Mary Masiliso Musialike
Lusaka
Summary
Dedicated professional with a passion for continuous learning and honing professional skills to excel in diverse business environments. Proven track record in customer service and sales support, adept at leveraging strong communication skills to nurture client relationships and streamline sales processes. Proficient in inventory management and adept at problem-solving to optimize operational efficiency and ensure seamless business operations.
Overview
2026
2026
years of professional experience
Work History
- Reference: Mr Musukuma Chipungu.
- Mobile number: +260977410208
Logistics personnel
Edge Express
09.2020 - 02.2021
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked effectively in fast-paced environments.
Call Center Representative
Outsology Solutions
01.2025 - 05.2025
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
Education
Grade 12 Certificate -
ARAKAN GIRLS SECONDARY SCHOOL
Lusaka, ZambiaBachelor of Arts - Law
University of Lusaka
Lusaka, ZambiaSkills
- Excellent oral and written communication skills
- Excellent interpersonal skills
- Computer literate (MS Word, Excel, PowerPoint and Outlook)
- Personal organization skills
- Cash handling
- Relationship building
- Goal oriented
LNGG
Fluent in English, Nyanja, and Lozi
PERSONAL INFORMATION
- Name: Mary Masiliso Musialike
- Date of Birth: 22nd March 1998
- Gender: Female
- Marital status: Single
- Religion: Christian
- NRC No: 556864/10/1
- Cell Phone Number: +260979852152
Timeline
Call Center Representative
Outsology Solutions
01.2025 - 05.2025
Logistics personnel
Edge Express
09.2020 - 02.2021
Grade 12 Certificate -
ARAKAN GIRLS SECONDARY SCHOOL
Bachelor of Arts - Law
University of Lusaka
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