Matesi Chileshe
Lusaka,Zambia
Summary
Highly-motivated employee,with experience in delivery customer support and executing sales and marketing plans. possesses good relationship and interpersonal skills and able to work on own initiative. Quick learner with desire to take on new challenges. Strong work ethic, adaptability. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
12
12
years of professional experience
Work History
Relationship Officer
Atlas Mara bank
07.2017 - 05.2024
- Spearhead sales and marketing activities of the branch.
- Identify potential customers and draw up sales activities timetables.
- Supervise Direct sales agents activities and report their activities to the branch manager and regional Manager.
- Conduct weekly sales meetings with sales team and Direct sales agents in the branch to review sales activities and targets.
- Educate and train Direct sales Agents on new products and changes in the products.
- Weekly Customer visitation and calling exercise.
- Process credit applications of individual customers.
- KYC and Account opening procedures to review and analyses customer documentation.
- Maintaining, monitoring and securing customer Accounts and Loan records under lock and key dual custodianship.
- Educate and encourage customers to avail of alternate service delivery channels provided by the bank.
- Cross selling and Marketing of Bank products to grow assets and liabilities.
- Attend to customer queries and solve them.
- Managing Customer account Balances daily, review customers' accounts and Temporary overdraft reports and ensure no overdrawn accounts according to policy.
- Reconciling all GL and Suspense accounts under me ensure are balancing and closing according to policy.
- Ensuring Term deposit accounts and miscellaneous creditors accounts have no pending entries and are balancing.
- Sending of end of day reports, weekly, monthly reports according to requirements.
- Receiving customer instructions and recording them for processing.
- Attend to customer queries and solve them.
- Ensure compliance with anti-money laundering (AML) policies and regulations.
- Ensure customers are servicing loans and following up loans in arrears.
- Ensuring Credit Reference Bureau reports and Debt service ratios are acceptable.
- Process customer requests within the set target time.
- Back up/co custodian when need arises.
Acting Compliance Officer
Industrial branch
11.2023 - 04.2024
- Daily Monitoring and reconciliation of GLs and Suspense accounts.
- Checking transactional journals to ensure that daily processed work for the whole branch complies with policy.
- Ensuring entries being posted are entering the correct accounts as shown on the vouchers being processed. Debits and credits being made into corrects accounts.
- Ensuring all mistakes and wrong entries are recorded, reversed and corrected.
- Maintain and securing all documents and vouchers according to policy.
- Daily Monitoring of GLs and Suspense accounts.
- Advising the Manager daily on compliance issues detected and corrections needed to be made.
- Compiling and sending aging analysis reports, daily, weekly and monthly reports.
Operations Officer
Finance Bank
Kamwala
05.2014 - 07.2017
- Supervise cash department and authorize transactions of the all tellers in the branch under cash department according to policy.
- Carry out branch related administrative tasks assigned.
- Ensure proper lodgement of voucher bundles.
- Monitor and reconcile GL and suspense accounts.
- Adhere to policies and procedures to always ensure compliance to the same. This includes compliance to AML and counterfeit note policies / procedures.
- Check assigned front office transactions and supervised tellers and authorize cash/transfers/clearing work.
- Coordinating of all transactions in the main branch and all agencies of Kamwala Finance Bank (AIRPORT agencies and ZRA DRY PORT AGENCY).
- Fating of all Inward cheques through PANGOLINI, Sending of yufigs and unpaying of cheques.
- Daily Ensuring that all Transfers and Clearing accounts balance in the branch as well as agencies.
- Reconcile the Manager's Cheques account.
- Advise the manager daily on all over drawn accounts by cheques and DDACC and follow up with the customers.
- Prepare the Bank of Zambia monthly report on unpaid cheques and DDACC.
- Prepare the Credit Reference Bureau Report on all accounts that defaulted for the month to the credit department.
Officer Head Office Clearing Department
Finance Bank
03.2013 - 05.2014
- Balancing of Clearing Accounts.
