Martha Dingile Ngoma
Lusaka
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals as well as
hardworking and passionate with strong organizational skills eager to secure entry-level Work Control Clerk position. Ready to help team achieve company goals.
Overview
20
20
years of professional experience
Work History
Printshop Director
Clipprinters & Designing Ltd
01.2023 - 03.2024
- Managed inventory of supplies, ensuring timely ordering to avoid any delays in production or customer deliveries.
- Cooperated with 12 staff members and clients to achieve customer service goals and surpass team objectives.
- Interacted well with customers to build connections and nurture relationships.
- Developed marketing strategies aimed at attracting new customers while retaining current clientele.
- Coordinated maintenance schedules for all 15 print shop printers to minimize downtime due to repairs.
- Managed purchasing, sales and customer account operations efficiently.
- Gained extensive knowledge in data entry, analysis and reporting.
Volunteer Nurse
Matero First Level Hospital
01.2021 - 12.2022
- Maintain hygienic and safe environment in hospital ward, welcome about 10 expectant mothers daily. Check vitals, draw blood for investigations, provide antenatal education, prepare mothers for surgery, observe and assist in labor ward and ensure handover is done before end of shift in hospital ward.
- Help ensure 100% birthrate and 0 Deaths in Labor ward.
- Prepared and sanitized rooms before surgical procedures and assisted surgeons during operations with medical equipment.
- Evaluated healthcare needs, goals for treatment, and available resources of each patient and connected to optimal providers and care.
Regional Manager (North) ATM & Cash Services
ARMAGUARD SECURITY LIMITED
01.2010 - 01.2016
- Responsible for cash services and ATM first line maintenance in Northern Region.
- Coordinate 30 ATM custodians, 10 supervisors, and 15 cashiers, ensure service availability exceeds service levels.
- Build and develop high-performing team, implement standard operating procedures, manage cash services and ATM uptime.
- Ensure accurate reconciliations and reporting, manage staff and supply chain, work actively with Cash Control Manager to improve Cash Services Department manage and contain risk.
- Defined clear targets and objectives and communicated to other team members.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
ATM National Supervisor (Assistant ATM Manager)
ARMAGUARD SECURITY LIMITED
04.2009 - 12.2014
- Responsible for over 100 ATMs countrywide for first line maintenance. Coordinate 30 ATM custodians, build and develop high-performing team.
- Ensure implementation of best practice procedures by increasing ATM uptime to 98%.
- Maintain effective management information and resolve customer complaints and dispute.
- Developed and implemented customer service policies to enhance satisfaction.
ATM Custodian
G4S SECURITY COMPANY
01.2004 - 03.2009
- Replenish cash and respond to 10 ATM urgent cash requirements, restock ATM Cassettes.
- Remove captured cards, reconcile cash and dispensed figures.
- Attend to ATM failures and discrepancies.
- Escalate second line maintenance, carry out maintenance and engineer escort.
- Maintain ATM safe limit of 500,000zmw.
- Ensure preventive maintenance is carried out Quarterly.
- Ensure ATMs never run out of cash and maintain up-to-date records.
Education
Degree In Nursing - Nursing
Chreso University
Lusaka, Zambia01.2021
High School Diploma -
NEMAM Computer School
Lusaka, Zambia12.2003
High School Diploma -
Muleya High School
Chililabombwe01.2003
Grade 9 School Certificate -
Kamenza Basic School
Chililabombwe01.2000
Grade 7 School Certificate -
Chilenje South Primary School
Lusaka01.1997
Skills
- Inventory Control
- Goal-Oriented
- Strategic Planning
- Data Entry
- Business Development
- Training and mentoring
- Knowledge of Microsoft Office
- Time Management
- Typing Accuracy
- Thoroughness
- Confidentiality
Nrc
224192/63/1
Personal Information
- Date of Birth: 03/10/83
- Nationality: Zambian
- Marital Status: Single
- Religion: Christian
References
- Sister Vivian, Sister in Charge, First Level Hospital, Maternity Ward, +260 978 071 550
- Sister Sitole, Second in Charge, First Level Hospital, Maternity Ward, +260 977 708 854
- Mrs. Roydah MaIpa Banda, Midwife/Head Lecturer, Chreso University, City Campus, 17715 Nangwenya Road, roydahmaIpa@yahoo.co.uk, 0977 466 200
- Mr. David Makokwa, Lecturer, Chreso University, City Campus, 17715 Nangwenya Road, makokwad@gmail.com,
- Miss. Mwape Chisanga, Lecturer, Chreso University, City Campus, 17715 Nangwenya Road, mwapechise01@gmail.com,
- Stephen Muleta, Human Resource and Training Manager, Group 4 security, P.O Box 32619, Stephen.muleta@zm.g4s.com.
- Michael Correos, ATM Manager, Group 4 Security, P.O Box 32619, Michael.correos@zm.g4s.com.
- David Anderson, Managing Director, Armaguard Security Limited, P.O Box 30179, Lusaka, dfa_anderson@yahoo.com.au.
- Hornby Mooba, ATM Manager, Armaguard Security Limited, P.O Box 30179, Lusaka, hornbym@armaguard.co.zm.
- Stephen Kaunda, UNDP Zambia, P.O Box 32619, Stephen.kaunda@undp.org, +260 977 766 140
Timeline
Printshop Director
Clipprinters & Designing Ltd
01.2023 - 03.2024
Volunteer Nurse
Matero First Level Hospital
01.2021 - 12.2022
Regional Manager (North) ATM & Cash Services
ARMAGUARD SECURITY LIMITED
01.2010 - 01.2016
ATM National Supervisor (Assistant ATM Manager)
ARMAGUARD SECURITY LIMITED
04.2009 - 12.2014
ATM Custodian
G4S SECURITY COMPANY
01.2004 - 03.2009
Degree In Nursing - Nursing
Chreso University
High School Diploma -
NEMAM Computer School
High School Diploma -
Muleya High School
Grade 9 School Certificate -
Kamenza Basic School
Grade 7 School Certificate -
Chilenje South Primary School
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