Summary
Overview
Work History
Education
Skills
References
CORE COMPETENCIES
PERSONAL ATTRIBUTES
Timeline
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Margaret Mutoba

Margaret Mutoba

Lusaka

Summary

Administrative professional with focus on delivering high-quality administrative support in any setting. Notable for maintaining seamless office operations as well as adept at managing calendars and streamlining administrative processes. Fostering team collaboration and adapting to dynamic environments.

Offering well-honed organizational abilities and willingness to learn and develop in professional setting. Delivers understanding of key administrative functions and ability to quickly master office software and procedures. Ready to use and develop communication and multitasking skills in administrative role as well as any setting.

Overview

4
4
years of professional experience

Work History

Secretary

Muya and Company Legal Practitioners
11.2022 - 03.2024
  • Coordinated and maintained schedules for Partners and Associates as well as handled their requests and queries timeously.
  • Acted as first point of contact to all clients.
  • Issued invoices and followed up on client payments through email and phone.
  • Optimized handling and delivery of correspondence in and out of the office such as memos, letters and court documents.
  • Prepared documents including letters, litigation statuses, PoAs and submitted statutory returns.
  • Oversaw the handling of office petty cash operations, petty cash reconciliation and prepared expense reports.
  • Guided clients to their respective meeting rooms courteously as well as providing general support.
  • Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
  • Answered multi-line phone system and enthusiastically greeted callers.
  • Maintained daily report documents, memos and invoices.
  • Scheduled appointments and conducted follow-up calls to clients.
  • Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.

Transcriber

Verbit.AI
05.2020 - 12.2023
  • Improved document accuracy by meticulously proofreading and editing various types of content.
  • Checked and corrected grammatical and spelling errors in diverse documents.
  • Researched content and grammatical issues to check accuracy of information.
  • Facilitated timely project completion with efficient task prioritization and time management skills.
  • Ensured consistency in style and tone by adhering to clients'' specific guidelines and preferences.
  • Maintained high levels of confidentiality while handling sensitive documents for various clients.
  • Built trust among clients by consistently delivering high-quality work that met or exceeded expectations.

Administrative Manager

Rush Pickup and Delivery
06.2022 - 11.2022
  • Managed client communications through phone and social media channels.
  • Conducted final checks on sales data to confirm proper reconciliation.
  • Managed and logged daily odometer readings as well as keep records of personnel and reconcile cash.
  • Issued invoices and handled quotations, delivery notes.
  • Submitted statutory returns (NHIMA and NAPSA)
  • Prepared payrolls for employees as well as issued and maintained records of cash advances.
  • Ensured smooth daily operations with timely completion of all essential administrative tasks and responsibilities.
  • Provided exceptional administrative support for executive-level staff, ensuring that their needs were met promptly and accurately in order to facilitate smooth daily operations.
  • Supervised staff and delegated tasks to maintain positive, productive administrative operations.
  • Maintained accurate record-keeping systems to ensure easy access to critical information for decision-making purposes.

Education

Bachelor Of Laws - LLB

Zambian Open University
05-2025

Skills

  • Communication
  • Attention to detail
  • Time Management
  • Problem solving
  • Active Listening
  • Teamwork
  • Empathy
  • Admin Support
  • Multitasking
  • Adaptability
  • Quick Learner
  • Customer service
  • Verbal and written communication
  • Office administration
  • Organization
  • Appointment scheduling
  • File management
  • Calendar management

References

Edwin, Sichinga, Operations Manager, +260970633223, Integrated Clean Energy Power Company Limited, Lusaka, Zambia

CORE COMPETENCIES

Microsoft Office: proficient

PERSONAL ATTRIBUTES

  • Team Work: The ability to work well with others towards a common goal.
  • Communication Skills: Effective verbal and written communication.
  • Integrity: Maintaining high ethical standards, upholding confidentiality, and acting in the best interest of clients at all times.
  • Resilience: Positive and productive in challenging circumstances.
  • Growth Mindset: Committed to ongoing learning as well as professional development.
  • Multitasking: Able to juggle multiple responsibilities.
  • Adaptability: Flexibility to adjust strategies based on changing circumstances.
  • Commitment: Committed to completing every task I embark on.
  • Critical Thinking: Analyzing information objectively and making sound decisions.
  • Client Relationship Building: Establishing trust and rapport with clients to understand their needs and concerns.

Timeline

Secretary

Muya and Company Legal Practitioners
11.2022 - 03.2024

Administrative Manager

Rush Pickup and Delivery
06.2022 - 11.2022

Transcriber

Verbit.AI
05.2020 - 12.2023

Bachelor Of Laws - LLB

Zambian Open University

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Margaret Mutoba