Summary
Overview
Work History
Education
Skills
Certification
Personal Information
Activities
References
Projects
Timeline
Generic
MAXWELL ZULU

MAXWELL ZULU

Lusaka

Summary

I am looking to start a fulfilling career and want to join a progressive organization that encourages professional growth and development. I am passionate about various areas in computing, including systems support, cybersecurity, and system administration, and am determined to work hard to achieve excellence in these areas. My commitment lies in meeting user needs and delivering high-quality work with dedication and diligence. To embark on this rewarding career path, I am seeking to join a forward-thinking organization that fosters skill development and knowledge advancement, enabling me to excel in these domains. With unwavering determination, dedication, and a diligent work ethic, my aim is to consistently meet user needs and achieve excellence in the field.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Systems Support Administrator

KHAL AMAZI LTD
06.2019 - Current
  • Designing and documenting IT Security policy
  • System vulnerability scanning using Linux tools such as NMAP
  • System disaster recovery planing and documentation
  • Systems Auditing and user training on security awareness
  • System Access Control configurations and management
  • Network Firewall Configuration using Dray Tek 2927 series Firewall/Router
  • Database access control and security maintenance SQL Server version 2005 enterprise,2014-2017 express versions.
  • Managing and scheduling Daily, Monthly, and weekly automated SQL Server backups and restore
  • Supporting payroll system and database with over 2000 employees
  • Managing all SQL Server Administration roles using SQL Server 2005 and 2012
  • Managing SQL server roles and security for all applications at the database level and application level
  • SQL query Performance and optimizing
  • Configurations, repair, Maintenance of Hand Punch biometric Clocking Machines, and security management
  • Configurations of network radios in a point-to-point installation using Ubiquity Nano Stations M2, M5 Long Range, and LIGO Wave
  • Network device Configurations such as TP-LINK, WIRELESS CISCO LINKSYS, MTN Routers, and AIRTEL Routers
  • Managing Windows Sever Administration roles working with Windows Server 2008 R2
  • Creating, Managing network shares on LAN and setting up access control based on job description
  • Attending to all user systems applications and network queries using technologies such as Team viewer, Any Desk, and Remote Desktop
  • Cabling and installation of CCTV IP Cameras and Analog for security surveillance
  • Managing and supporting payroll system e.g., updating revised pay rates, NAPSA threshold, and PAYE.

Database Technician

SEURECA VEOLIA
06.2017 - 10.2018
  • Writing SQL queries to provide daily reports to monitor and evaluate information
  • Data validation, processing of surveyed data, and matching with the commercial database to meet details
  • Update expectation
  • Troubleshooting and maintenance of handheld tablets is used to capture data
  • Managing software configuration and upgrade for the handheld tablets
  • Verifying and uploading surveyed data into the system server
  • Writing and running SQL queries for error handling to support data processing and validation
  • Training field workers on how to capture and ensure data integrity
  • Managing IT administrative requirements.

Assistant Help Desk Technician

THE FOSCHINI GROUP (TFG)
12.2016 - 06.2017
  • Responding to queries via chat, email, and phone
  • Writing, editing, and revising training manuals for new and updated software and hardware providing technical assistance for questions and problems
  • Resolving problems with networks and other computer systems
  • Diagnosing system errors and other issues
  • Requesting feedback and/or monitoring calls and other methods of correspondence to improve training methods
  • Running reports to analyze common complaints and problems
  • Installing or changing software to fix issues
  • Remotely accessing software applications for clients to make changes and fix problems
  • Tracking incidents and ensuring resolution
  • Escalating issues to relevant parties, internal and external.

IT Stores Support Trainee

ZAMBIA BATA SHOE COMPANY
01.2014 - 11.2016
  • Troubleshooting software and hardware of the point-of-sale system for all Retail outlets
  • Software installation, patch upgrades, and security maintenance which include anti-virus management for the entire Organization
  • Creating and adding users to the system using windows server
  • Upgrading of user pc and hardware maintenance for the entire organization
  • Network configuration and Maintenance on LAN
  • Writing and running SQL queries for error handling to support business operations
  • Creating user logs and authentication for windows and SQL server security
  • Troubleshooting network hardware and printers.

Customer Service Assistant

ZAMBIA BATA SHOE COMPANY
01.2012 - 01.2014
  • Updating the daily cash control book of accounts and end-of-day sales
  • Updating the daily sales mirror and prosperity card for business analysis purposes which included monitoring the monthly progress graph against sales estimates
  • Managing and recording weekly stock-taking documents which included the stock account, cash account and the sales recap document using excel spreadsheet
  • Customer service and marketing
  • Resolving customer queries
  • Operating on the point-of-sale system and managing payment transactions e.g
  • Exchange and returns from customers.

