MARTIN CHISULO CHANDA
Hotelier
Lusaka,Kafue
Summary
Disciplined and self-motivated professional with a hands-on management style and an open-door policy. Proven ability to set and achieve goals while thriving under pressure. Strong focus on enhancing guest relations and improving guest experiences. Collaborative team player committed to fostering a positive work environment.
Overview
17
17
years of professional experience
Work History
Camp, Social Media & Operation Manager
Lolelunga Private Game Reserve
Kasempa
02.2021 - 04.2025
- Oversaw daily operations of Lolelunga Private Game Reserve camp to ensure efficiency.
- Enhanced guest satisfaction through tailored services and support strategies.
- Implemented comprehensive safety protocols and emergency procedures for all personnel.
- Coordinated staff training and scheduling to foster skill development.
- Facilitated engaging wildlife education programs for visitors.
- Collaborated with conservation teams on effective habitat preservation efforts.
- Organized stimulating events and activities to boost guest involvement.
- Maintained strong relationships with clients, government officials, and media.
Operations & Camp Manager
Sitatunga Safaris Zambia
Mpika
03.2021 - 04.2022
- Maintained consistent communication with community and company through email channels.
- Established effective communication among unit staff and leadership, minimizing miscommunication and missed deadlines.
- Devised processes that enhanced long-term business success and profitability.
- Identified and resolved unauthorized or unsafe practices to ensure compliance.
- Reported detailed issues to upper management for timely resolution.
- Collaborated within a matrix management environment overseeing operations, sales, finance, HR, safety, and compliance.
- Developed training programs for local staff lacking knowledge of grievance procedures and company hierarchy.
- Created Key Performance Areas (KPA) for staff to introduce systematic management practices.
- Prepared and maintained hunting equipment, ensuring readiness for excursions.
- Educated clients about local wildlife conservation efforts and regulations.
- Lead scouting missions to identify potential hunting sites based on wildlife population estimates and seasonal movements.
- Established a variety of bait stations to attract game animals for guided hunts.
05.2016 - 02.2022
- Am currently working with wilderness safaris in a camp in the Kafue National park as an assistant camp manager
- This is a hand on kind of a job and my responsibilities are as follows:
- Hosting and satisfying the needs of the guest at all times and ensuring that the staffs understand the importance of the guest as the so reason we are there
- Booking of flight for the personnel’s that would be working on the specific equipment in camp requiring specialist
- Ensuring that the aviation standards are maintained at the airstrip at all times
- Making orders for the both bulk/dry and fresh foods relating to the coming groups in camp as well as ration for the staff
- Also, maintaining the (first In First Out) FIFO and the par levels are maintained
- Ensuring that the environmental standards are abided to by separating waste
- For instant, plastics, paper, tins and bottles
- Computing leave schedules for the 42plus staff insuring that it does not disrupt the experience of the guest or the smooth flow of service
- Ensuring that the equipment well maintained by the workshop and maintenance team
- Motivating the staff to keep the morale high
- Planning in camp learning and discovery for guest so as the guest may have the feel of how we live by in our ordinary lives
- Ensuring that all departments have enough equipment to work efficiently.
Housekeeping,Front of House & Service Manager
Royal Zambezi Lodge - Lower Zambezi
Chirundu, Chirundu
11.2016 - 01.2019
- Joined the Royal Zambezi Lodge in 2016 as Lodge Service Manager and working in that position for 2 years and during my time holding that position I implemented a number of systems which helped increase the smooth flow of service and improved the communications between department to department which is vital in any organisation by using technology at our disposal
- I increased the revenue of the camp and also trained the staff to understand the core foundation of the hospitality through training and also grow the confidence of the staff
- After 2 years was promoted to another position
- Front of house Manager,my focus is to be the face of the lodge and act as a middle man between the guest and all the departments, also working with the kitchen and the bar.
- And this is a very important position because i had to solve all problems and maintain a good rapport with all guests by ensuring they have the best stay, This has exposed me a lot as we normally receive guests of all corners of the world which has broaden my knowledge
- Currently pursuing a degree in International Hospitality at Unicaf University
- Apart from that, Am running a foundation called Sangalala Foundation this aimed at maximizing the opportunities platform for a girl child to access education through financial, Esteem and Exposer for the better Zambia.
- Maximized performance by monitoring daily activities and mentoring team members.
- Controlled costs to keep business operating within budget and increase profits.
01.2015 - 10.2015
- I worked in the mines with a contractor company Remote Sites Solutions Zambia which provides catering and cleaning services to the miners, I worked as a chef and worked as a supervisor in different shift and all area, pastry, cold and hot section of the kitchen
- I worked at RSSZ for almost 7 months and I was mainly managing the outside kitchen in the Kansanshi Golf Estate therefore I instate a sheet which would keep whoever was working what is in stock and what is about to finish.
01.2014 - 07.2015
- I recently began my own enterprise purposely to create employment for my fellow youths and aid in understand my career with depth
- I have excelled in most of my events thus elevating my courage to experience new challenges
- I am currently working on publishing a cook book, that will introduce amazing new dishes and recipes which could change the culinary game in Zambia.
