Memory Kunda
Lusaka
Summary
Quick-thinking Supervisor recognized for success in guiding teams and boosting performance. Practical problem-solver with excellent issue and conflict resolution skills to drive team and organizational success. Highly effective and knowledgeable in process improvement and inventory control. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
6
6
years of professional experience
Work History
Supervisor
F.R.E.E Woman
06.2022 - 12.2023
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Streamlined operations for increased efficiency through regular process reviews and implementing necessary changes.
- Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
Counter Sales Person
F.R.E.E Woman
02.2018 - 07.2022
- Increased customer satisfaction by providing personalized service and product recommendations.
- Boosted sales revenue through effective upselling and cross-selling techniques.
- Assisted in maintaining a well-organized merchandise display for easy customer browsing.
- Enhanced team productivity by sharing product knowledge and expertise with colleagues.
- Finalized sales by completing payments and required paperwork.
- Maintained clean, organized and professional counter space with continuous upkeep.
- Welcomed customers and offered immediate assistance in line with business policies.
- Managed efficient cash register operations.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Education
Certificate - Financial Literacy
Maluba Training School
Lusaka, Zambia2021
School Certificate - Secondary School
Tyrannous Secondary School
Lusaka, Zambia11.2016
Skills
- Process Improvement
- Business Development
- Staff Management
- Schedule Development
- Goal-Oriented
- Financial Management
- Complex Problem-Solving
Timeline
Supervisor
F.R.E.E Woman
06.2022 - 12.2023
Counter Sales Person
F.R.E.E Woman
02.2018 - 07.2022
Certificate - Financial Literacy
Maluba Training School
School Certificate - Secondary School
Tyrannous Secondary School
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