Maureen Ziba
Lusaka
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
21
21
years of professional experience
Work History
Graduate Internal Auditor
Zesco
Lusaka
11.2022 - Current
- Carrying out Pre-audits on a daily basis.
- Operational audits as per annual Plan, to assess the existence of the internal controls and evaluate the effectiveness of these controls in mitigating the risks identified.
- Any other duties as assigned by the Supervisor
Customer Service Accountant
Zesco
Lusaka
04.2012 - 11.2022
- Reconcilling daily collections and deposits on a daily, weekly and monthly basis.
- Rebillings.
- Clearing ordinary Cheques on the cheque register.
- Resolving all erroneous collections the Region within 24 hours.
- Ensuring all customer complaints for the Region related to collections are attended to within 24 hours.
- Ensuring that all debt transfers and Mis-post requests for the Region are being attended to within 48 hours.
- Passing Miscellaneous charges.
- Any other duties assined by the supervisor
Customer Service Officer
Zesco
Lusaka
09.2009 - 03.2012
- Attend to Customers queries on a daily basis/
- To resolve customer issues in an efficient and timely manner
- Any other duties assigned by the supervisor
Meter Reader
Zesco
Lusaka
08.2005 - 08.2009
- Moved door to door to read meters to enable Zesco bill its customers based on their actual monthly consumption.
- To report any faulty meters, stuck meters and by passes to the supervisor.
DDACC Marketing Assistant
Zesco
Livingstone
02.2003 - 12.2004
- Moved door to door to market the newly introduced facility (Direct Debit and Credit Clearing) DDACC to Residential, Commercial and Maximum Demand Customers which helped Zesco reduce its outstanding bills.
Education
Bachelor of Arts - B.A in Accountancy
Copperbelt University ( CBU)
Copperbelt04-2022
Accounting Technician Diploma - Accounting Technician Diploma
National Institute of Public Administration (NIPA)
Lusaka09-2002
High School Diploma -
Lundazi Secondary School
Lundazi12-1998
Skills
- Team work
- Auditing Standards and Framworks
- Regulations and compliance
- Policy compliance
Languages
English
First Language
English
Beginner (A1)
A1
Nyanja
Beginner
A1
Timeline
Graduate Internal Auditor
Zesco
11.2022 - Current
Customer Service Accountant
Zesco
04.2012 - 11.2022
Customer Service Officer
Zesco
09.2009 - 03.2012
Meter Reader
Zesco
08.2005 - 08.2009
DDACC Marketing Assistant
Zesco
02.2003 - 12.2004
Bachelor of Arts - B.A in Accountancy
Copperbelt University ( CBU)
Accounting Technician Diploma - Accounting Technician Diploma
National Institute of Public Administration (NIPA)
High School Diploma -
Lundazi Secondary School
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