Marian Ndawa Mulenga Zulu
Lusaka
Summary
Driven Human Resource Executive bringing over fifteen (15) years of experience in human resources management, leadership and organizational development. Persuasive communicator and decisive team leader. Demonstrated strong business acumen with in-depth knowledge of Competency Human Resource Framework, Talent Management and Succession Planning.
Overview
27
27
years of professional experience
Work History
Assistant Director - Resourcing & Development
Zambia Revenue Authority
09.2024 - Current
- Enhanced employee satisfaction by implementing new onboarding processes and mentorship programs.
- Established clear expectations for all employees through well-defined job descriptions and performance metrics.
- Supported senior leadership in strategic decision-making by providing data-driven insights regarding workforce trends and potential risks.
- Ensured compliance with employment laws by staying up-to-date on legislation changes and updating company policies accordingly.
- Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
- Managed budgets effectively to ensure optimal use of resources while maintaining financial stability.
- Strengthened internal controls by reviewing existing policies and procedures, ensuring compliance with regulatory requirements.
- Optimized staff performance by designing comprehensive training programs tailored to individual needs.
- Leveraged professional networks and industry knowledge to strengthen stakeholder relationships.
- Spearheaded innovative approaches to resource allocation and strategic planning.
- Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
Acting Assistant Director Resourcing & Development
Zambia Revenue Authority
06.2022 - 08.2024
- Enhanced employee satisfaction by implementing new onboarding processes and mentorship programs.
- Established clear expectations for all employees through well-defined job descriptions and performance metrics.
- Supported senior leadership in strategic decision-making by providing data-driven insights regarding workforce trends and potential risks.
- Ensured compliance with employment laws by staying up-to-date on legislation changes and updating company policies accordingly.
- Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
- Managed budgets effectively to ensure optimal use of resources while maintaining financial stability.
- Strengthened internal controls by reviewing existing policies and procedures, ensuring compliance with regulatory requirements.
- Optimized staff performance by designing comprehensive training programs tailored to individual needs.
- Leveraged professional networks and industry knowledge to strengthen stakeholder relationships.
- Spearheaded innovative approaches to resource allocation and strategic planning.
- Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
HR Manager - Learning & Development
Zambia Revenue Authority
12.2016 - 05.2022
- Collaborated with department heads to identify skill gaps and develop targeted training solutions.
- Conducted thorough needs assessments for individual departments to tailor training solutions accordingly.
- Optimized existing e-learning courses by incorporating interactive multimedia elements to enhance user experience.
- Managed annual training budgets, ensuring cost-effective allocation of resources for maximum impact on employee development.
- Evaluated the effectiveness of training programs using key performance indicators and adjusted content as needed.
- Developed strong partnerships with external vendors to provide diverse learning opportunities for employees.
- Increased employee satisfaction scores related to career development opportunities by implementing a transparent internal promotion process.
- Mentored junior team members, fostering their growth and increasing departmental expertise.
- Aligned organizational goals with individual performance objectives through effective coaching and feedback sessions.
- Fostered a culture of innovation within the organization by introducing new learning methodologies and tools, such as microlearning.
- Led cross-functional teams in the design and execution of large-scale company-wide training initiatives.
- Created customized leadership development programs, resulting in improved management skills across the organization.
- Championed a culture of continuous improvement by encouraging employees to actively participate in ongoing professional development activities.
- Improved communication within cross-functional teams by facilitating collaborative workshops focused on effective communication techniques.
- Reduced employee turnover rates through the implementation of targeted retention strategies focused on professional growth opportunities.
- Enhanced employee performance by designing and implementing comprehensive learning programs.
- Organized and edited training manuals, multimedia visual aids, and other educational materials.
- Communicated all learning and performance objectives, schedules, and training assessments to upper management.
- Directed training programs and development paths for managers and supervisors.
- Streamlined HR efficiencies, coordinated new hire orientations and provided onboarding and training for new employees.
National Learning & Development Manager
G4S Secure Solutions
01.2015 - 11.2016
- Collaborated with department heads to identify skill gaps and develop targeted training solutions.
