Accomplished Logistician well-versed in assessing risk, developing solutions and implementing positive changes to achieve sustainability and growth in challenging market conditions. Adept at building and strengthening business and customer relationships. Results-driven, ambitious and competitive business leader focused on transformative leadership and continuous improvement to drive growth and maximise profits. Tenacious executive ready to take on challenging role, meet goals and surpass expectations. Accomplished Chief Executive Officer bringing expertise in business planning, revenue development and change management. Offering 29 years of experience in Logistics industry along with entrepreneurial, forward-thinking mindset and demonstrated track record of achievement.
Overview
28
28
years of professional experience
Work history
Chief Executive Officer
Agility Logistics & Transport
Lusaka
12.2018 - Current
Working on various projects in international and local logistics which among others including but not limited to NMS Infrastructure of the UK , a company that has been contracted by the Ministry of Health of Zambia to design, construct and equip three 200-bed District Hospitals and 108 Health Centres
Reviewed operational performance and highlighted improvement opportunities.
Developed key operational initiatives to drive and maintain substantial business growth.
Directed administration and optimisation of financial operations, payroll and accounting processes.
Developed methods of tracking expenses, controlled company budget and devised new ways to save money while maintaining excellent service records.
Supply Chain Manager
BIA Zambia Limited
11.2017 - 11.2018
With subsidiaries in more than 21 African Countries, BIA's operations are in Sales and After-sales for the mines, quarries, public works, recycling, handling and power generation in West and Central Africa.
Directed regional distribution network from purchasing through to reverse logistics and trade compliance.
Leveraged supply management experience and industry contacts to streamline distribution activities.
Drove Key Performance Indicators (KPI)s and continuous improvements throughout logistics and supplier operations.
Adjusted inventory levels to keep obsolescence and cost low.
Logistics Manager
NWK Agri Services Zambia
Lusaka
07.2015 - 11.2017
Location: Lusaka
Supply Chain management i.e General Logistics and procurement
Supporting movement of agricultural product for Zambian farmers through input provision and access to markets for all of their crops.
Evaluated supplier services against performance criteria, identifying improvement opportunities.
Resolved inventory discrepancies, minimising loss and maintaining account accuracy.
Introduced operational and administrative procedures to uphold integrity of current processes.
Organised delivery and acquisition of raw materials for business use.
Adjusted pick-up and delivery schedules with changing consignment volumes.
Troubleshot and formulated strategies for logistical risks.
Improved operational performance through tactical policy, process and procedure planning.
Overhauled existing systems to increase accuracy, reducing costs and waste.
Monitored logistical expenses to keep operating costs low.
Reviewed patterns and trends in data to understand key lanes and improve transport solutions.
Generated different reports for performance review and analysis.
Used automatic tracking systems to keep computer system updated with goods movements and proactively place new orders at optimal times.
Leveraged supply management experience and industry contacts to streamline distribution activities.
Used trend data and financial forecasts to establish accurate budgets aligned with operational needs.
Collated logistics-related information for analysis and process improvement.
Planned logistics across international boundaries to reliably meet delivery requirements.
Advised on transport types, routes and schedules to improve operational efficiency.
Adjusted inventory levels to keep obsolescence and cost low.
Managed resources to yield high Return On Investment (ROI), raising cost-effectiveness.
Educated teams on best practices to improve logistics operations and performance.
Established operational and administrative procedures and enforced controls.
Led and managed projects to support logistics efforts and plans.
Developed lasting relationships with employees, peers, upper management and outside vendors.
Tracked storage levels and controlled stock to meet supplier requirements and fulfill contract terms.
Reviewed purchasing, storage and distribution practices in line of industry advancements.
Updated inventories with accurate stock movement data for correct, current records.
Spearheaded contract negotiation to obtain favourable terms for quality, cost and delivery requirements.
Liaised with customers and other departments to plan timely transportation of goods.
Consistently met company and department objectives within budget and time constraints.
Supervised fleet repair activities and validated operations after service.
Selected, trained and performance-managed staff to build results-focused team.
Oversaw contract negotiations with external providers, securing transport for goods and equipment.
Coordinated dispatching of transport vehicles distributing goods across all sites.
Assessed staff and team performance and regularly actioned insights to fuel improvement.
Directed daily operations to achieve maximum output and reduce costs.
Coordinated logistics operations according to stakeholder, supplier and client needs.
Administered expenditure, preventing budget overages with successful control strategies.
