Summary
Overview
Work History
Education
Affiliations
Personal Attributes And Skills
Career Achievements
Brief Profile And Career Objective
References
Hobbies and Interests
Timeline
Generic

Mercy Namukoko

Lusaka

Summary

Conscientious and compassionate human resources professional with drive for helping employers recruit, develop and retain qualified candidates. Skilled at partnering with management teams to build employee-centric cultures promoting positive morale and optimizing productivity. Motivating and positive with excellent interpersonal, coaching and communication skills.

Overview

15
15
years of professional experience

Work History

Human Resources Manager

Southern Cross Motors Limited
01.2019 - Current
  • Developing and implementation of various human resources and employment policies
  • Managing disciplinary processes and employee grievance procedures
  • Managing talent acquisition, retention and working hand in hand with line managers to select the best talent
  • Managing the preparation of monthly salaries and administering of entire payroll reports
  • Conducting annual salary surveys to assess the competitiveness of our remuneration structure
  • Handling the HR Business Partnering Model and providing HR guidance to management
  • Overseeing the performance management and appraisal system in collaboration with line Managers
  • Leading a team of human resource employees
  • Managing the preparation of annual human resource budget to align with the requirements of the organization
  • Managing employees’ benefits and training and developments in collaboration with Line Managers
  • Overseeing management and collective bargaining with the union
  • Managing employee rewards and compensation
  • Advising the board and management on the best trending HR practices in the industry
  • Managing job evaluations and talent retention
  • Maintaining good management and employee relations
  • Counselling and mentoring employees
  • Managing applications of expatriates permits through Immigration consultants
  • Managing the registration of employees with NHIMA and NAPSA and ensuring contributions are made in line with the law
  • Control of company medical scheme and general staff welfare
  • Interpreting the labour laws, employment law and ensuring the organization complies with the law
  • Managing and resolving conflicts in the workplace.

Administration & Human Resources Manager

Samfuel Limited
01.2014 - 01.2019
  • Ensuring that the organization complies with industry standards and recommend any changes in regulations or procedures if required e.g Labour laws
  • Managed the preparation of the payroll, submission of statutory returns i.e
  • For workers compensation NAPSA and ZRA
  • Assessing staff performance, supervising, providing coaching, managing job evaluations and giving guidance to ensure maximum efficiency
  • Counselling and mentoring employees at different levels
  • Maintaining high records of the organisations operations and preparing required management reports
  • Administration of leave/loan applications and attending to all matters relating to staff welfare
  • Ensuring the HR function operates within budget and within a well-controlled environment
  • Interpreting all grievance and disciplinary procedures to ensure fair and timely resolution of all cases
  • Planning, coordinating administrative/ procedures, systems and devise ways to streamline processes
  • Ensuring the smooth and adequate flow of information within the company to facilitate other business operations
  • Recruiting, training personnel, allocating responsibilities and office space
  • Preparation of employment contracts, staff manuals, and MOUs.

Part Time Team Leader/Volunteer

Absolute Gentlemen
01.2013 - 01.2018
  • Uplifting the lives of the underprivileged targeting the children and the aged motivated her to take up this role
  • Spearheading programs to lobby for donations from well-wishers, business community and individuals, which are later channeled to support community work
  • Organizing the donors to participate in social welfare and annual commemorations
  • Liaising with various support groups to aid the aged, girl child education and break the gender barriers.

Accounts & Executive Assistant

Samfuel Limited
01.2010 - 01.2013
  • Monitored customer’s credit and prepaid accounts limits
  • Assisted in preparation of financial statements and answered audit queries
  • Handled administrative tasks, general back up function for management
  • Reconciled cashbooks and bank statements
  • Invoiced clients, debt collected and issued payments receipts
  • Prepared and submitted of Value Added Tax (VAT), Income Tax
  • Prepared customers ledgers, purchase orders and day to day entries to pastel
  • Assisted in issuing of cheque payments and managed cash payments through petty cash.

Customer Service Officer

Standard Chartered Bank
01.2009 - 01.2010
  • Attended to customers queries and educated them about consumer banking
  • Ensured that customers are satisfied with the automated banking products and services
  • Lodged customers’ complaints to call center and management and compiled customers’ data
  • Conducted customer needs analysis including account analysis and usage patterns.

