MERCY BANDA NENGUKE
Chibombo
Summary
Motivated and adaptable Business Administration graduate with a strong foundation in business principles and practices. Equipped with a comprehensive understanding of various functional areas such as marketing, finance, operations, and human resources. Proven ability to analyse complex business situations, develop strategic solutions, and effectively communicate recommendations. Demonstrates exceptional organizational skills and a keen eye for detail, which contributes to efficient project management and goal achievement. Adept at collaborating with cross-functional teams to drive process improvements and enhance overall business performance. Eager to leverage academic knowledge and practical experience to contribute effectively in a dynamic business environment.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Revenue Officer
Zambia Revenue Authority
01.2020 - Current
- Prepares the current debt reports to identify non-filers and unaccompanied returns
- Facilitating the process of ensuring accurate demographics and managing the deregistration of inactive taxpayers through identification of non-filers and incomplete demographics
- Monitoring the adherence to taxpayer charter through station monitoring
- Updating information on the ZRA website
- Facilitate the distribution of leaflets and other tax literature to stations
- Consolidates various unit (BAS) reports and statistics
- Implement risk management in all work processes
- Acknowledges and maintains a register of correspondence
- Assists the DMIR officer ambiance ambassador
- Participates in all staff wellness activities and other health activities in the Station
- Attend to assignments and other duties on an adhoc basis.
Revenue Clerk
Zambia Revenue Authority
01.2017 - 01.2020
- Collect, dispatch and Register all incoming and outgoing correspondence in the sections
- Collect taxpayer files from the registry and return them upon use completion
- Ensures that files are kept in a secure manner
- Attends to taxpayer inquiries when on duty and inform supervisors when they are required
- Deliver assessments to Processing & Enforcement
- Handle Property Transfer Tax (PTT) documentations for purpose of batching and onward submission to registry
- Collect, distribute and secure stationery for the unit
- Any other duties as assigned.
General Worker
Zambia Revenue Authority
01.2015 - 10.2017
- Running mail
- Cleaning offices
- Binding, photocopying, filling documents
- Setting boardroom before meetings
- Serving at company functions
- Sorting and listing documents to be sent to the central registry
- Washing cups
- Handyman services
- Gardening and landscaping.
Executive Secretary
National Union for Safety & Asset Care Workers
07.2011 - 10.2015
- Receive, direct and relay telephone messages and fax messages
- Direct the general public to the appropriate staff member
- Maintain the general filing system and file all correspondence
- Assist in the planning and preparation of meetings, conferences
- Make preparations for Branch and National Executive committee meetings
- Maintain an adequate inventory of office supplies
- Respond to public inquiries
- Provide word-processing and secretarial support
- Data capturing – new union member details
- Update the union monthly membership database and provide a detailed report for each company
- Update/install computer software
- Troubleshoot minor computer problems
- Managing petty cash
- Supervising office assistant
- Carry out other administrative duties as assigned.
Education
BBA - Business Administration
UNIVERSITY OF AFRICA
Lusaka05.2023
Skills
- Team player
- Integrity
- Analytical skills
- Excellent computer knowledge
- Customer service orientation
- Good communication skills
- Supervisory skills
- Interpersonal skills
Town Of Residence
Chibombo
Contact Numbers
0978041167
Educational Background
2021 - 2023, University of Africa, Bachelor’s Degree in Business Administration, 2016 - 2017, National Institute of Public, Diploma in Business Public Administration, 2001 - 2003, Gaborone Secondary School, Grade Twelve School Certificate, 1999 - 2000, Tlokweng Secondary School, Grade Nine School Certificate, 1991 - 1998, Lesedi Primary School, Grade Seven School Certificate, VAT I and II - Zambia Revenue Authority, Excise - Zambia Revenue Authority, Customer Service - Zambia Revenue Authority
Personal Information
- Date of Birth: 10/16/84
- Marital Status: Married
References
- Mr. Humphrey Chikomo, Inspector, Zambia Revenue Authority, 0955741450, Chikomoh@zra.org.zm
- Mrs. Alice Haamukale, Acting Director SMTO, Zambia Revenue Authority, 0977493181, HaamukaA@zra.org.zm
- Mr. Chewe Leonard, Snr Inspector, Zambia Revenue Authority, 0971282523 / 0955416120, Chewele@zra.org.zm
Certification
VAT 1 Training - August, 2020
VAT 2 Training - November, 2020
Local Excise Management - July, 2020
Customer Service Training - September, 2018
Timeline
Revenue Officer
Zambia Revenue Authority
01.2020 - Current
Revenue Clerk
Zambia Revenue Authority
01.2017 - 01.2020
General Worker
Zambia Revenue Authority
01.2015 - 10.2017
Executive Secretary
National Union for Safety & Asset Care Workers
07.2011 - 10.2015
BBA - Business Administration
UNIVERSITY OF AFRICA
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