MASOJI CHITAMBO CHOMBO
Ndola
Summary
Customer service and banking professional with 10+ years of experience dedicated to enhancing customer satisfaction and ensuring compliance with operational standards. Proven ability to streamline processes and support sales targets while maintaining adherence to regulatory requirements.
Overview
14
14
years of professional experience
Work History
SERVICE CONSULTANT
Zanaco Branch
Ndola
01.2024 - Current
- Assisted in enforcing compliance and monitored adherence to operational and regulatory standards.
- Managed back office operations including transaction processing, data entry, and reconciliation to ensure accuracy and efficiency.
- Maintained and updated customer and financial records in accordance with bank policies and regulatory requirements.
- Monitored compliance with internal controls and regulatory standards to ensure operational integrity.
- Supported implementation of new systems and processes to enhance back office functions and service delivery.
Banker- customer Experience (Under CEO’s Department)
Zanaco Bank Head Office
01.2021 - 12.2023
- Log and resolve customer issues immediately while maintaining clear, positive, professional communication.
- Follow up with customers on outstanding issues to ensure consistent service delivery.
- Executed telemarketing campaigns to increase product awareness and customer engagement.
Accounts and Customer Services Administrator
Omnilync Zambia Ltd
Ndola
09.2018 - 06.2020
- Responded to customer inquiries via email and in person, enhancing customer satisfaction and fostering positive relationships.
- Executed debt collection efforts, successfully recovering outstanding payments and improving cash flow.
- Managed timely submissions to Zambia Revenue Authority for PAYE, Withholding Tax, and VAT, ensuring compliance.
Back Office Clerk
Bank of Zambia
Ndola
12.2016 - 06.2017
- Attended to customer inquiries such as account balances and payment-related requests to provide banking service.
- Received and processed all GRZ payment mandates and internal customer transfer instructions to facilitate funds transfer.
- Entered and managed data efficiently in the system while achieving 95% accuracy in work produced.
Marketing Officer
Pan African Building Society
Ndola
01.2014 - 11.2016
- Developed marketing strategy and coordinated marketing efforts for branch products.
- Prepared monthly marketing and sales reports to track performance and inform strategy.
- Maintained and updated confidential records while ensuring optimal care and service for customers.
Chipata Branch Attendant
Zambia National Commercial Bank (ZANACO)
12.2012 - 12.2013
- Managed daily operations to ensure efficient branch performance while tracking servicing time for each customer.
- Collaborated with ATM custodians to ensure timely funding of all Automated Teller Machines (ATMs).
- Educated customers on banking processes, enhancing their experience and service efficiency.
Education
BSC Degree - Banking and Finance
Copperbelt University Zambia
Kitwe01-2017
Diploma - Banking and Finance
NIEC School of Business Trust Management
Ndola01-2013
General School Certificate (O’ Level) -
Helen Kaunda Secondary School
Kitwe01-2008
Skills
- Banking
- Finance
- Compliance
- Customer Service
- Customer Engagement
- Customer Relationship Management
- Operational Risk Management
- Ability to Meet Set Targets
- Research and Analysis
- Analytical Skills
- Effective Communication
- Interpersonal Skills
- Organizational Skills
- Deadline Management
- Team Collaboration
Accomplishments
- 2025 CITAC CEO''s Award
- 2026 CEO's Star Banker Award
Timeline
SERVICE CONSULTANT
Zanaco Branch
01.2024 - Current
Banker- customer Experience (Under CEO’s Department)
Zanaco Bank Head Office
01.2021 - 12.2023
Accounts and Customer Services Administrator
Omnilync Zambia Ltd
09.2018 - 06.2020
Back Office Clerk
Bank of Zambia
12.2016 - 06.2017
Marketing Officer
Pan African Building Society
01.2014 - 11.2016
Chipata Branch Attendant
Zambia National Commercial Bank (ZANACO)
12.2012 - 12.2013
BSC Degree - Banking and Finance
Copperbelt University Zambia
Diploma - Banking and Finance
NIEC School of Business Trust Management
General School Certificate (O’ Level) -
Helen Kaunda Secondary School