Mercy Malikyama Mushiya
Summary
Detail-oriented administrative professional with extensive experience in customer service and office management. Skilled in streamlining clerical processes and managing invoice processing to support operations and foster strong client relationships. Focused on improving office efficiency and maintaining accurate documentation. Detail-oriented professional with strong customer service skills. Experienced in invoice processing and records management, dedicated to enhancing customer experiences and streamlining operations.
Overview
25
25
years of professional experience
Work History
Store Team Member
Josh Zambia Ltd
Kitwe
01.2025 - Current
- Guided customers in product selection and addressed inquiries to enhance shopping experience.
- Ensured cleanliness and organization of sales floor to create inviting atmosphere for shoppers.
- Operated cash register and processed customer transactions efficiently.
- Stocked shelves and ensured product availability for shoppers.
- Worked with team members to streamline store operations and enhance overall efficiency.
- Monitored inventory levels and reported discrepancies to management.
- Adhered to all company policies regarding customer service standards.
Requistion Clerck / Sales Represantative
Josh Zambia Ltd
Kitwe
01.2017 - Current
- Coordinated daily clerical tasks to enhance office operations.
- Organized and maintained filing systems for efficient document retrieval.
- Processed invoices and purchase orders using company software tools.
- Responded to customer inquiries promptly via phone and email communication.
- Maintained inventory records and ordered supplies for the office.
- Answered phones in a courteous manner while providing excellent customer service.
- Greeted visitors in a friendly and professional manner while directing them appropriately.
- Verified accuracy of all paperwork prior to submission for processing.
- Organized and maintained filing systems for confidential documents.
- Executed customer order processing with accuracy and timeliness.
- Scanned documents into digital formats ensuring accuracy of content.
- Received and distributed incoming mail, messages and packages to appropriate individuals.
- Entered data into computer systems accurately and efficiently.
- Copied, sorted and filed records of office activities and business transactions.
- Managed client accounts and maintained strong relationships with key customers.
- Cultivated key customer relationships, contributing to sales growth.
- Answered inquiries from prospective customers regarding features of products and services offered.
- Operated register, handled cash and processed credit card transactions.
General Labor Worker
Josh Zambia Ltd
Kitwe
04.2011 - 12.2015
- Processed incoming and outgoing mail, ensuring timely distribution to staff.
- Managed filing system, ensuring documents were easily accessible and up to date.
- Maintained accurate records of employee attendance, vacation time, and sick days to ensure compliance and facilitate payroll processing.
- Supported data entry tasks, maintaining accuracy in databases and records.
- Input data into computer systems according to established procedures.
- Created, updated, and maintained databases of customer information.
- Handled customer inquiries, providing information and directing requests.
- Greeted visitors and answered telephone calls in a professional manner.
- Answered telephones, directed calls, and took messages.
- Assisted with payroll processing tasks such as entering new hire information into the system.
- Organized filing systems to store hard copy documents and electronic records.
- Processed incoming mail by sorting, distributing, and sending out replies promptly.
- Ensured that all office supplies were stocked and ordered necessary items when needed.
- Managed daily office operations and ensured a clean, efficient workspace to enhance overall productivity.
- Collaborated with team members to streamline administrative processes and procedures.
- Facilitated internal communication by distributing memos and announcements.
- Maintained confidentiality of sensitive information and documents.
- Provided assistance to other departments within the organization as requested.
- Reviewed files, records and other documents to obtain information or respond to requests.
Butchery assistance
Tulye Tukose Butchery
Luanshya
04.2001 - 10.2002
- Assisted in preparing various meat cuts for customer orders, ensuring timely and accurate fulfillment.
- Weighed, priced, and packaged meat cuts to ensure consistency and quality for customers.
- Stocked shelves with freshly cut meats to maximize product availability and support sales.
Education
School Certificate - Juniour and Seniour Secondary
Luanshya Girls High School
Luanshya12-1996
Skills
- Invoice processing
- Records management
- Customer service
- Database management
- Data analysis
- Office administration
Timeline
Store Team Member
Josh Zambia Ltd
01.2025 - Current
Requistion Clerck / Sales Represantative
Josh Zambia Ltd
01.2017 - Current
General Labor Worker
Josh Zambia Ltd
04.2011 - 12.2015
Butchery assistance
Tulye Tukose Butchery
04.2001 - 10.2002
School Certificate - Juniour and Seniour Secondary
Luanshya Girls High School