MARY TEMBO

· Followed internal processes to help resolve and reduce compliance issues.

· Adhered to vault security procedures and access requirements.

· Upheld strict financial controls by keeping funds secure and accurately transferring monies to other Branches

.Updated and balanced Treasury register on a regular daily basis

.Participated in mentoring newly Joined staff members as well as Interns

Updated all registers ,and Balanced all suspense accounts.

Send daily cash balances to treasury as well as Daily bank reconciliations .

.Recover all third Party transactions and collect bank commission

• Ensured efficiency of All operational tasks assigned to me by my superiors

• Offered prompt solutions to maintain customer satisfaction.
• Adhered strictly to policies and procedures for continued company compliance.
• Managed high-volume customer queries simultaneously through effective multitasking.
• Handled requests with friendly, knowledgeable service and support, continually achieving positive customer feedback.
• Assisted customer with Compromised ATM cards
• Opened new accounts and explained featured benefits and monthly fees explaining bank services, financial products and applicable fees to customers.
• Attended to all queries on CRM Software
• Confidently opened and closed all types of accounts as appropriate

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• Offered detailed advice on product and service benefits.
• Assisted in marketing activities

• Identified and reported suspicious behavior to security personnel as appropriate.
• Send Monthly report to Head office risk department including Nil returns
• Advised and trained junior on detecting and investigating fraudulent activities .
• Monitored accounts and transactions to detect fraudulent activities.

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• Guaranteed Customer , ensuring cleanliness and neatness of front desk,office and availability of stationary eg deposit slips Withdrawal slips etc

• Facilitated efficient running of Branch operations by producing accurate daily reports and customer feedback in the shortest possible time
• Explained bank services ,financial Products and applicable fees .

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TELLER

• Managed cash deposits and withdrawals, conducting daily cash counts.
• Processed numerous payments with exceptional accuracy, resulting in satisfied customers and accurate finances.
• Followed internal processes to help resolve any compliance issues.
• Identified and resolved financial discrepancies and escalated critical errors to management.
• Properly processed deposits, withdrawals and payments for customers daily.