Watching and playing football
Maxwell Kangwa
Economist
Lusaka
Summary
Am an experienced and dedicated professional with extensive experience in industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Am motivated to maintain customer satisfaction and contribute to company success. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and drive business results.
Overview
6
6
years of professional experience
9
9
years of post-secondary education
Work History
Chief Teller
MyBucks Financial Services
Lusaka
08.2018 - 11.2019
- Processing customer deposits, withdrawals, and payments.
- Controlling and monitoring the levels of cash in the teller drawer and following all check cashing and cash handling procedures.
- Cross selling bank services.
- Reporting any suspicious customer activity to the Branch manager.
- Guide teller staff on complex transactions.
- Ensure compliance of tellers with audit, bank and regulatory policies.
- Ensure tellers provide outstanding customer service.
- Ensure teller staff training in customer service, product knowledge, operations and transaction processing.
Customer Service/Cash Officer
Finance Bank/Atlas Mara Bank Zambia
Lusaka
07.2015 - 05.2017
- Monitor the administrative and operational functions of the Customer Service and Cash departments to ensure total compliance with Bank policies and procedures.
- Assist with physical verification of cash at the end of the day and prepare daily, weekly and monthly cash reports as required.
- Technical verification of inward Cheques.
- Market the Bank's product and services to potential customers as well as resolving customer complaints.
- Prepare monthly sales reports for each staff under the department.
- Supporting staff by authorizing/overseeing transactions as needed.
- Ensure branch personnel are trained in policies and procedures.
- Maintain audit compliance and adhere to audit controls to consistently achieve satisfactory audit ratings.
- Ensure replenishing and balancing of cash at ATMs in line with policies and procedures.
- Responsible for ordering of cash for cash replenishment.
- Ensure strict compliance to cash management procedures during ATM replenishment runs.
- Monitor performance of each staff daily and conduct half yearly performance appraisals.
Client Advisor
AB Bank Zambia
Lusaka
03.2013 - 07.2015
- Opening new bank accounts for individuals and legal entities according to laid down rules and guidelines.
- Maintaining relationships with clients through regular contact and providing them updates on products/services to enhance customer retention.
- Achieve assigned individual sales targets by maximising cross-selling opportunities.
- Comply with all applicable money laundering prevention procedures and reporting any suspicious activity to the immediate supervisor.
- Mobilizing deposits from customers for growth and sustaining of their accounts.
- Handling/ payment orders as well as Electronic Fund Transfers.
- Execute simple risk assessment or credit worthiness for new customers wishing to access a business loan.
Master Trainer
Central Statistics Office (Zambia)
Lusaka
02.2012 - 12.2012
- Training supervisors and enumerators in Lusaka Province.
- Supervised a team of 12 individuals in the 2012 Economic Census.
- Conducting field visits and providing technical and logistical support to both supervisors and enumerators.
- Reviewing filled in questionnaires for accuracy, completeness and for any discrepancies and recommending appropriate action.
- Managing field resources in liaison with the Regional Statistician and the Provincial Technical Coordinator.
- Writing weekly progress reports to the Regional Statistician and the Provincial Technical Coordinator.
Education
Bachelor of Arts - Economics And Statistics
University of Zambia
Lusaka, Zambia 05.2007 - 08.2011
High School Diploma -
Setsembiso Sebunye High School
Mbabane, Swaziland 01.2001 - 12.2005
Skills
Sales expertise
Interests
Reading
Listening to the radio
References
Daniel Mukamba
Assistant Relationship Manager
Atlas Mara Bank
Mobile: 0979529667
Fred Mukonda
Economist
UNDP
Mobile: 0969437466
Jeff Mwandila
Branch Manager
AB Bank Zambia
Mobile: 0977990625
Timeline
Chief Teller
MyBucks Financial Services
08.2018 - 11.2019
Customer Service/Cash Officer
Finance Bank/Atlas Mara Bank Zambia
07.2015 - 05.2017
Client Advisor
AB Bank Zambia
03.2013 - 07.2015
Master Trainer
Central Statistics Office (Zambia)
02.2012 - 12.2012
Bachelor of Arts - Economics And Statistics
University of Zambia
05.2007 - 08.2011
High School Diploma -
Setsembiso Sebunye High School
01.2001 - 12.2005
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