10.2013 - 10.2014
- I was employed at Kansanshi Mines in Solwezi, a company under the umbrella of First Quantum Mines (FQML) as a chef and I planned menus, worked two different shifts night and day
- I prepared different dished of various cuisine for breakfast, lunch and dinner, was able to introduce a few breakfast recipe which increase the guest turn up thus revenue apart from that I always work with a smile and guest love that
- I was able to plan my time and ensure that I served much guest as possible
- The majority of our guests were South African citizens
- Every Saturday we had a braai and hence learnt a lot through tips and practice
- My contract ended because most of clients we prepared food for completed the construction of the smelter hence most went back thus the leadoff.
Trainee Manager and host with Wilderness Safaris
05.2012 - 05.2013
- Managed day-to-day operations of remote camp in Kafue National Park.
- Planned inventory and budget for monthly supplies due to limited ordering capability.
- Trained junior staff across all departments, enhancing service quality and compliance.
- Assisted General Manager with operational tasks and guest demand management.
- Ensured guests received high-quality experiences through effective relations and entertainment.
- Maintained hygiene standards and safety protocols for guests and staff.
- Conducted management training workshops covering various hospitality topics.
- Supervised team to ensure proper performance, implementing cost-saving measures.
Front Office, Housekeeping,Food & Beverage
Belvedere Government lodge
Siavonga/Lusaka, Zambia
01.2012 - 12.2012
- Handled V.I.P. guests at government lodge in Lusaka, ensuring exceptional service standards.
- Engaged with diverse clientele at Kariba Inns, enhancing guest interactions and satisfaction.
- Rotated through departments, gaining extensive experience in kitchen operations.
- Mastered preparation of Indian and fish dishes, utilizing fresh ingredients from Kariba Dam.
- Completed internships in Food and Beverage Service, Food Production, and Restaurant Operations.
- Managed guest check-ins and check-outs to facilitate seamless arrival and departure processes.
- Executed à la carte and banquet service to elevate dining experiences for all guests.
- Planned menus and prepared meals, consistently delivering high-quality culinary offerings.
01.2008 - 12.2008
- Provided forecourt service and customer relations at Kobil filling station for one year.
- Founded Sangalala Foundation to support underprivileged girls and young women in education.
- Instilled courage and empowerment in youth to shape future generations.
- Engaged in wildlife conservation initiatives to promote environmental awareness.
- Cultivated interest in travel and cultural exchanges with diverse individuals.
- Pursued language learning to enhance communication skills.
- Explored entrepreneurial ventures to foster business acumen.
- Participated in arts and sports to promote community engagement.
Education
Higher Diploma - Hotel and Hospitality management
Hotel And Tourism Training Institute Trust (HTTIT)
Lusaka,01.2011
Lobster Ink
South AfricaSkills
- Team leadership and performance management
- Process optimization and efficiency
- Budgeting and financial oversight
- Data analysis and KPI reporting
- Strategic planning and execution
- Vendor and supply chain management
- Customer service
- Communication strategies
- Process improvement
- Self-Directed
- Microsoft Word
- Cultural awareness
- Staff training
- Wildlife conservation
- Inventory management
- Event coordination
- Team building
Personal Information
Martin Chisulo Chanda “Creative, Optimistic, not a quitter and Result oriented” PERSONAL DETAILS Full Name : Martin Chisulo Chanda. Date of Birth : 12/03/1988. ID Number : 966177
References
REFERENCES:
Natalie Black, General Manager, Royal Zambezi Lodge, Email: gm@royalzambezilodge.com
Suhail Dudhia (general manager), Lolelunga & Sitatunga Safari, email: dudhiasuhail@gmail.com, phone: +260 978560425
Phineas Mufwaya, former General Manager, Wilderness Safari Zambia
Phone: 096-757-6952
Leza Morton (Human Resources), Wilderness Safaris, and Director of People and Places Tour Company, Email: Lezam@Wilderness.Co.Zw
Rose Mallet, Kansanshi Camps Manager, Kansanshi Mines, Solwezi, Email: sixty53sixty@gmail.com
Phone number: 096-699-2870
Arnold Mulumba Lufupa, Camp General Manager, Wilderness Safaris, Zim-Zam Email address: safadgm@gmail.com, phone number: 0967 576952
Interests
Progress, Innovation and Solving challenges
Languages
Timeline
Operations & Camp Manager
Sitatunga Safaris Zambia
03.2021 - 04.2022
Camp, Social Media & Operation Manager
Lolelunga Private Game Reserve
02.2021 - 04.2025
Housekeeping,Front of House & Service Manager
Royal Zambezi Lodge - Lower Zambezi
11.2016 - 01.2019
05.2016 - 02.2022
01.2015 - 10.2015
01.2014 - 07.2015
10.2013 - 10.2014
Trainee Manager and host with Wilderness Safaris
05.2012 - 05.2013
Front Office, Housekeeping,Food & Beverage
Belvedere Government lodge
01.2012 - 12.2012
01.2008 - 12.2008
Lobster Ink
Higher Diploma - Hotel and Hospitality management
Hotel And Tourism Training Institute Trust (HTTIT)
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