MARY NYIRONGO
Lusaka
Summary
To be part of a team will make positive contribution towards the attainment of strategic formable business goals whilst developing my skills and advancing my career. To be efficient in all my endeavors. To do everything to the best of my ability.
Team player, Self-motivated, can work with minimum supervision, can withstand pressure, focused excellent organizational and communications skills, Computer Literate.
Overview
8
8
years of professional experience
Work History
Operations Manager Zambian Branch
HRLeverage Zambia Ltd & Officephase
Lusaka
01.2023 - 06.2024
- Resolving customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
- Developing and implementing operational procedures to ensure quality standards are met.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Developing sales and marketing strategies for the company.
- Ability to work with diverse clients, understanding each client's needs, and meeting their expectations.
- Recruit, train, and supervise staff.
Loan officer/asst finance advisor
Vihaan Money Lenders
08.2018 - 01.2023
- Assessing clients' needs and goals.
- Identifying new business opportunities.
- Guide clients towards a profitable and secure financial decision.
- Recommending strategies to the firm.
- Maintaining compliance with all rules and regulations in the financial industry.
- Evaluating and authorizing the approval of loans.
Internal Auditor/ Accounts Assistant
Kapesika Mobile Communications
01.2016 - 01.2017
- Conduct weekly audits in all branches around Zambia, as per the audit plan.
- To support the business by assisting in producing accurate financial and management accounting information on which financial decisions are based.
- Carry out weekly stock counts.
- Review amounts owed on a daily or weekly basis to Kapesika.
- Review consistency in important accounting documentation.
- Ensure all daily transactions are posted into the system.
- Carry out credit checks on new clients' expenses and receipts.
Education
International English Language Testing System (IEL
British Council
Lusaka05-2022
Bachelors degree in Banking and Finance -
University of Lusaka
Grade 12 certificate -
Munali Girls High School
Skills
- Team player
- Self-motivated
- Goal Oriented
- Excellent organizational and communications skills
- Business Planning
- Customer Service
Nationalregistrationcard
282549/10/1
Attributes
- Hardworking
- Problem solving mind
- Self-motivated with good interpersonal skills and relationship
- Able to work under minimum and maximum supervision
- Highly organized and Honesty with high level of integrity
References
- Karen Kayuni, Sunshare Tower, Lusaka, 0978478022
- Dingan Njobvu, Vihaan moneyLenders, Civic Center Lusaka, 0977924084
- Jenabu Kaba, Kapesika Mobile Communications, Garden City Mall, Lusaka, 0979983931
Timeline
Operations Manager Zambian Branch
HRLeverage Zambia Ltd & Officephase
01.2023 - 06.2024
Loan officer/asst finance advisor
Vihaan Money Lenders
08.2018 - 01.2023
Internal Auditor/ Accounts Assistant
Kapesika Mobile Communications
01.2016 - 01.2017
International English Language Testing System (IEL
British Council
Bachelors degree in Banking and Finance -
University of Lusaka
Grade 12 certificate -
Munali Girls High School
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