Mary Bridget Phiri
Lusaka,Zambia
Summary
Goal-oriented Management professional committed to Brand building offering history of success coordinating and monitoring of multi-national brands across various client accounts. Dedicated team player skilled at driving company growth through planning, analytical problem-solving, communication and collaboration. Brings 7-year background maintaining customer satisfaction and contributing to company success focused on continuous brand Marketing and communication projects. Detail-focused and driven to help employees succeed in meeting and exceeding goals for best-in-class service.
Overview
6
6
years of professional experience
Work History
Client Service Manager
EXP
01.2022 - Current
- Key Client Accounts Managed include: Unilever South East Africa, UNICEF-washing with soap Campaign, Zambia Breweries (ABIn-Bev), FNB, Standard Charted, Coca-Cola Beverages Africa, Vivo Energy Zambia, Dangote Cement
- Developed over 70 project proposals, strategies/tactics and budgets to achieve desired goals for various brand Campaigns
- Deploy successful marketing campaigns and own project implementation from ideation to execution and reporting
- Contributed to 100% annual revenue goals for 2022 financial year by selling new services and developing new accounts
- Prepare, monitor and reconcile marketing budget on daily, monthly, quarterly and annual basis and allocate funds prudently
- Built strategic business relationships and partner with key industry players, agencies and vendors.
- Conducted training and mentored 200 team members to promote productivity and commitment to friendly service.
- Monitored metrics and developed actionable insights to improve efficiency and performance.
Senior Account Manager
Mary Bridget, Exp Zambia Limited
12.2021 - 12.2022
- Mentored junior account management professionals to develop skills and increase company revenue
- Worked with customers to develop strategic business and account plans
- Delivered sales presentations and pitches to clients, upper management and junior sales associates for demonstration
- Contributed to annual revenue goals by selling new services and developing new accounts
- Developed and implemented strategies to increase client retention
- Identified key entry points to enhance market penetration and maximize returns.
Accounts Manager
EXP Zambia
01.2020 - 01.2022
- Develop project proposals, strategies/tactics and budgets to achieve desired goals for various brands
- Deploy successful marketing campaigns and own project implementation from ideation to execution and reporting
- Design execution channels such as content creation, event management, publicity, social media, lead generation campaign, performance analysis and Brand Audits
- Produce valuable and engaging experiential content for brand activations that attract and convert target groups
- Built strategic business relationships and partner with key industry players, agencies and vendors
- Prepare, monitor and reconcile the marketing budget on a daily, monthly, quarterly and annual basis and allocate funds prudently
- Engage suppliers and oversee the design and procurement of marketing material
- Measure and analyse consumer behavior and provide reports, insights and case studies on the performance of marketing campaigns and assess against goals and objectives
Accounts Executive
EXP Zambia
01.2018 - 01.2020
- Executed all designed projects and produced comprehensive reports
- Identified key stakeholders in client companies to cultivate pro table relationships
- Preserved customers and renewed contracts with clients for Business development
- Gained solid knowledge of competitor brand and provided case studies
Project Media Coordinator
EXP Zambia
02.2017 - 01.2018
- Coordinated internal resources and third parties/vendors for the flawless execution of projects
- Ensured that all projects are delivered on-time, within scope and within budget
- Developed project scopes and objectives, involving all relevant stakeholders and ensuring technical feasibility
- Media buying, monitoring and reporting
- Managed the relationship with the client and all stakeholders
- Created and maintained comprehensive project documentation Organizational and Social Skills and Competencies.
Education
MBA - Project Management
University of Zambia
Lusaka Zambia04.2022
Bachelor of Arts - Development Studies
University of Zambia
Lusaka Zambia01.2017
Skills
- Marketing
- Project Management
- Communication
- Problem Solving
- Negotiation
- Reporting
- Budgeting
- Leadership
- Business relationship
- Leadership and Change Management
- Budgeting and Reporting
- Event Planning
Languages
English
Native language
English
Proficient
C2
Timeline
Client Service Manager
EXP
01.2022 - Current
Senior Account Manager
Mary Bridget, Exp Zambia Limited
12.2021 - 12.2022
Accounts Manager
EXP Zambia
01.2020 - 01.2022
Accounts Executive
EXP Zambia
01.2018 - 01.2020
Project Media Coordinator
EXP Zambia
02.2017 - 01.2018
MBA - Project Management
University of Zambia
Bachelor of Arts - Development Studies
University of Zambia
Referees
Ms Choolwe Kanyemba
Marketing and Communications Manager
Vivo Energy Zambia
Lusaka, Zambia
Mobile: +260 964 857693
Email: Choolwe.Kanyemba@vivoenergy.com
Mrs Audrey Matandalizwe
Country Trade – Key Accounts Manager
Coca-Cola Beverages Zambia
Mobile: +260 964 857 693
Email: AMatandalizwe@ccbagroup.com
Referees
Ms Choolwe Kanyemba
Marketing and Communications Manager
Vivo Energy Zambia
Lusaka, Zambia
Mobile: +260 964 857693
Email: Choolwe.Kanyemba@vivoenergy.com
Mrs Audrey Matandalizwe
Country Trade – Key Accounts Manager
Coca-Cola Beverages Zambia
Mobile: +260 964 857 693
Email: AMatandalizwe@ccbagroup.com
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