- Conducted thorough needs assessments for individual departments to tailor training solutions accordingly.
- Optimized existing e-learning courses by incorporating interactive multimedia elements to enhance user experience.
- Managed annual training budgets, ensuring cost-effective allocation of resources for maximum impact on employee development.
- Developed the G4S Zambia strategy for provision of training and development of staff in line with business objectives resulting into establishing protocols for developing employees' professional skills
- Sourced for relevant training solutions utilizing the 70, 20, 10 approach for learning needs identified with individuals resulting into closing identified performance gaps
- Conducted Organization needs assessment analysis to gather data about the organization's current state
- Championed the establishment of a robust diversity and inclusion program that increased diverse hiring by 30%, contributing to higher innovation and creativity within teams
Acting Human Resource Manager
G4S Secure Solutions
01.2014 - 12.2014
- Managed employee relations issues professionally, resolving conflicts efficiently while maintaining confidentiality at all times.
- Maintained accurate HR records in compliance with applicable laws, ensuring efficient data retrieval when required.
- Maintained payroll and benefits for employees in various locations, minimizing financial discrepancies through detailed program management.
- Streamlined HR processes for increased efficiency, reducing paperwork and manual tasks through automation.
- Collaborated with executive leadership to align HR initiatives with overall business goals and objectives.
- Maintained company compliance with labour laws, in addition to established organizational standards.
- Organized and led staff orientation programs and training to promote collaboration.
- Developed comprehensive onboarding programs to facilitate smooth integration of new employees into the organization.
- Regularly analyzed workforce trends to proactively address potential skill gaps or staffing needs.
- Processed employee claims involving performance issues and harassment.
- Implemented customized performance management systems, providing ongoing feedback and development opportunities for employees.
- Enhanced employee retention by implementing effective talent management strategies and fostering a positive work environment.
Assistant Training Manager
G4S Secure Solutions
06.2012 - 12.2013
- Enhanced employee performance by developing and implementing comprehensive training programs.
- Established key performance indicators for all training initiatives, monitoring success against these metrics regularly.
- Participated in professional development opportunities so as to stay current on best practices in adult learning principles.
- Assisted in the creation of a competency-based training framework, improving overall workforce skills.
- Contributed to the design of innovative e-learning courses that provided flexible options for employee development.
- Conducted regular evaluations of training effectiveness, making adjustments as necessary for continuous improvement.
Organization Development Consultant
Power Concepts Consultancy
01.2011 - 05.2012
- Bolstered overall morale and job satisfaction through the implementation of effective communication strategies that emphasized transparency, trust, and respect.
- Supported organizational growth by partnering with key stakeholders to align business objectives with appropriate OD interventions.
- Revitalized company culture with the development of innovative employee recognition programs designed to celebrate achievements while promoting collaboration across all departments.
- Optimized workforce productivity levels by identifying opportunities for process improvement initiatives within client organizations.
- Fostered positive work environments through the design and delivery of impactful diversity and inclusion initiatives.
- Increased leadership capabilities within client organizations through tailored executive coaching and development initiatives.
- Strengthened team performance by conducting in-depth team assessments and facilitating collaborative problem-solving workshops.
- Developed comprehensive change management strategies for successful organizational transitions and growth.
- Created sustainable change within client organizations by establishing long-term partnerships focused on continuous improvement efforts and ongoing support for successful OD initiatives.
- Elevated performance outcomes by guiding clients through strategic planning efforts aimed at aligning individual goals with overall business objectives.
- Streamlined organizational structures by analyzing current systems and recommending strategic adjustments for optimal efficiency.
- Enabled informed decision-making processes with the collection, analysis, and presentation of relevant data on workforce trends, organizational climate, and employee satisfaction levels.
- Enhanced organizational effectiveness by conducting thorough assessments and implementing customized OD interventions.
- Evaluated current processes to develop improvement plans.
- Produced detailed and relevant reports for use in making business decisions.
Senior Learning & Development Officer
Zanaco Bank Plc
09.1997 - 01.2008
- Collaborated with cross-functional teams to align learning & development efforts with organizational goals and objectives.
