Melvin Lewis Hoggins
Ndola
Summary
Dynamic professional with experience as a Model United Nations Delegate at Emerge Zambia, excelling in research and public speaking. Proven ability to collaborate effectively and analyze complex issues, enhancing team outcomes. Strong customer service skills developed as a Hotel Receptionist, ensuring guest satisfaction and fostering repeat business. Compassionate community and social service specialist with background in developing and implementing programs that serve diverse populations. Skilled in crisis intervention, case management, and program development to address various social issues. Demonstrated ability to build strong relationships with community members and stakeholders leading to enhanced support networks and improved outcomes for clients. Have made significant contributions to team efforts through innovative problem-solving and commitment to continuous improvement in service delivery.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Model United Nations Delegate
Emerge Zambia
Lusaka
01.2025 - 06.2025
- Researched global issues to prepare for Model United Nations debates.
- Collaborated with peers to develop effective position papers and resolutions.
- Engaged in discussions to represent assigned country's interests and policies.
- Analyzed international relations topics to formulate strategic arguments.
- Practiced public speaking skills during committee sessions and presentations.
- Collaborated with fellow delegates to draft resolutions on pressing world issues.
- Edited written documents, such as reports and memos, for accuracy and clarity prior to submission.
Cashier Assistant
Marks And Spencer
London
08.2023 - 05.2024
- Operated cash register and handled transactions efficiently.
- Maintained cleanliness and organization of checkout area.
- Collaborated with team to restock merchandise on shelves.
- Processed refunds and exchanges according to store policy.
- Followed company procedures for cash handling and security.
- Issued receipts, refunds, credits or change due to customers.
- Interacted politely with customers to promote quality service during checkout.
Hotel Receptionist
Premier Inn London
London
08.2022 - 07.2023
- Greeted guests warmly and assisted with check-in and check-out procedures.
- Managed reservations using hotel management software to ensure accurate bookings.
- Responded to guest inquiries promptly, providing information on hotel services.
- Processed payments efficiently, handling cash and credit transactions securely.
- Maintained front desk area organized and stocked with essential supplies for operations.
- Checked in guests using computerized reservation systems, collected payments and verified credit cards.
- Developed relationships with frequent customers in order to increase repeat business.
Restaurant Waiter
Barrafina/Parrillan
London
09.2021 - 07.2022
- Delivered exceptional service to guests in fast-paced dining environment.
- Managed table settings and ensured cleanliness throughout service.
- Collaborated with kitchen staff to ensure timely food delivery.
- Supported team members during peak service hours to enhance efficiency.
- Provided excellent customer service by anticipating guest needs, responding promptly and acknowledging all guests, however busy and whatever time of day.
- Performed opening and closing duties such as setting up the dining area, restocking supplies and checking equipment for proper functioning at the start of shifts.
Education
BBA -
ZCAS UNIVERSITY ZAMBIA
Lusaka, Zambia01-2023
High School Diploma -
Simba International School
Ndola, Zambia07-2020
Skills
- Research skills
- Public speaking
- Position paper writing
- Customer service
- Team collaboration
- Data analysis
- Time management
- Cash handling
- Diplomatic communication
- Analytical thinking
Certification
- Essential management skills
- Strategy and operations
- Finance and accounting
- Marketing and communications
- Human resource management
- Economics and international business
Languages
English
First Language
French
Intermediate (B1)
B1
Timeline
Model United Nations Delegate
Emerge Zambia
01.2025 - 06.2025
Cashier Assistant
Marks And Spencer
08.2023 - 05.2024
Hotel Receptionist
Premier Inn London
08.2022 - 07.2023
Restaurant Waiter
Barrafina/Parrillan
09.2021 - 07.2022
BBA -
ZCAS UNIVERSITY ZAMBIA
High School Diploma -
Simba International School
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