Oversaw records covering purchasing transactions, distribution flow and stock storage.
Defined KPI targets to maintain solid standards of work in the team.
Developed plans and strategies to promote continuous improvement.
Delivered exceptional customer service by proactively listening to concerns and answering questions.
Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
Forecasted sales trends to plan team resourcing.
Resolved conflicts and negotiated mutually beneficial agreements between parties.
Completed duties to deliver on targets with accuracy and efficiency.
Used critical thinking to break down problems, evaluate solutions and make decisions.
Displayed energy and enthusiasm in fast-paced environment.
Handled high-volume telephone and email enquiries to minimise backlogs.
Leveraged strategic networking to create new business opportunities.
Improved efficiency and productivity by acquiring new skills.
Promoted continuous improvement by problem-solving and sharing suggestions to optimise team operations.
Conducted testing to diagnose system faults.
Monitored and updated stock levels and inventory databases.
Stayed current on processes and procedures to offer relevant assistance.
Negotiated rates with transport providers to achieve project budgets.
Strategic Sourcing Specialist - Supply Chain
NWK Agri Services
05.2014 - 06.2015
Consultancy work on Farmer Input Support Program (FISP)
Overseeing Operations Management for Input distribution for accredited sites in various districts.
Received and checked financial statements and reconciled related accounts.
Documented financial transactions in SAGE and classified each with correct code.
Processed new customer orders, coordinated related documentation and adjusted account balances.
Examined, scanned and input documents in software system.
Sorted and organised different types of information by document type, personnel or location.
Accurately reconciled and processed expense reports for 125 employees.
Oversaw logistics and operations to deliver process optimisations and efficiencies.
Forecasted sales trends to plan team resourcing.
Developed appropriate resources to meet needs of diverse audiences.
Stayed current on processes and procedures to offer relevant assistance.
Completed duties to deliver on targets with accuracy and efficiency.
Processed invoices and payment runs with complete accuracy.
Wrote reports outlining project progress and results.
Reviewed customer history to recommend appropriate products and services.
Procurement & Logistics Superintendent
Barrick Lumwana Mining Company
Solwezi, North-Western Province
09.2008 - 04.2014
Responsible for making vital decisions in both Procurement and logistics activities adhering to the Company's Policies and procedures, environmental legislation and complying with all health and safety requirements.
Recorded process parameters to evaluate operational performance and aid improvement strategy.
Remedied design deficiencies, schedule issues and project concerns to maintain progress towards key goals.
Collaborated with stakeholders and operational teams to assess progress against projected timelines.
Reported maintenance and repair tasks for prompt remedy, limiting operational downtime.
Updated teams on changes to Standard Operating Procedures for full workforce compliance.
Onboarded new staff with thorough briefings and ongoing coaching for capable, competent teams.
Employed optimal safety practices to eliminate risks, hazards and accidents.
Sanitised communal touchpoints for optimum worker and visitor health and wellness.
Wiped down fixtures to remove built-up dust and maintain appearance.
Implemented company policies and procedures for unified, compliant labour teams.
Prepared staff and environments for audits and inspections, supporting performance analysis.
Planned staff schedules to meet operational needs whilst remaining within spending budgets.
Restocked, cleaned and sanitised bathroom spaces for optimum appearance and functionality.
Interpreted technical blueprints accurately to deliver results to design specifications.
Held accountability for inventory management and ordering to maintain ample stock supplies.
Cleaned surfaces to preserve professional standards and minimise infection risks.
Followed health and safety standards governing correct use of chemicals.
Presented monthly reports on productivity and downtime, identifying improvement opportunities.
Briefed teams on health and safety policies to uphold compliant working environments.
Ran staff meetings to gain operational insight and communicate helpful feedback.
Achieved spotless results within working timeframes to meet client needs.
Developed outstanding stain removal, spot cleaning and deep cleaning techniques to meet evolving customer demands.
Directed day-to-day supervision of labour teams to achieve daily productivity KPIs.
Conducted thorough venue inspections to accurately identify cleaning needs.
Coordinated and performed 5 cleaning jobs per day.
Coordinated staff and contractors to achieve daily tasks within quality, budget and timeframe targets.
Identified project constraints and implemented corrective action to eliminate delays.
Quality-checked work to maintain standards according to project specifications.
Leveraged strategic networking to create new business opportunities.
Applied critical thinking to analyse problems, evaluate solutions and select best decisions.
