Mbelama Mulenga
luanshya
Summary
Detail-oriented professional with strong customer service skills. Experienced in managing front desk operations and enhancing member experiences through effective communication and problem-solving.
Overview
1
1
year of professional experience
Work History
Gym Receptionist
kanoche gym
luanshya
06.2024 - 01.2025
- Welcomed members and guests with friendly, professional demeanor.
- Managed front desk operations to ensure smooth member check-in processes.
- Answered phone calls and responded to inquiries about gym services and schedules.
- Scheduled appointments for personal trainers and fitness classes efficiently.
- Processed membership applications and payments using gym management software.
- Provided information on gym policies, programs, and promotional offers to members.
- Collaborated with staff to enhance overall member experience at the facility.
- Collected payments, renewed memberships and resolved billing issues.
- Monitored the gym floor to ensure safety regulations were followed by patrons.
- Conducted tours of the facilities for potential new members interested in joining the gym.
- Sanitized gym equipment regularly during shift to promote a safe workout environment.
- Maintained accurate records of all transactions in the gym's database system.
- Developed relationships with regular customers through friendly conversation and personalized service.
- Adhered to company policies and procedures while providing excellent customer service.
- Resolved customer complaints and made necessary updates to customers' accounts.
Education
Bachelor of Science - Medicine And Surgery
University of Lusaka
Lusaka Zambia04-2030
Skills
- Customer service
- Patient care
- Time management
- Team collaboration
- Appointment scheduling
- Conflict resolution
- Data entry
- Health and safety procedures
- Leadership
- Computer skills
- Friendly, positive attitude
- Good Telephone Etiquette
- Problem resolution
- Cultural awareness
- Networking
- Multitasking
- Calm under pressure
- Verbal communication
- Decision-making
Timeline
Gym Receptionist
kanoche gym
06.2024 - 01.2025
Bachelor of Science - Medicine And Surgery
University of Lusaka