Maria Twalumba Karabassis
Lusaka ,Zambia
Summary
Dynamic retail sales assistant with proven expertise at Mrs Maria Karabassis, excelling in customer engagement and complaint resolution. Skilled in inventory management and social media marketing, I effectively enhanced store displays and boosted customer connections, driving sales and fostering a positive shopping experience.
Responsible retail professional with excellent sales, service, and interpersonal skills. Committed to making every customer feel welcome and assisting with any need. Advanced knowledge of fashion trends and popular looks.
Highly motivated with background in retail sales, skilled in customer service and product knowledge. Demonstrated ability to achieve sales targets through effective communication and understanding of customer needs. Known for problem-solving abilities and creating positive shopping experiences that increase customer loyalty. Improved store layout for better product visibility and accessibility, leading to smoother customer flow and increased satisfaction.
Overview
3
3
years of professional experience
2
2
years of post-secondary education
Work History
Retail Sales Assistant
Mrs Maria Karabassis
Lusaka , Zambia
10.2024 - Current
- Assisted customers in selecting merchandise and providing product information.
- Maintained store displays and organized inventory for efficient access.
- Processed transactions accurately.
- Calculated pricing, applied discounts, and collected payments to process transactions.
- Resolved customer complaints in a professional manner.
- Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy.
- Assisted in setting up displays for promotional items.
- Arranged merchandise for display to highlight new styles, attract customers, and enhance sales.
Social Media Marketing Intern
Dr Munkanda Nabulyato
Lusaka , Zambia
05.2023 - 09.2023
- Make sure all posts align with company values
- Note top-performing posts and suggest why they worked
- Make and plan content calendars
- Track post performance: reach, likes, shares, saves
- Monitored Facebook, Instagram, what’s App to build customer connections.
Education
BBA - Business Administration And Management
ZCAS
Lusaka , Zambia 02.2024 - 04.2026
Skills
- Communication skills
- Stock management
- Complaint management
- Positive and professional
- Social media marketing
- Inventory management
Timeline
Retail Sales Assistant
Mrs Maria Karabassis
10.2024 - Current
BBA - Business Administration And Management
ZCAS
02.2024 - 04.2026
Social Media Marketing Intern
Dr Munkanda Nabulyato
05.2023 - 09.2023