Summary
Overview
Work History
Education
Skills
Personal Information
References
Timeline
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Mavis Njala

LUSAKA

Summary

Seeking a job where I can challenge my potential, put my skills to good use and grow my career exponentially, I'm a team player, hard-working and goal oriented.

Overview

4
4
years of professional experience

Work History

Loan Officer Assistant

Reh Loans
02.2024 - Current
  • Increased loan application efficiency by streamlining documentation and verification processes.
  • Assisted underwriters in determining loan eligibility for improved approval rates and client satisfaction.
  • Managed customer relations, ensuring timely communication of loan status updates for increased client retention.
  • Coordinated with loan officers to optimize the pre-approval process, resulting in a smoother overall experience for clients.

Digital Journalist

The Tabloid
09.2022 - Current
  • Enhanced digital storytelling by implementing multimedia elements such as video, infographics, and social media embeds.
  • Increased audience engagement with live event coverage and real-time updates on breaking news stories.
  • Optimized content for search engines and social media platforms to drive organic traffic and boost online visibility.
  • Developed strong relationships with sources, leading to exclusive interviews and scoops that set the publication apart from competitors.

Marketing Manager/Sales Lady

ELL’s Plug Online Store
07.2020 - Current
  • Increased brand awareness by developing and implementing strategic marketing campaigns.
  • Boosted sales performance through the creation of engaging promotional materials and targeted advertising strategies.
  • Managed social media accounts for optimal audience engagement and increased online presence.
  • Analyzed market trends to identify new opportunities, adjusting marketing plans accordingly for maximum effectiveness.

Customer service officer

Zesco Lusaka, Kabwata
08.2023 - 10.2023
  • Internship
  • Working under customer service and related very well with customers and built a good relationship
  • In the revenue department got to understand bills for clients that use more than 14kv of power supply
  • New installations achieved the goal of connecting customers on times and effectively
  • Revenue protection, analyzed illegal connections and made sure to disconnect the found .

Social Media Manager

Current Affairs
05.2022 - 09.2022
  • Increased brand awareness by developing and implementing effective social media strategies.
  • Boosted engagement rates with the creation of compelling and visually appealing content.
  • Managed multiple social media platforms, ensuring a consistent brand voice and message.
  • Managed news reports timely

Education

Bachelor of Arts in mass communication - Mass Communication

Information And Communication University
12.2024

City of Hope sec
01.2015

Makeni GRZ school
01.2012

Skills

  • Creative writing
  • News writing
  • Film Direction
  • Customer service interaction

Personal Information

Title: Journalist / Public Relations Officer

References

•Mrs Doreen Mpambalwani Kabwandi|Center Manager Zesco Kabwata|+260 97 7884255

•Mr Joshua Ndonyo| CEO Reh Loans| +260975740781

• Ms Glenis Yambayamba| Social media manager The tabloid| +260 96 2058827

Timeline

Loan Officer Assistant

Reh Loans
02.2024 - Current

Customer service officer

Zesco Lusaka, Kabwata
08.2023 - 10.2023

Digital Journalist

The Tabloid
09.2022 - Current

Social Media Manager

Current Affairs
05.2022 - 09.2022

Marketing Manager/Sales Lady

ELL’s Plug Online Store
07.2020 - Current

Bachelor of Arts in mass communication - Mass Communication

Information And Communication University

City of Hope sec

Makeni GRZ school

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