Mary Mvula
Lusaka ,Chipata
Summary
Resourceful and experienced worker offering expertise in customer service, travel coordination and file management. Detail-oriented team player with strong organizational skills. Handles multiple projects simultaneously with a high degree of accuracy. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Professional and knowledgeable office clerk offering several years of experience in administrative support and customer service. Highly efficient planning, problem-solving, and communication skills.
Overview
6
6
years of professional experience
Work History
Assistant Registration Officer
GRZ(passport Office)
04.2019 - 04.2021
- Streamlined registration processes by implementing digital solutions and efficient organizational methods.
- Enhanced data accuracy by diligently reviewing and verifying submitted documents for completeness and correctness.
- Managed high volumes of incoming inquiries, providing timely and accurate information to prospective registrants.
- Reduced wait times for applicants with effective queue management strategies and clear communication of requirements.
- Maintained secure records management systems, safeguarding sensitive personal information in accordance with privacy regulations.
Registry Clerk
Ministry Of Water Resources Development
01.2018 - 03.2019
- Improved data accuracy by meticulously verifying and updating registry records.
- Streamlined the registration process for smoother operations and enhanced user experience.
- Maintained a high level of organization with efficient filing and record-keeping systems.
- Ensured compliance with legal requirements, adhering to strict confidentiality and privacy policies.
- Assisted in developing an electronic registry system to increase efficiency and reduce errors.
- Performed regular audits of registry data, identifying inconsistencies and rectifying errors.
- Managed sensitive documents securely, ensuring proper storage and disposal procedures were followed.
- Provided exceptional customer service, addressing concerns promptly while maintaining a professional demeanor at all times.
- Maintained up-to-date knowledge on relevant industry regulations, ensuring continued compliance in all operations performed as a Registry Clerk.
- Updated records with new information.
- Maintained accuracy of records by verifying accuracy of data in records.
- Followed confidentially regulations to maintain privacy.
- Sorted all paperwork and documents alphabetically and according to dates and significance.
- Participated in training and other learning opportunities to expand knowledge of company and position.
- Transferred inactive records to storage to free up space and preserve history.
- Assisted with record management system implementation and maintenance to streamline operations.
Education
Diploma - Public Administration
National Institute of Public Administration
Lusaka,Zambia 10.2021
Skills
- Computer literacy
- Event planning assistance
- Team collaboration
- Multitasking capabilities
- Attention to detail
- Customer service orientation
- Administrative support
- Data entry proficiency
- Excellent communication
- Customer Service Expertise
- Confidentiality maintenance
- Professional demeanor
Timeline
Assistant Registration Officer
GRZ(passport Office)
04.2019 - 04.2021
Registry Clerk
Ministry Of Water Resources Development
01.2018 - 03.2019
Diploma - Public Administration
National Institute of Public Administration
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