MICHAEL CHISELA
Lusaka
Summary
I am an energetic, ambitious person who has developed a mature and responsible approach to any task that I undertake, or situation that I am presented with. Highly organized, creative, and proficient with computers. Self-motivated and cheerful customer service skills with 3+ years of experience helping customers navigate and resolving product and service issues. I am motivated and always strive to achieve the highest standard possible. As a young professional with work experience in the corporate department I am accustomed to working in a challenging and fast-paced environment, particularly when dealing with multiple projects and priorities at a time. Assistant I.T Tech experienced in helping users correct problems with computer systems, mobile devices and peripheral equipment. Knowledgeable about usability and security concerns. Comfortable working alone to successfully investigate and troubleshoot problems.
Overview
8
8
years of professional experience
Work History
Assistant I.T Technician
Evergreen Sports Betting
Lusaka, Zambia
06.2023 - Current
- Installed and configured hardware, software, systems, networks, printers, and scanners.
- Maintained user accounts in Active Directory and Exchange Server environments.
- Troubleshot system issues related to network connectivity, software installation and configuration, printing.
- Provided technical support to users via telephone or remote access.
- Assisted with the deployment of new applications and updates to existing applications.
- Resolved hardware issues including replacing parts as necessary.
- Managed inventory of IT assets such as laptops, desktops, servers and peripherals.
- Configured routers, switches and wireless access points for LANs and WANs.
Data Entry Clerk
Fertilizer, Seed and Grain
Lusaka, Zambia
10.2022 - 03.2023
- Utilized specialized software applications related to the job role.
- Collaborated with other departments to resolve issues regarding incorrect data entries.
- Prepared summaries of daily work completed for review by supervisors.
- Reviewed existing information for accuracy and made necessary corrections.
- Created spreadsheets to track data entries.
- Updated existing records with new or revised information as needed.
- Identified discrepancies between source documents and entered data.
- Verified accuracy and completeness of data entry into the database system.
ICT Helpdesk Technician (Intern)
Lusaka Water Supply and Sanitation Company
Lusaka
01.2021 - 10.2021
- Maintain LWSC helpdesk system, log IT queries into helpdesk system, provide first hand assistance to users with basic or low level queries, conduct Hardware & Software maintenance on all computers, install and upgrade latest software on company computers, upgrade and configure PC hardware, troubleshoot computer software, hardware or network, deploy and prepare latest employee laptop, desktop and printer configuration together with software upgrade, install company network and connect to the internet, verify and troubleshoot network and internet connectivity, share resources such as files and printers among multiple computers.
Graphic Designer
Brandies Business and Media
07.2017 - 05.2019
- Design artwork as specified by the clients, e.g
- Business cards, fliers, posters, banners, Light-box, T-shirts, booklets etc.
Teller
G4S Security Solutions
11.2015 - 07.2016
- Manage the receiving of all bags, check that the information on the bags are correct, responsible for the secure, timely and accurate processing of customer deposits, assist in preparation of customer coin and cash orders, proactively identify customer cash differences, report to supervisor to correct and prevent any customer impact, sorting of cash/coin and clean/soiled notes, verifying bulk money, verify inbound or outbound coin and cash from corresponding banks, and customers, accurately balance transaction totals.
Polling Assistant
Electoral Commission of Zambia
08.2016
- Verify the identity of voters in the Register of Voters, mark voters thumb with indelible ink, issue Presidential National Assembly and Local Government ballot papers, direct voters where to cast their votes and ensure the safety of the ballot boxes, assist in the finalization of daily activities at the polling place, assist the Presiding Officer or Assistant Presiding Officer during the counting of votes at the end of the poll.
Researcher
Lusaka Water and Sewerage Company
01.2008
- Research on clients, took into account water sanitation issues and livelihood.
Data Entry Clerk
Christian Churches Monitoring Group (CCMG)
- Input data into a computerized data management system, verify information by calling the agents in the field, identify and correct errors, update files and records, assemble, batch and file voter registration records.
Cashier/Salesman
Judee's Unique Collections
- Greet customers upon entry into the store, manage transactions with customers using cash registers, resolve customer complaints, guide them and provide relevant information, issue receipts, refunds or change, stock taking, coordinate and prepare salaries for fellow employees, advertise goods and run promotions from time to time.
Education
Certification - Cisco Certified Networking Associate (CCNA1)
ICT Resource Centre
01.2012
Advanced Diploma - Computer Systems Engineering
Lusaka Business And Technical College
Lusaka12-2011
Grade 12 (Zambian) - G.C.E Certificate
Munali Boys Secondary School
12-2003
Skills
- Customer/Client relationship management
- ICT Helpdesk and Support
- Data Collection and Analysis
- Market Assessment Research
- Project design and delivery
- Hardware Installation
- Application installations
- Software updating
- Data Recovery
- Software configuration
- Technical Support
- LAN/WAN
- System Maintenance
- Computer Diagnostics
- Service desk support
References
- Mr. K. Mulenga, Head of Business Department, Lusaka Business and Technical College, Private bag 50020A, Lusaka
- Mr. Ornam Mulenga, I.T Manager, LWSC HQ
- Ms. Angela Mawele, Director, Judee's Unique Collections
- Mrs. Hapompwe, Manager, Cash Centre, G4S Security Solutions, P.O. Box 32914, Lusaka
Timeline
Assistant I.T Technician
Evergreen Sports Betting
06.2023 - Current
Data Entry Clerk
Fertilizer, Seed and Grain
10.2022 - 03.2023
ICT Helpdesk Technician (Intern)
Lusaka Water Supply and Sanitation Company
01.2021 - 10.2021
Graphic Designer
Brandies Business and Media
07.2017 - 05.2019
Polling Assistant
Electoral Commission of Zambia
08.2016
Teller
G4S Security Solutions
11.2015 - 07.2016
Researcher
Lusaka Water and Sewerage Company
01.2008
Data Entry Clerk
Christian Churches Monitoring Group (CCMG)
Cashier/Salesman
Judee's Unique Collections
Certification - Cisco Certified Networking Associate (CCNA1)
ICT Resource Centre
Advanced Diploma - Computer Systems Engineering
Lusaka Business And Technical College
Grade 12 (Zambian) - G.C.E Certificate
Munali Boys Secondary School
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