MARTHA MIYOBA
Lusaka
Summary
Accomplished Sales Supervisor with a proven track record at The Shade Spot Ltd, enhancing customer satisfaction and exceeding sales targets through effective selling techniques and exceptional communication skills. Skilled in financial management and problem-solving, I fostered a collaborative work environment, driving team efficiency and revenue growth by over 20%.
Overview
10
10
years of professional experience
Work History
Retail Sales Associate
SGC Filling Station
11.2017 - 01.2019
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Managed efficient cash register operations.
Depot Checker
Food Reserve Agency
11.2014 - 12.2016
- Aided in training new employees, sharing best practices for efficient job performance.
- Maintained a clean and safe work environment by following company guidelines and reporting any hazards or issues promptly.
- Resolved customer complaints professionally, addressing concerns with empathy and finding appropriate solutions.
- Enhanced store cleanliness and safety by conducting regular inspections and maintenance.
- Improved team morale by fostering supportive and collaborative work environment.
Sales Supervisor
The Shade Spot Ltd
05.2022 - Current
- Increased customer satisfaction by addressing and resolving client concerns efficiently.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Achieved sales targets consistently through regular monitoring of team performance and adjusting strategies accordingly.
- Handled escalated customer issues promptly, ensuring timely resolution and high levels of client satisfaction.
- Developed strong relationships with key clients, resulting in repeat business and increased revenue.
- Checked store merchandise regularly for proper display and replenishment.
Education
Diploma In Clinical Medicine - Clinical Medicine
Premium School of Health Sciences
Luanshya, Zambia. 10.2022
Skills
- Customer service
- Sales presentations
- Effective selling techniques
- Sales strategy development
- Organizational skills
- Multitasking Abilities
- Excellent communication
- Marketing
- Financial management
- Active listening
- Analytical thinking
- Public speaking
- Decision-making
- Problem-solving
- Scheduling
- Workflow management
Languages
English
Bilingual or Proficient (C2)
Bemba
Upper intermediate (B2)
Chinyanja
Intermediate (B1)
Tonga
Elementary (A2)
Timeline
Sales Supervisor
The Shade Spot Ltd
05.2022 - Current
Retail Sales Associate
SGC Filling Station
11.2017 - 01.2019
Depot Checker
Food Reserve Agency
11.2014 - 12.2016
Diploma In Clinical Medicine - Clinical Medicine
Premium School of Health Sciences
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