- Providing effective supervision to all Clerical Staff in the department. That is ensuring DDACC/CIC is processed according to policy and on time to avoid delaying customers in getting their funds.
- Supervise all finance bank branches transmission of files.
- Monitor all branches clearing accounts.
- Authorising and Transmission of CIC and DDACC files and transactions for all branches in Finance Bank.
- Transmission of files between other banks and FBZ via ZECH using software, sybrin, infoware and necor.
Trainee Officer
FBZ
04.2012 - 11.2012
- Cash at Lusaka Main Branch: Responsibilities included cash payments, receiving cash deposits, daily balancing of cash, vault withdrawals and deposits, acting as teller in charge, co-custodianship, vault balancing, act as cash officer and Inter-branch transfers.
- Accounts and Customer Service at Industrial Branch: Tasks included customer service, account opening (input in flex cube), know your customer (KYC), Signature capturing and inputting of customer mandates, executing stop payments and general customer instructions.
- Compliance, Transfers, Clearing and Brach Accounts at Kamwala Branch: In the Compliance department the tasks include checking transactional journal to ensure that daily processed complies with policy, do rigor Daily reports.
- Credit, Treasury/Foreign Exchange, Marketing and Finance. Under credit: Reviewing of customer loan applications, loans conditions and ordering and filing of documents. Treasury: reviewing exchange rates and transmitted funds via RTGS and Swift.
Education
Master of Business Administration - General
University of Zambia
06-2019
Trainee officer certificate -
Finance Bank Training Centre
11-2012
Bachelor of Arts degree - Economics, statistical mathematics
University of Zambia
08-2011
Computer certificate -
University of Zambia economics and business association
11-2010
Ordinary level school certificate -
Dominican Convent Secondary school
12-2005
Junior secondary school leaving certificate -
Dominican Convent Secondary school
11-2001
primary school certificate -
Itawa Primary school
12-1999
Skills
- Sales management
- Marketing
- Customer relationship management
- KYC procedures
- Team player
- Computer skills
- Persuasion techniques
- Creativity and innovation
- Relationship management
- Product recommendations
- Time management
- Deadline management
- Public speaking
- Product knowledge
- Client engagement
- Customer education and consulting
- Loans
- Written and verbal communication
- Data analysis
- Account monitoring
- Loan processing
- Effective communication
- Problem solving
Languages
- English
- Bemba
- Nyanja
Other Names
Matesi
References
- Mrs Rosetta Chanda, Regional operations Manager, Atlas Mara Bank, 0977785184
- Mrs Rosinah Jere, Manager, ATLAS MARA, 0976905765/0969474570
- Mr. Webby Phiri, Road Development Agency, 0977876312/0978920194
- Dr Lubinda Habazoka, Former Director Graduate School of Business, The University of Zambia, 0977242053
- Dr T Chowa, Lecturer, University of Zambia, 0968010922
Languages
English
Advanced
C1
Bemba
Advanced
C1
Nyanja
Advanced
C1
Nrc Number
408074/61/1
Personal Information
- Age: 36
- Date of Birth: 12/20/88
- Gender: Female
- Nationality: Zambian
- Marital Status: Single
- Religion: Christian
Timeline
Acting Compliance Officer
Industrial branch
11.2023 - 04.2024
Relationship Officer
Atlas Mara bank
07.2017 - 05.2024
Operations Officer
Finance Bank
05.2014 - 07.2017
Officer Head Office Clearing Department
Finance Bank
03.2013 - 05.2014
Trainee Officer
FBZ
04.2012 - 11.2012
Master of Business Administration - General
University of Zambia
Trainee officer certificate -
Finance Bank Training Centre
Bachelor of Arts degree - Economics, statistical mathematics
University of Zambia
Computer certificate -
University of Zambia economics and business association
Ordinary level school certificate -
Dominican Convent Secondary school
Junior secondary school leaving certificate -
Dominican Convent Secondary school
primary school certificate -
Itawa Primary school