employees every week.
  • Organized new employee orientation schedules for new hires.
  • Facilitated the training, orientation and employee engagement of the over 500 employees.

Facilitator

Electoral Commission Of Zambia
Lusaka, Lusaka Province
01.2020 - 01.2021
  • Met and exceeded the set target of 6000 voters in Shikoswe Ward.
  • Delivered high-quality training sessions, ensuring participants developed a thorough understanding of the subject matter.
  • Identified areas in need of improvement and implemented solutions.
  • Promoted continuous learning within the organization by sharing best practices and lessons learned from various facilitation experiences.
  • Increased participant engagement by incorporating interactive activities and group discussions into sessions.

CASHIER

JINSHA CASINO
Lusaka, Lusaka Province
09.2019 - 02.2020
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.

Cashier

Millionaires Casino
Lusaka, Lusaka Province
01.2017 - 01.2019
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Built relationships with customers to encourage repeat business.
  • Assisted customers with returns, refunds and resolving transaction issues.

Sales Assistant

Investrust Bank plc
Lusaka, Lusaka Province
01.2011 - 01.2014
  • Net the monthly set target of 50 new clients every month.
  • Increased sales by building strong customer relationships and providing excellent service.
  • Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
  • Enhanced customer satisfaction with personalized product recommendations based on their needs and preferences.
  • Kept up-to-date records of daily sales activities, monitoring progress towards individual goals.
  • Built rapport with repeat customers, fostering long-term loyalty to the brand.
  • Executed visual merchandising strategies to attract customers and drive sales.
  • Resolved customer complaints with empathy and professionalism, maintaining positive store reputation.
  • Implemented customer feedback system to identify and address areas for improvement.

Store Manager, Leader Investments

Leader Investments Limited
Lusaka, Lusaka Province
01.2006 - 01.2009
  • Managed daily operations to ensure smooth functioning of stores, maintaining clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.

Education

Master Of Science - Project Management

Copper-belt University
Kitwe
2025

Bachelor”s Degree - Business Administration

Zambian Open University
Lusaka
2021

Accounting -

National Institute For Public Administration
Lusaka
2003

Examinations -

Kamwala Secondary School
Lusaka
11.2000

GED -

Kamwala Secondary School
Lusaka
11.1997

GED -

Chilenje South Primary School
Lusaka
10.1995

Skills

  • Administrative skills
  • Team player
  • Conflict management
  • Computer literacy
  • Communication management
  • Relationship building and management
  • Customer Service-oriented
  • Business development
  • Community relations
  • Decision-making
  • Problem-solving abilities
  • Reliability
  • Sales experience

Affiliations

  • Zambia Institute of Human Resource

Software

Microsoft Office

Languages

English
Advanced (C1)

Interests

Reading

Work Preference

Work Type

Full TimeContract Work

Work Location

On-SiteHybridRemote

Important To Me

Career advancementPersonal development programsCompany CultureTeam Building / Company RetreatsWork-life balance

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse

Timeline

Human Resource Assistant

BIU Capital Zambia Limited
01.2022 - 01.2023

Facilitator

Electoral Commission Of Zambia
01.2020 - 01.2021

CASHIER

JINSHA CASINO
09.2019 - 02.2020

Cashier

Millionaires Casino
01.2017 - 01.2019

Sales Assistant

Investrust Bank plc
01.2011 - 01.2014

Store Manager, Leader Investments

Leader Investments Limited
01.2006 - 01.2009

GED -

Kamwala Secondary School

GED -

Chilenje South Primary School

Master Of Science - Project Management

Copper-belt University

Bachelor”s Degree - Business Administration

Zambian Open University

Accounting -

National Institute For Public Administration

Examinations -

Kamwala Secondary School

Similar Profiles

  • Frank Mwanza

    Frank MwanzaFrank Mwanza

    Acting Branch Manager - Intermittently at First Capital Bank ZambiaActing Branch Manager - Intermittently at First Capital Bank Zambia

  • Idee Mwilambwe

    Idee MwilambweIdee Mwilambwe

    Procurement Officer/Sales Coordinator at TOYOTA ZAMBIA LIMITED (CFAO Mobility Zambia)Procurement Officer/Sales Coordinator at TOYOTA ZAMBIA LIMITED (CFAO Mobility Zambia)

  • Paul Chiwila

    Paul ChiwilaPaul Chiwila

    Mechanical Fitter at Lusanga Technical Services Limited,dth Zambia Limited & African Mechanical Superlift Limited UMechanical Fitter at Lusanga Technical Services Limited,dth Zambia Limited & African Mechanical Superlift Limited U

  • Clive Sibalwa

    Clive SibalwaClive Sibalwa

    Finance Manager at Armaguard Security LtdFinance Manager at Armaguard Security Ltd

  • Wilma Chisanga Mwelwa

    Wilma Chisanga MwelwaWilma Chisanga Mwelwa

    Secondary School Teacher at Ministry of EducationSecondary School Teacher at Ministry of Education

CREATE PROFILE
MARGARET BANDA