Summary
Overview
Work History
Education
Skills
Languages
Personalattributesandskills
Appointments
Affiliation
Corecompetences
Nationalregistrationnumber
Personal Information
References
Hobbies and Interests
Otheracademictraining
Affiliations
Certification
Timeline
Generic
Maximina Zulu

Maximina Zulu

Lusaka

Summary

To contribute effectively to the organization through application of my skills, technical knowledge and capabilities, through my experience, passion and dedication.

Overview

19
19
years of professional experience
1
1
Certification

Work History

Senior Tax Consultant/ Change Manager

Zambia Revenue Authority
01.2021 - Current
  • Manage and oversee daily operations of the Service Centre
  • Participate in the development and execution of the strategic plan
  • Assist in Development and Implementation of Policies and Strategies
  • Assist in Development of Budget development for the department
  • Identify and manage all operations and system related risks
  • Develop and implement change management plan
  • Provide change management support to other divisions and projects
  • Coaching and mentoring co-ordinator for the department
  • Ensure Smooth and efficient operations of the unit
  • Prepare monthly and quarterly reports for the unit
  • Identify training needs and develop training programs
  • develop and manage risk registers for the unit
  • Manage Customer Expectations
  • Prepare Change Management Plans and Quarterly reports
  • Reconcile cash collections for the particular trading day
  • Assist and support customers to access e-services for information, registration, payments and return filing on all available platforms
  • Ensure timely processing and approval of customer applications including registrations, assessments, amendments, demographic updates and issuance of Tax clearance certificates
  • Attend to correspondence from external and Internal Customers
  • Participate in Customer Experience Taxpayer Education programs including seminars, workshops, stakeholder engagements and distribution of booklets and leaflets
  • Ensure availability of required forms, leaflets and other documentation at all times
  • Schedule and organise meetings
  • Conduct customer feedback Surveys
  • Contribute to the Units adherence to the Taxpayer Charter
  • Identify personal training needs and develop training programs in accordance with the need
  • Prepare monthly Unit statistics and reports for consolidation

Assistant Client Services Officer/Assistant Change Manager

Zambia Revenue Authority
01.2015 - 01.2021
  • Respond to customer queries professionally and research on required information using available resources
  • Meet commitments to customers, assist with providing quality taxpayer education by explaining the tax legislative changes through call centre services
  • Providing the public with ant such required information on tax matters and ZRA operations efficiently
  • Provide customers with product and service information
  • Identify training needs for Officers and advise the for suitable training
  • Taxpayer education through outreach programs
  • Understanding of taxation
  • Engage stakeholders about new Projects products
  • Handle both internal and external communication
  • Organize training workshops for taxpayers
  • Responsible for all Change Management issues
  • Develops tools and mechanisms for effective and efficient change management communication
  • Any other duties assigned by the change manager
  • Handle all Project communication
  • Assist in Budget allocation for all projects
  • Any other duties as specified by the Project Manager

Data Entry Officer

Zambia Revenue Authority
01.2013 - 01.2015
  • Receiving all batches that are to be processed
  • Detail data entry of registration
  • Capture and post all VAT, Income Tax, PAYE, PTT, TOT, and Withholding returns received
  • Verify and validate all registrations and amendments
  • Ensure that all captured documents are sent to the central registry
  • Perform any other duties assigned by the supervisor

Assistant Admin Officer/Data Officer

Medicines sans Frontiers (Doctors without Borders)
01.2009 - 01.2011
  • Maintain and organize physical patient files after data entry
  • Generate monthly reports for medical staff
  • Maintain computer system, including monthly or requested backups of patient information
  • Ensure on MSF authorize medical personnel have access to patient files
  • In-charge of cholera and water evaluation data
  • Maintain strict confidentiality regarding patient identities
  • Perform other duties as assigned by the field doctor
  • Computer and office management
  • Preparation administrative monthly reports
  • Attend to all logistics and transport requirements
  • Assist experts with their visas application
  • Respond to telephonic customer inquiries
  • Maintain an up to date electric patient database
  • Ensure all outgoing mail from the field coordinator is collected and mailed
  • Perform other duties as assigned by the logistics administrator

