Mercedes Chipalo Jones
Solwezi
Summary
Dynamic sales professional with a proven track record at Rouge Boutique, excelling in customer service and digital marketing. Adept at driving sales through effective communication and analytical skills, consistently meeting targets while enhancing customer satisfaction. Proficient in managing inventory and financial records, ensuring operational excellence.
Overview
8
8
years of professional experience
Work History
Sales Assistant
Rouge Boutique
04.2020 - 11.2023
- In charge of daily sales and management of stock inventory.
- Digital marketing and advertising of using various social media platforms.
- Handling of bank deposits for all daily sales and keeping updated cash and cheque deposit records.
- Responsible for ensuring all sales targets are met through great customer service and customer satisfaction.
Waitress
Bo Jangles Grill and Pizzeria/Fire&Ice Ndola
12.2017 - 04.2018
- Welcoming guests.
- Serving and taking of all customer orders.
- Clearing tables and ensuring clean surroundings.
- Ensuring good customer satisfaction through excellent service.
- Quickly responding to customer complaints.
Secretary
Rods Cleaning Services
11.2017 - 04.2018
- Supervisor for cleaning services business.
- Marketing and advertising of company services to potential clients.
- Was responsible for filing and maintenance of customer records.
- Managed CEO's diary.
- Was in charge of Outbound Sales calls to customers.
- Managed all front office guest inquiries.
Secretary
Optimus Web Technologies
02.2016 - 11.2017
- Marketing of company products.
- Social media management and advertising of company services.
- Was in charge of Outbound Sales calls to customers.
Education
Grade 12 School certificate -
Masala Secondary School
Skills
- Customer Service
- Sales
- Troubleshooting
- Analytical Skills
Cell Number
0968 454 058
Personal Information
- Date of Birth: 03/21/96
- Gender: Female
- Nationality: Zambian
References
- Natasha Nkhata, Sales Representative, Rouge Boutique, Ndola, Zambia, 0965875879
- Tony Mwewa Mbulwe, CEO, Optimus Web Technologies, Ndola, Zambia, 0976 766 166, optimuswtzambia@gmail.com
- Thelma Nalwamba, Manager, Rouge Boutique, Ndola, Zambia, 0968249191
Physical Address
House no. 3615 BOZ Complex, Mushili, Mushili, Ndola
Nrc Number
320334/61/1
Timeline
Sales Assistant
Rouge Boutique
04.2020 - 11.2023
Waitress
Bo Jangles Grill and Pizzeria/Fire&Ice Ndola
12.2017 - 04.2018
Secretary
Rods Cleaning Services
11.2017 - 04.2018
Secretary
Optimus Web Technologies
02.2016 - 11.2017
Grade 12 School certificate -
Masala Secondary School
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