Analyzed reporting to reconcile transactions, accounts and ledgers for the department.
Project Lead
DHL Industrial Projects
Sao Tome & Principe, West Africa
01.2007 - 08.2008
Part of Engineering, procurement and construction management (EPCM) services agreement for construction of Resort Lagua Azul Project.
Established clear budgets and cost controls strategies to meet objectives.
Created digital file classification system for company-wide use.
Managed estimation processes by preparing bid packages, procurement plans and contract reviews.
Created classification systems to manage archives.
Led and motivated talented project teams, achieving targets within stipulated deadlines.
Managed scopes and deadlines using different project management methods.
Coordinated hiring, recruitment and training strategies to build successful administrative team.
Minimised accidents and incidents with comprehensive health and safety procedures.
Achieved high client satisfaction through consistent delivery and communication.
Submitted performance feedback to stakeholders, keeping project teams on track.
Analysed and resolved complex resource management issues for optimised scheduling.
Delivered exceptional service to clients, maintaining relationships for future business opportunities.
Drafted procedural statements and guidelines for company-wide use.
Built relationships with stakeholders through outstanding client management skills.
Implemented H&S policy and procedures, eliminating accidents and incidents.
Conducted regular audits to uphold strong standards and project compliance.
Utilised Gnatt Charts to map out project timescales and deadlines.
Conducted technical and customer meetings, increasing communication and strengthening stakeholder relationships.
Managed desires and expectations for key stakeholders across numerous high-value projects.
Held team of 15 accountable to KPIs and targets through ongoing supervision.
Established and outlined project strategy, keeping staff aligned on common goals.
Handled negotiations with outside vendors and service agencies to meet group needs.
Trained and mentored junior team members, leveraging previous experiences in boosting project progress.
Led meetings with department executives to review project status, drafting action plans to deliver proposed changes.
Conducted regular project audits to assess adherence to established protocols.
Translated senior management directives into actionable front-line policies and implemented changes with staff.
Negotiated with suppliers to reduce costs.
Secured new business opportunities by conducting research and networking.
Designed project presentations and reports for executive teams.
Generated project cost estimations with outstanding accuracy, guiding effective decision-making.
Tracked and communicated project status, timelines and action items from project inception to delivery.
Reduced costs by allocating site resources and subcontractors for strict budget controls.
Mentored and supervised 15+ direct reports.
Chaired project governance reviews and resolved challenges.
Interviewed and hired top-performing talent.
Organised financial and operational data to help with yearly budgeting and planning.
Built company reputation by managing and successfully delivering projects.
Delivered projects on time and under budget through strict implementation and cost controls.
Upheld quality excellence by monitoring and correcting work, delivering projects on time and to meticulous standards.
Implemented performance appraisal metrics, ensuring staff and management accountability.
Managed project budgets in excess of £2m.
Project Team Member
DHL Industrial Projects
Johannesburg, South Africa
08.2006 - 01.2007
A member of team responsible for managing the work of consultants, allocating and utilizing resources in an efficient manner and maintaining a co-operative, motivated and successful team.
Improved site workflow, performing building, construction and assembly duties quickly and accurately.
Worked efficiently to help teams complete construction projects ahead of deadlines.
Supported construction teams with reliable tools and materials preparations.
Transported requested materials safely to relevant site areas.
Safely loaded and unloaded daily deliveries, maintaining optimal materials' quality and condition.
Carried out activities in line with work schedule.
Resolved tense and difficult situations with 90% positive outcome, using de-escalation techniques.
Operations Manager
DHL Industrial Projects
Chingola, Zambia, Copperbelt
01.2006 - 08.2006
Direct contact between Konkola Copper Mines and DHL
Selected, managed, and oriented the logistics component of EPCM team assigned to the project to meet Konkola Copper Mine's financial and schedule goals.
Analysed financial data to track and achieve budget targets.
Led overall direction, coordination and evaluation of department functions.
Investigated issues affecting group operations, prepared reports and helped correct problems.
Tracked and reported on KPIs, investigating variances and developing solutions to address bottlenecks or constraints.
Handled negotiations with outside vendors and service agencies to meet group needs.
Translated senior management directives into actionable front-line policies and implemented changes with staff.
Oversaw equipment availability and maintenance to guarantee optimal operations.
Represented organisations at seminars, conferences and business events.
Developed organisational policies for administrative oversight and internal controls.
Maintained smooth-running business operations by delegating priorities to staff abilities.
