Summary
Overview
Work History
Education
Skills
Technical skills
Affiliations
References
Timeline
Generic

MATILDA PENTA BUNJWA

LUSAKA

Summary

Human Resource Specialist with 14+ years’ experience in HR policy, workforce planning, and employee relations in Zambia’s public sector. Skilled in conflict resolution, disciplinary management, and promoting inclusive, compliant workplace practices.

Overview

16
16
years of professional experience

Work History

Senior Human Resources Management

Ministry of Health Headquarters
Lusaka
09.2020 - Current
  • Manage and process disciplinary cases and serve as Secretariat for the Ministry’s Disciplinary and HR Management Committees.
  • Provide technical HR support to donor-funded projects and contribute to the development of HR policies and conditions of service.
  • Interpret and apply Public Service regulations and conditions of service to ensure consistency and compliance.
  • Oversee HR data management and reporting, including payroll inputs and performance updates.
  • Coordinate recruitment, separations (retirements, resignations, terminations), and unpaid leave processes in line with public service guidelines.
  • Prepare departmental reports and contribute to budgeting and planning efforts.
  • Key achievements
  • Cleared a backlog of 500+ disciplinary cases from 2018 to 2025 by analyzing and preparing documentation for cases tabled before the Ministerial Disciplinary Committee, leading to their resolution and enabling timely staff replacements to sustain effective healthcare service delivery.
  • Strengthened provincial HR capacity by delivering technical support and training on the Public Service Disciplinary Code and Procedures to Provincial HR Officers (May 2025).
  • Resolved high-profile public complaints by collecting and analyzing facts and providing timely, documented responses to the Office of the Public Protector.
  • Mediated and resolved employee conflicts in line with ethical standards and legislative requirements, ensuring fair outcomes and organizational harmony.
  • Led the development and implementation of HR policies and procedures aligned with Ministry of Health strategy and the Public Service Terms and Conditions, enhancing compliance and operational efficiency.
  • Supported high-level recruitment efforts for the Ministry and partner-funded projects (World Bank, CDC, Gavi, Decide TB Project) by reviewing TORs, screening applicants, and conducting interviews, ensuring merit-based appointments.
  • Drafted and communicated HR policies and correspondence to management and staff, offering strategic advice on multidisciplinary issues and policy changes to support evidence-informed decisions.
  • Monitored staff movements and workforce needs, ensuring timely recruitment to fill vacancies and support uninterrupted service delivery.
  • Maintained comprehensive and secure employee records, ensuring data accuracy, confidentiality, and ease of retrieval for audits and HR decisions.
  • Contributed to national planning efforts by participating in the review of policies and procedures for the National Training Operational Plan and National Strategic Plan, and serving on national technical working groups.

Human Resources Management Officer

Macha Mission Hospital, Ministry of Health
09.2009 - 02.2017
  • Interpreted and communicated the Terms and Conditions of Service to staff, ensuring awareness of rights and obligations under the Public Service framework.
  • Processed HR cases promptly, including appointments, transfers, leave, and separations.
  • Oversaw employee welfare programs, supporting staff well-being and engagement.
  • Managed industrial relations matters, supporting dispute resolution and compliance with labor regulations.
  • Administered payroll processes accurately, reducing audit queries and improving financial accountability.
  • Compiled and submitted monthly and quarterly reports on recruitment, attrition, staffing levels, and staff development for decision-making.
  • Maintained and regularly updated the staff register, ensuring timely data retrieval for the Provincial Health Office.
  • Key Achievements
  • Streamlined payroll accuracy by aligning staff placements with approved positions and entitlements, significantly reducing audit queries and discrepancies.
  • Secured establishment status for over 90% of hospital staff, enhancing job security and benefits eligibility.
  • Delivered comprehensive staff orientation on Public Service Conditions, Code of Ethics, Training & Development Policy, and Disciplinary Procedures, improving institutional compliance.
  • Implemented a staff deduction code, enhancing payroll efficiency and ensuring consistent deductions for staff obligations.

Assistant Human Resources Management Officer (AHRMO)

Macha Mission Hospital, Ministry of Health
09.2009 - 02.2017
  • Interpreted and communicated the Terms and Conditions of Service for the Public Service to hospital staff, promoting awareness and compliance.
  • Processed a variety of human resource cases, ensuring timely handling of staff movements, appointments, and separations.
  • Managed staff welfare initiatives, supporting employee engagement and workplace satisfaction.
  • Handled industrial relations issues under supervision, contributing to a stable labor environment.
  • Administered payroll processes efficiently, leading to a reduction in audit queries and improved financial accountability.
  • Compiled and submitted monthly and quarterly HR reports on recruitment, attrition, staffing, and development to inform management decisions.
  • Maintained and updated the hospital’s staff register, ensuring timely and accurate data retrieval for the Provincial Health Office.
  • Key Achievements
  • Streamlined payroll operations by verifying staff placements and ensuring correct allowance allocations, significantly reducing payroll discrepancies.
  • Secured establishment status for over 90% of staff, enhancing job security and access to public service benefits.
  • Led staff orientation programs covering the Public Service Conditions, Code of Ethics, Training & Development Policy, and Disciplinary Procedures, improving policy adherence and staff accountability.
  • Introduced and implemented a payroll deduction code, standardizing deductions and improving overall payroll efficiency.

Education

Master of Business Administration -

University of Lusaka
01.2019

Bachelor of Human Resource Management -

Mulungushi University
01.2016

Diploma in Management Studies -

National Institute of Public Administration (NIPA)
01.2008

Certificate in Management Studies -

National Institute of Public Administration (NIPA)
01.2006

Skills

  • HR policy development
  • Disciplinary case management
  • Payroll administration
  • Employee relations
  • Recruitment coordination
  • Data management
  • Performance management
  • Staff training
  • HR analytics
  • Benefits administration

Technical skills

  • Microsoft Office Suite
  • PMEC System
  • HRIS
  • Online data collection platforms (HRMS, E-GP, STEP)
  • Statistical packages (SPSS, STATA)

Affiliations

Full Member of the Zambia Institute of Human Resource Management

References

  • Dorcas M., Kasemetete, Assistant Director- Human Resource Management & Planning, +260977-797545, Ministry of Health, Lusaka
  • Dennis, Siampwizi, Director-Human Resources & Administration, +260966-907196, Ministry of Infrastructure, Lusaka
  • Fredrick, Mwila, Director- Human Resources & Administration, +260965-897989, Ministry of Livestock and Fisheries, Lusaka

Timeline

Senior Human Resources Management

Ministry of Health Headquarters
09.2020 - Current

Human Resources Management Officer

Macha Mission Hospital, Ministry of Health
09.2009 - 02.2017

Assistant Human Resources Management Officer (AHRMO)

Macha Mission Hospital, Ministry of Health
09.2009 - 02.2017

Master of Business Administration -

University of Lusaka

Bachelor of Human Resource Management -

Mulungushi University

Diploma in Management Studies -

National Institute of Public Administration (NIPA)

Certificate in Management Studies -

National Institute of Public Administration (NIPA)

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MATILDA PENTA BUNJWA