Data Entry Clerk

SOS CHILDRENS VILLAGE
01.2011 - 12.2011
  • Transferring data from paper formats into computer files or database systems
  • Creating spreadsheets with large numbers
  • Verifying of data and updating the file records
  • Reporting and statistical analysis of data.

Education

Bachelor of Science - Pursuing Computer Science

Cavendish University of Zambia-Distance Learning
07.2025

DIPLOMA - Computing and Information Systems

Evelyn Hone College of Applied Arts and Commerce
01.2016

GRADE 12 CERTIFICATE -

Kabulonga Boys High School
01.2010

GRADE 9 CERTIFICATE -

FIRSTRATE
01.2008

Skills

  • Cyber Security
  • Firewall Configuration Dray Tek 2927series Firewall/Router
  • Network Vulnerability scanning using Linux Kali tools
  • System Auditing
  • CCTV security camera installation and configurations both Analog and IP
  • IT security policy documentation
  • Querying Microsoft SQL Server 2012/2014
  • Administering Microsoft SQL Server 2012/2014 Databases
  • Virtualization
  • Microsoft Hyper-V
  • Windows Server
  • Server Installations
  • Server Configurations
  • Server Administration
  • Desktop applications support
  • Remote Desktop
  • Any Desk remote
  • Service Desk Plus manage Engine
  • Team viewer
  • Web development
  • HTML5
  • Java Scripting
  • PHP
  • Wamp Server
  • Computer Hardware
  • Troubleshooting
  • Upgrades and Maintenance
  • Operating Systems
  • Linux mint, Linux Kaili
  • Windows 7,8,10 and Windows XP
  • Microsoft Windows Server 2012
  • Active Directory
  • Packages
  • Word
  • Excel
  • Access
  • PowerPoint
  • Network Radio Configurations
  • FTP management using File Zilla
  • Backup Management using Iperius Software
  • Acronics True Image for disk cloning and backups

Certification

  • Microsoft Certified Professional
  • Microsoft certified Solutions Associate: SQL Server 2012/2014
  • Diploma CISSP From Alison
  • Certificate in Information Systems Auditing controls and Assurance

Personal Information

  • Place of Birth: Lusaka
  • Date of Birth: 02/28/1992
  • Marital Status: Married

Activities

  • 1st place, Best student prize for 2016 in computing and information systems Evelyn Hone College of Applied Arts and Commerce
  • Certificate of competence in Microsoft SQL Server Management University of Zambia


References

  • Christine Mwanza, Credit Controller, Lusaka Water and sewerage Company, +2 0966 036790, Cmwanza@lwsc.com.zm
  • Kasalwe N Mkandawire, Database Administrator, Lusaka Water and sewerage Company, +26 0966 422135, kasalwe@lwsc.com.zm
  • Reggies Phiri, HR Manager, Khal Amazi Ltd, +26 0977173313, snr_personnel@khalamazi.com

Projects

Project: Database Clean Up for Non-Revenue Water
Role: Database Technician/Consultant
Duration: 1 year 10 months
Employer: Seureca Veolia
Client: Lusaka Water and Sewerage Company

Project Description:

  • Objective: To reduce non-revenue water and increase company revenue by recapturing data and cleaning up the commercial database for accurate customer billing.
  • Responsibilities:Matching, processing, validating, and updating customer data in the commercial database.
    Documenting and generating weekly reports to track project progress.
    Analysis of data to verify quality, including correctness, completeness, and accuracy.
    Collaborating with developers to suggest additional requirements for improving the commercial data validation (CDV) system for Lusaka Water and Sewerage Company.

Timeline

Systems Support Administrator

KHAL AMAZI LTD
06.2019 - Current

Database Technician

SEURECA VEOLIA
06.2017 - 10.2018

Assistant Help Desk Technician

THE FOSCHINI GROUP (TFG)
12.2016 - 06.2017

IT Stores Support Trainee

ZAMBIA BATA SHOE COMPANY
01.2014 - 11.2016

Customer Service Assistant

ZAMBIA BATA SHOE COMPANY
01.2012 - 01.2014

Data Entry Clerk

SOS CHILDRENS VILLAGE
01.2011 - 12.2011

Bachelor of Science - Pursuing Computer Science

Cavendish University of Zambia-Distance Learning

DIPLOMA - Computing and Information Systems

Evelyn Hone College of Applied Arts and Commerce

GRADE 12 CERTIFICATE -

Kabulonga Boys High School

GRADE 9 CERTIFICATE -

FIRSTRATE

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