Led and coached team leaders to meet performance targets and deliver operational excellence.
Strategically scheduled and managed 30+ staff members, maintaining high-performing business operations.
Established and communication daily priorities to guide team activities.
Worked constructively with sales team generating new business opportunities and supporting company growth.
Supervised daily operations, acting as point of contact for any queries or obstacles.
Analysed operations data to identify process gaps and successfully implement change.
Designed and implemented training to further develop staff based on business goals.
Created classification systems to manage archives.
Oversaw facility maintenance and allocated needed resources to meet standards.
Managed and motivated high-performing teams for successful KPI attainment.
Streamlined processes to improve and optimise office operations.
Cultivated continuous improvement environment, routinely identifying and addressing training needs to drive staff development.
Organised financial and operational data to help with yearly budgeting and planning.
Coordinated hiring, recruitment and training strategies to build successful administrative team.
Analysed and resolved complex resource management issues for optimised scheduling.
Noted employee absences and grievances, and improved team development and performance with right training.
Led and managed administrative staff to maintain smooth daily operations.
Monitored and reviewed operational performance, aiding improved business strategy to maximise productivity.
Reduced costs and improved operations by analysing processes and customer feedback.
Established clear budgets and cost controls strategies to meet objectives.
Planned revenue generation strategies designed for growth.
Aided senior leadership by recommending corrective actions and improvements to company operations.
Created digital file classification system for company-wide use.
Drafted procedural statements and guidelines for company-wide use.
Developed, recommended and implemented strategies to improve employee work quality and speed.
Served as key corporate representative, liaising with various stakeholders in support of operational excellence.
Liaised with management to align daily operations with overarching priorities.
Monitored health and safety measures for guaranteed compliance.
Controlled resources by department or project and tracked use in DHL Tracking Software.
Minimised discrepancies by effectively training employees on best practices, policies and procedures.
Generated Key Performance Indicator reporting to drive better performance.
Leveraged strategic networking to create new business opportunities.
Replenished stock and processed deliveries to maximise product availability.
Delivered tailored assistance to customers with disabilities.
Delivered exceptional customer service by proactively listening to concerns and answering questions.
Managed teams by overseeing hiring, training and professional growth of employees.
Kept appropriate stock levels to match expected demand.
Supported team by demonstrating respect and willingness to help.
Analysed reporting to reconcile transactions, accounts and ledgers.
Improved efficiency and productivity by acquiring new skills.
Served customers to drive sales and deliver top-quality experiences.
Conducted testing to diagnose system faults.
Demonstrated respect, friendliness and willingness to help wherever needed.
Operated machinery to achieve targets while following regulations.
Oversaw logistics and operations to deliver process optimisations and efficiencies.
Increased customer satisfaction by resolving issues.
Oversaw daily operations to achieve high productivity levels.
Increased revenue by upselling and recommending products.
Delivered high-quality results within budget and timeframe targets.
Gateway Manager
DHL Express
Lusaka Airport, Zambia, Lusaka
01.2005 - 12.2005
Responsible for managing the gateway operations at Lusaka Airport.
Allocated resources strategically to achieve high ROI and minimise financial cost.
Coordinated hiring, recruitment and training strategies to build successful administrative team.
Acted as point of contact for high-level queries and represented team at senior leadership meetings.
Located, verified and distribution information through knowledge management practices.
Maintained smooth-running business operations by delegating priorities to staff abilities.
Introduced new opportunities for team building and communication, resulting in better team performance.
Controlled resources by department or project and tracked use in DHL Software.
Helped to reduce staff turnover rates by driving improvements in team culture, transparency and cohesion.
Addressed customer issues with compassion and professionalism, ensuring swift, successful resolution.
Oversaw facility maintenance and allocated needed resources to meet standards.
Identified project blockers and acted as driver to overcome obstacles and achieve deadlines.
Created digital file classification system for company-wide use.
Established clear budgets and cost controls strategies to meet objectives.
Drafted procedural statements and guidelines for company-wide use.
Planned revenue generation strategies designed for growth.
Conducted audits and risk assessments to achieve regulatory compliance.
Handled negotiations with outside vendors and service agencies to meet group needs.
Applied expertise in team leadership to address productivity and performance issues, motivating staff to achieve KPIs.
Designed long-term business strategy to guide leadership decision-making.
Analysed and resolved complex resource management issues for optimised scheduling.
Designed and implemented training to further develop staff based on business goals.
