Summary
Overview
Work history
Education
Skills
Affiliations
Timeline
Generic

MELVIN MUKUPA CHABALA

Ndola,Zambia

Summary

Resourceful Business Development Officer with knowledge for creating new growth opportunities and building strategic partnerships. Adept at driving revenue growth through innovative business strategies and fostering long-term client relationships. Delivered measurable improvements in market penetration and sales performance, enhancing overall company profitability, strategic planning and team leadership skills.

Overview

13
13
years of professional experience
7
7
years of post-secondary education

Work history

Business Development Officer

Kafubu Water and Saniataion Company Limited
Ndola, Zambia
11.2019 - Current
  • Spearheaded new market research, resulting in innovative business strategies.
  • Devised improved sales tactics, leading to expanded market share.
  • Executed targeted promotional campaigns for greater brand visibility.
  • Designed strategic initiatives to improve customer satisfaction and loyalty.
  • Led and delivered business development initiatives to achieve key company targets.
  • Monitored competitor activity and industry trends to innovate business offerings.
  • Adopted client outreach tools to build marketing and communication opportunities.
  • Created and presented persuasive proposals to close new business sales.
  • Drafted fully-fledged proposals to recommend senior management on different courses of action.
  • Organised marketing plans and programmes to best support business growth and development.
  • Developed holistic advertising strategies to achieve revenue and awareness goals.
  • Predicted and interpreted consumer trends to improve product offerings.
  • Identified potential business opportunities, yielding a broader client base.
  • Managed cross-functional teams to deliver high-quality projects on schedule.

Peri - Urban Head

Kafubu Water and Sanitation Company Limited
Ndola, Zambia
01.2018 - 11.2019
  • Carried out day-to-day duties accurately and efficiently.
  • Successfully delivered on tasks within tight deadlines.
  • Managed key stakeholder relationships, ensuring sustained business growth.
  • Ensured compliance with regulatory standards, maintaining impeccable business reputation.
  • Managed complex projects within deadlines, ensuring timely delivery and client satisfaction.
  • Championed change management initiatives, fostering a culture of continuous improvement.
  • Planned revenue generation strategies designed for growth.
  • Identified and help correct errors in financial data or accounting practices.
  • Organised financial documentation and statements with detailed and accurate information about transactions.

Customer Services Officer

Kafubu Water and Sewerage Company Limited
Ndola, Zambia
11.2016 - 12.2018
  • Managed difficult customer situations for maintaining company reputation.
  • Handled multi-line phone system to facilitate timely response to inquiries.
  • Utilised strong communication skills for handling customer complaints effectively.
  • Collaborated closely with team members to provide seamless service experience.
  • Maintained up-to-date knowledge about products and services, assisting in informed decision making.
  • Adhered strictly to policies and procedures for continued company compliance.
  • Engaged in team-building activities to build rapport with staff.
  • Supervised 8 staff and monitored performance to drive productivity.

Cashier

Kafubu Water and Sanitation Company Limited
Ndola, Zambia
12.2012 - 12.2015
  • Managed queue effectively during peak hours for seamless checkout process.
  • Resolved customer complaints professionally leading to higher retention rates.
  • Handled high volumes of transactions during holiday seasons efficiently.
  • Communicated product information to customers, driving informed purchases.
  • Enhanced customer satisfaction by promptly addressing issues and concerns.
  • Completed opening and closing procedures each day.
  • Helped meet business needs by working extra shifts.
  • Checked notes carefully to spot counterfeit currency.

Education

Diploma in Business Administration - Business Administration and Management

Evelyn Horn College
Zambia
01.2007 - 12.2007

Certificate - Electrical and Electronics (City and Guilds)

Ndola Polytechnic
Zambia
01.2005 - 12.2005

Bachelor of Business Administration - Business Administration With Accounts.

Northrise University
Zambia
01.2012 - 12.2016

Skills

  • CRM software proficiency
  • Goal-oriented mindset
  • Networking expertise
  • Pricing strategy development
  • Competitive analysis skills
  • Microsoft Office mastery
  • Revenue generation strategies

Affiliations

  • Mentoring, Networking, Mediation, Group exercise, Watching documentaries, Cooking or Gardening, Volunteering and participating in the community, Learning a new skill such or new technology, Research and Reading

Timeline

Business Development Officer

Kafubu Water and Saniataion Company Limited
11.2019 - Current

Peri - Urban Head

Kafubu Water and Sanitation Company Limited
01.2018 - 11.2019

Customer Services Officer

Kafubu Water and Sewerage Company Limited
11.2016 - 12.2018

Cashier

Kafubu Water and Sanitation Company Limited
12.2012 - 12.2015

Bachelor of Business Administration - Business Administration With Accounts.

Northrise University
01.2012 - 12.2016

Diploma in Business Administration - Business Administration and Management

Evelyn Horn College
01.2007 - 12.2007

Certificate - Electrical and Electronics (City and Guilds)

Ndola Polytechnic
01.2005 - 12.2005

Similar Profiles

Create profile
MELVIN MUKUPA CHABALA