Education

Master’s degree in Human Resources Management -

01.2022

Human Resources Management - UNICAF University -

01.2020

Labour Laws and Industrial Resolutions - ZIALE -

01.2019

Bachelor’s degree in Finance and Accounting - Northrise University -

01.2017

Technician in ZICA Accountancy Programme - Zambia ICT College -

01.2011

Diploma in Business Management - ABE -

01.2010

Grade 12 School Certificate - Kansenshi High School -

01.2005

Affiliations

  • A fellow of Zambia Institute of Human Resources Management
  • A member of ZICA

Personal Attributes And Skills

  • Excellent communication, report writing and great presentation skills.
  • Strong Analytical, problem-solving and conflict resolution skills.
  • Aptitude for numbers, budgeting skills and able to interpret financial statements.
  • Outstanding people managing skills and proactive.
  • Job analyst and performance management expert.
  • Understands the importance of talent management and succession plan.
  • Outstanding coaching and positive influencing skills
  • Policy developer, implementer, and change manager
  • Strategic leader results oriented and time management.
  • Ability to function in a global matrix organisation.
  • Excellent knowledge of the labour laws, employment ACT, and policy interpretation and benefit administration.
  • Excellent interpersonal and negotiation skills collectively and individually.
  • Self-motivated with an ability to work effectively with different cultures.
  • Systematic and diplomatic skills with high levels of confidentiality.
  • Strategic planning skills, training, and development expert.
  • Applies suitable leadership style with high levels of integrity.
  • Ability to offer mentorship and counselling.
  • Excellent planning, administrative skills, and proficiency in computer skills.
  • High degree of attention to detail and an excellent researcher.
  • Excellent in Decision making, good judgement and trustworthy.
  • Particularly meticulous and accurate.
  • Adequate at managing deadlines, adaptable, and productive while under duress.

Career Achievements

  • Instituted systems and procedures for human resource functions, which brought more consistency.
  • Developed and implemented human resources policies and standard operating procedures in line with the labour laws and organizational objectives.
  • Successfully planned and implemented change
  • Introduced and maintained high employee engagement.
  • Improved employee motivation and strategic resource.
  • Successfully concluded the collective bargaining that was outstanding for over 3 years.
  • Introduced a reward system that resulted in high performance culture.

Brief Profile And Career Objective

A versatile Strategic Human Resource expert with extensive 10 years’ experience that provides outstanding leadership, imparts knowledge and initiative with demonstrated experience in talent management, employment law, change management, stakeholder management, employee engagement, Industrial relations, human resources policies and budget management. Strives to thrive on contributing effectively and efficiently towards the fulfilment of the Organization’s set objectives while striking a balance with employee engagement. Passionate about helping organizations build strong and effective teams. Getting employees reach their potential and contribute to the company's overall success is critical in my career.

References

  • Mrs. Fima Malama-Tito, Finance Manager, FES Limited, fimamalama@yahoo.co.uk, 0977702376
  • Mr. Marshal Chisamba, Finance Manager, Southern Cross Motors Limited, marshalc@southerncross.co.zm, 0977120438
  • Mr. Konstantinos Konstantacopoulos, General Manager, Samfuel Limited, KAPPA Squared, Chisokone 73, Luanshya, md@kappasquared.com, 0966661455

Hobbies and Interests

  • Organizing and planning events
  • Reading and social counselling
  • Researching and updating myself with new technology, labour laws and current affairs.
  • Community development work volunteering
  • Socializing and networking

Timeline

Human Resources Manager

Southern Cross Motors Limited
01.2019 - Current

Administration & Human Resources Manager

Samfuel Limited
01.2014 - 01.2019

Part Time Team Leader/Volunteer

Absolute Gentlemen
01.2013 - 01.2018

Accounts & Executive Assistant

Samfuel Limited
01.2010 - 01.2013

Customer Service Officer

Standard Chartered Bank
01.2009 - 01.2010

Master’s degree in Human Resources Management -

Human Resources Management - UNICAF University -

Labour Laws and Industrial Resolutions - ZIALE -

Bachelor’s degree in Finance and Accounting - Northrise University -

Technician in ZICA Accountancy Programme - Zambia ICT College -

Diploma in Business Management - ABE -

Grade 12 School Certificate - Kansenshi High School -

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Mercy Namukoko