Maweta Sylvia Tembo
Kitwe, ,Kitwe
Summary
A well presentable, polite, tactful and friendly individual who is able to combine a polite manner with a razor sharp efficiency. I am looking for a challenging job with a rapidly growing organization that can provide me with a range of goals and job objectives within a contemporary and economical business setting.
Overview
2
2
years of professional experience
Work History
Administrative Assistant
Twalumba Lodges
Lusaka, 09
01.2022 - 03.2022
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Created and maintained databases to track and record customer data.
- Developed strategies to streamline and improve office procedures.
- Facilitated timely delivery of special projects to meet organizational and departmental objectives.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Assisted coworkers and staff members with special tasks on daily basis.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Established administrative work procedures to track staff's daily tasks.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Drafted correspondence and other documents for CEO and department heads in company's voice.
- Processed customer orders accurately and within agreed timeframes to meet service standards.
Sales Assistant
Mobile Gold Services
Lusaka, 09
05.2021 - 10.2021
- Negotiated prices, terms of sales and service agreements.
- Served at least 10 customers a day with knowledgeable, friendly support at every stage of shopping and purchasing.
- Researched new clients for sales team, inputting contact information into Salesforce.
Sales Representative
Ama Labels
Kitwe, 08
03.2021 - 10.2021
- Set and achieved company defined sales goals.
- Trained new employees on customer service, money handling and organizing strategies.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
- Developed, maintained and utilized diverse client base.
- Developed and implemented sales strategies to increase profits.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
Finance Officer
HyperLink Family
Lusaka, Lusaka
02.2020 - 01.2021
- Assisted with recruiting, interviewing and hiring new department employees.
- Prepared monthly reconciliation of bank accounts and took corrective actions on deviations.
- Drove revenue stream development through strategic collaboration and partnerships.
- Forecasted trends and recommended improvements based on financial risk analyses.
- Maintained responsive organization with sustained revenue growth through industry forecast monitoring and deliberate financial planning.
Loan Officer
Trust Edge Services
Kabwe, 02
11.2019 - 01.2020
- Collaborated with other departments to promptly process loan applications.
- Evaluated loan requests and documents to verify accuracy and completeness.
- Submitted loan applications to underwriter for verification and recommendations.
- Identified opportunities to cross-sell and upsell loan products to customers.
Education
Bachelor's degree - Economics and Finance
ZCAS University
Lusaka04.2022
Skills
- Driving
- Punctuality
- Mathematical
- Analytical
- Honesty
- Communication
- Microsoft Office
- Attention to detail
Timeline
Administrative Assistant
Twalumba Lodges
01.2022 - 03.2022
Sales Assistant
Mobile Gold Services
05.2021 - 10.2021
Sales Representative
Ama Labels
03.2021 - 10.2021
Finance Officer
HyperLink Family
02.2020 - 01.2021
Loan Officer
Trust Edge Services
11.2019 - 01.2020
Bachelor's degree - Economics and Finance
ZCAS University
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