Mary Kunda
Lusaka
Summary
Driven professional with a proven track record at Mute as a Zanaco Agent, excelling in customer service and care through effective problem-solving. Demonstrated ability to enhance client satisfaction and resolve complaints efficiently, underpinned by a positive attitude and meticulous attention to detail. Skilled in maintaining comprehensive records, ensuring operational excellence.
Overview
1
1
year of professional experience
Work History
Zanaco Agent
Mute
01.2023 - 07.2024
- Informed clients of policies and procedures.
- Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within the agency.
- De-escalated and resolved customer complaints with punctual, polite and professional service.
- Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.
Education
Eden University
Skills
- Problem-solving skills
- Positive Attitude
- Customer service and care
- Problem-Solving
Additional Information
Contact me on 0976989597
Timeline
Zanaco Agent
Mute
01.2023 - 07.2024
Eden University
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