Retail Support

Barclays Bank (z) Plc
01.2006 - 01.2009
  • Providing referral services to the customers on bank products
  • Participating in specific product campaigns by ensuring that the products are explained to the customers
  • Delivering exceptional sales performance by identifying & meeting customer needs through selling and cross
  • Providing direct “hands on” support (quality lead generation and effective follow up) to generate and convert
  • Answering general customer enquiries
  • Update the loan database for customers

Education

MBA -

Heriot Watt – Edinburg Business School
01.2023

Bsc. - Business Administration

UNILUS
01.2017

Diploma in IMIS -

NIPA
01.2005

GCSE -

Chipata Day Sec. School
01.2001

Skills

  • Data Analysis
  • excellent decision making skills
  • Strategic development
  • Pleasant and friendly personality
  • Innovative
  • Leadership
  • Effective interpersonal skills
  • Governance
  • Assertive
  • Developing and applying professional expertise
  • Thinking analytically and strategically
  • Working in teams
  • Communicating for impact

Languages

English
Ngoni
Bemba

Personalattributesandskills

  • High level of integrity
  • Professionalism
  • Tact and Diplomacy
  • Pleasant and friendly personality
  • Innovative
  • Leadership
  • Goal oriented
  • Effective oral and written communication
  • Sense of motivation, innovation and development
  • Decision making skills
  • Effective interpersonal skills

Appointments

Board Member for Doctors without Border (Medicines sans Frontiers) Southern Africa, 01/01/20, 12/31/26, Carry out board duties as stipulated in the statutes for Doctors without Borders.

Affiliation

Economics Association of Zambia

Corecompetences

  • Leadership
  • Governance
  • Achieving results
  • Being accountable
  • Developing and applying professional expertise/business acumen
  • Thinking analytically and strategically
  • Working in teams/managing ourselves and our relationships
  • Communicating for impact

Nationalregistrationnumber

487916/52/1

Personal Information

  • Date of Birth: 11/14/83
  • Nationality: Zambian
  • Marital Status: Married

References

  • Ms. Deborah S. Bwembya, Director Large Taxpayer Department, Zambia Revenue Authority, Po box 35710, Lusaka, Lusaka, 26096-841816
  • Asled Mundubile, Customer Experience Manager, Innovation and Project Management, Zambia Revenue Authority, Po Box 35710, Lusaka, Lusaka, 0977873743
  • Mrs. Agnes Musonda, Project Management Officer, Artsen Zonder Grenzen Nederland, 0968 309 651

Hobbies and Interests

  • Reading Literature
  • Gardening
  • Baking

Otheracademictraining

  • Governance
  • Value Added Tax
  • Pay as You Earn
  • Customer service (Master Class)
  • Management and Supervisory skills

Affiliations

  • Economics Association of Zambia

Certification

1. Change Management

2. Governance

3. Customer Service

4. Board Practice

Timeline

Senior Tax Consultant/ Change Manager

Zambia Revenue Authority
01.2021 - Current

Assistant Client Services Officer/Assistant Change Manager

Zambia Revenue Authority
01.2015 - 01.2021

Data Entry Officer

Zambia Revenue Authority
01.2013 - 01.2015

Assistant Admin Officer/Data Officer

Medicines sans Frontiers (Doctors without Borders)
01.2009 - 01.2011

Retail Support

Barclays Bank (z) Plc
01.2006 - 01.2009

Bsc. - Business Administration

UNILUS

Diploma in IMIS -

NIPA

GCSE -

Chipata Day Sec. School

MBA -

Heriot Watt – Edinburg Business School

Similar Profiles

CREATE PROFILE
Maximina Zulu