- Identified and assessed training needs, created tailored training plans, and implementing various training methods to enhance employees’ skills and performance.
- Monitored training program effectiveness, managed training budget and Management Trainees Development Program.
- Improved operational efficiencies at Zanaco Bank PLC, as a Project Team Member, on the Business Process Re-engineering project which culminated into 70% improvements in Productivity and cycle times.
- Worked on a Project Team of six (6) members that successfully implemented new Flex Cube Banking Software throughout Zanaco Bank Network resulting into 80% improvement in Customer Service.
Bank Customer Service Officer
Zanaco Bank Plc
04.2000 - 05.2004
- Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Maintained a high level of product knowledge to effectively assist customers with accurate information and recommendations.
- Assisted call-in customers with questions and orders.
- Streamlined communication between customers and internal departments for timely issue resolution.
- Demonstrated adaptability in handling diverse clientele, effectively addressing their unique needs and expectations.
- Collaborated with team members to identify areas of improvement in processes, resulting in more efficient service delivery.
- Assisted in maintaining safe deposit box access control systems for heightened security measures.
- Trained new employees on proper procedures for handling sensitive materials, ensuring consistency in operations across the team.
- Improved vault security by implementing new protocols and procedures.
- Demonstrated exceptional attention to detail while handling sensitive client information and valuable assets, ensuring the highest level of security and confidentiality.
Management Trainee
Zanaco Bank Plc
09.1997 - 03.2000
- Improved management skills by participating in rigorous training programs and workshops.
- Assisted supervisors in setting clear goals, establishing priorities, and monitoring progress to ensure successful completion of tasks.
- Gained knowledge of company policies, protocols and processes.
- Acted with integrity, honesty, and knowledge to promote culture of company.
- Showcased strong organizational skills by effectively managing multiple projects and tasks simultaneously, meeting all deadlines, and maintaining a high level of performance under pressure.
- Built lasting relationships with clients through exceptional service delivery, fostering loyalty and repeat business opportunities.
- Maintained high-quality standards in all aspects of work, ensuring customer satisfaction at every touchpoint within the business journey.
- Developed problem-solving abilities through hands-on experience with real-life business scenarios.
Education
Master of Science - Human Resource Management
Heriot-Watt University
Edinburgh, ScotlandBachelor of Arts - Education
University of Zambia
Lusaka, ZambiaSkills
- Staff management & Staff Development
- Strategic planning & Organizational Skills
- Data analysis & Team Operations
- Regulatory compliance
- Team operations & meeting facilitation
- Crisis management & Problem Solving
- Human resources & Workforce Planning
- Budgeting expertise
- Corporate governance & Stakeholder management
Affiliations
- Member of Institute of Directors
- Member of Zambia Institute of Human Resource Management
- Member of Chartered Institute of Personnel & Development – UK
- Full paid up member of the Zambia Institute of Human Resource Management (ZIHRM)
- Associate Member of the Chartered Institute of Personnel & Development (CIPD) – UK
- Full member of the Zambia Institute of Directors (IOD)
Timeline
Assistant Director - Resourcing & Development
Zambia Revenue Authority
09.2024 - Current
Acting Assistant Director Resourcing & Development
Zambia Revenue Authority
06.2022 - 08.2024
HR Manager - Learning & Development
Zambia Revenue Authority
12.2016 - 05.2022
National Learning & Development Manager
G4S Secure Solutions
01.2015 - 11.2016
Acting Human Resource Manager
G4S Secure Solutions
01.2014 - 12.2014
Assistant Training Manager
G4S Secure Solutions
06.2012 - 12.2013
Organization Development Consultant
Power Concepts Consultancy
01.2011 - 05.2012
Bank Customer Service Officer
Zanaco Bank Plc
04.2000 - 05.2004
Senior Learning & Development Officer
Zanaco Bank Plc
09.1997 - 01.2008
Management Trainee
Zanaco Bank Plc
09.1997 - 03.2000
Master of Science - Human Resource Management
Heriot-Watt University
Bachelor of Arts - Education
University of Zambia
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