Mathews Phiri
Kabwe,02
Summary
PROFESSIONAL OBJECTIVE A well networked and highly successful branch manager with extensive customer experience and of working to set schedules and deadlines. Having a strong background of support staff and senior management as well as having an excellent commercial approach to solving problems and developing business. Having the commercial and visual awareness to drive sales, manage expenses there by increasing branch profitability. Results-driven retail management professional determined to exceed company sales goals. Successful at leveraging financial and marketing education to make smart purchasing and merchandising decisions. Forward-thinking in addressing and resolving concerns, optimizing policies and engaging with customers to promote loyalty and drive sales.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Shop Administrator
AMIRAN
10.2021 - Current
- Created and maintained daily and weekly reports for upper management.
- Scheduled and oversaw maintenance, repair and installation activities.
- Monitored safety compliance to maintain strict standards and protect team members from harm.
- Utilized proper tools and materials to adhere to safety guidelines.
- Monitored product quality and communicated necessary improvements to the site superintendent.
- Monitored stock sales and availability.
- Created a very strong sense of ownership
SILO MANAGER
AGRI OPTIONS LIMITED
02.2017 - 10.2020
- Skilled at working independently and collaboratively in team environment.
- Self-motivated, with strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in team setting, providing support and guidance.
- Worked effectively in fast-paced environments.
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Excellent communication skills, both verbal and written.
- Passionate about learning and committed to continual improvement.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Paid attention to detail while completing assignments.
- Worked flexible hours across night, weekend and holiday shifts.
- Participated in team projects, demonstrating ability to work collaboratively and effectively.
- Cultivated interpersonal skills by building positive relationships with others.
- Managed to load over 1000 tones of Wheat grains and dispatch per day
- Managed to certify over 1000 tones of Maize and soya beans in a day
Branch Manager
PEP STORE
11.2007 - 12.2016
- Implementing and maintaining business plan for the branch
- Co-coordinating sales, warehousing and staff costs
- Focusing on achieving customer acquisition, retention and cross sales
- Managing the daily activities of the branch
- Enforcing the companies policies, policies, principles and procedures
- Inspiring and motivating staff
- Identifying then addressing team training and development
- Coaching and developing staff to do more and better
- Adherence to regulatory requirement
- Providing excellent service to customers
- Interpreting, analysis and producing sales
- Enhancing awareness of the company branch and brand
- Liaising with the Area Manager of developing in novative Marketing Strategy
- Communicating clear business messages to staff
- Responsible for dealing with complex and diverse managerial problems.
- Maintained friendly and professional customer interactions.
- Assessed employee performance and developed improvement plans.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Engaged employees in business processes with positive motivational techniques.
- Complied with regulatory guidelines and requirements.
- Created strategies to develop and expand existing customer sales, resulting in increase in annual sales.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
- Consulted customers to boost product sales and services.
- Resolved various issues impacting sales management and business operations.
- Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations.
- Generated financial and operational reports to assist management with business strategy.
- Implemented service improvements to enhance sales cycle.
- Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
- Completed filings and upheld strict compliance with regulatory agencies and supervisors.
- Forecasted trends and recommended improvements based on financial risk analyses.
Education
Some College (No Degree) - AGRIBUSINESS MANAGEMENT
ZAMBIA OPEN UNIVERSITY
KABWEBusiness Management
ZIBSIP
KITWE2013
Management Training PEP Certificate - Customer Service Management
PEP
LUSAKA2013
O LEVEL
MUFUMBWE HIGH SCHOOL
MUFUMBWE2002
Skills
- PERSONAL SKILLS
- Management disciplines
- Product and Service Sales
- Shop Management
- Office Procedures
- Organization and Time Management
- Self-Motivated
- Dependable and Responsible
Certification
- Cropia Pests and Diseases management
- Metropolitan School - Management information systems
- EDX-CERTIFICATE-Drones for agriculture
Languages
English
Native language
Local
Beginner
A1
Timeline
Shop Administrator
AMIRAN
10.2021 - Current
SILO MANAGER
AGRI OPTIONS LIMITED
02.2017 - 10.2020
Branch Manager
PEP STORE
11.2007 - 12.2016
Some College (No Degree) - AGRIBUSINESS MANAGEMENT
ZAMBIA OPEN UNIVERSITY
Business Management
ZIBSIP
Management Training PEP Certificate - Customer Service Management
PEP
O LEVEL
MUFUMBWE HIGH SCHOOL
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