Assessed knowledge and skills gaps, creating opportunities to fuel improvement.
Managed staffing schedules for high numbers of employees, delivering operational efficiency whilst remaining under budget.
Developed strong teams by skilfully recruiting, orienting and training loyal, hard-working employees.
Resolved conflicts by acting as mediator and rule enforcer as appropriate.
Upskilled staff through targeted training opportunities, enhancing team capabilities.
Created classification systems to manage archives.
Represented organisations at seminars, conferences and business events.
Streamlined processes to improve and optimise office operations.
Outlined annual and quarterly priorities to guide departmental growth.
Led and managed administrative staff to maintain smooth daily operations.
Monitored health and safety measures for guaranteed compliance.
Organised financial and operational data to help with yearly budgeting and planning.
Delivered KPI targets and improvements on consistent basis through excellent leadership.
Translated senior management directives into actionable front-line policies and implemented changes with staff.
Developed organisational policies for administrative oversight and internal controls.
Supported team's transition to more flexible working environment for better employee satisfaction.
Displayed energy and enthusiasm in fast-paced environment.
Improved efficiency and productivity by acquiring new skills.
Demonstrated respect, friendliness and willingness to help wherever needed.
Cleaned work areas and equipment to maintain faultless hygiene standards.
Received and processed stock using inventory management system.
Handled high volume calls to address customer inquiries and concerns.
Engaged with stakeholders to build relationships and brand awareness.
Applied critical thinking to analyse problems, evaluate solutions and select best decisions.
Created and maintained displays and signs.
Monitored and updated stock levels and inventory databases.
Replenished stock and processed deliveries to maximise product availability.
Conducted research and gathered information from multiple sources to present clear results.
Conducted testing to diagnose system faults.
Forecasted sales trends to plan team resourcing.
Conducted intensive safety audits and investigated reported issues, accidents and near-misses.
Managed on-site evaluations, internal audits and customer surveys.
Wrote reports outlining project progress and results.
Developed plans and strategies to promote continuous improvement.
Leveraged strategic networking to create new business opportunities.
Completed duties to deliver on targets with accuracy and efficiency.
Forwarding Supervisor
DHL-Danzas Air & Ocean
Kitwe, Zambia, Copperbelt
12.2003 - 12.2004
Supervision of forwarding operations in Kitwe.
Prepared bills of lading, invoices and shipping documents for shipments.
Negotiated multi-stage transport services for international shipments.
Reduced costs by negotiating contracts, transportation and handling charges.
Planned most appropriate shipment routes with regard to cost, transit time and security.
Traced delayed or lost shipments to establish next course of action.
Tracked shipments using multiple software systems and kept clients informed on progress.
Maintained excellent customer relationships by organising payments or transactions on behalf of clients, such as freight charges.
Classified goods by type of item and fee or tariff groups using correct system.
Kept up-to-date on the latest import and export regulations to enforce compliance.
Liaised with customers, shipping lines and port authorities to resolve delays or delivery errors.
Followed correct customs clearance procedures for exporting and importing goods.
Maintained excellent supplier relationships to obtain favourable pricing and timelines.
Used trained animals to check shipments and identify substances hidden inside other items or vehicle compartments.
Tracked shipping trends to identify consistent problems with customs, carriers or specific types of cargo.
Organized licences to move [Type] goods into or out of Zambia and SADC territory.
Adhered to destination-specific documentation requirements.
Compared carrier terms and fees to determine most cost-effective service.
Arranged insurance for high-value items and submitted supporting documentation for reference.
Oversaw daily logistics operations to enforce best practices.
Tracked freight movements using software and satellite technology to trace delays.
Fielded logistics requests worldwide and learned new country requirements in various languages to avoid errors.
Processed all export requests from client or line manager.
Helped clients navigate complex international shipping systems, comply with regulations and avoid shipping delays.
Assisted with pricing, quotations and negotiations of freight movements.
Verified cargo contents against transport documentation.
Interviewed transport professional to gain insight into shipment histories.
Monitored door-to-door shipments to confirm timely and accurate delivery.
Improved client satisfaction by regularly reporting progress of goods, delays or changes in delivery.
Decreased expenditures, planning and calculating efficient, cost-effective routes.
Identified illegal substances, collected evidence and impounded shipments.
Processed customs declarations through Danzas software in accordance with instructions and compliance.
Stayed current on rules for multiple shipping locations to expertly coordinate required paperwork.
Maintained shipping records and accounting files covering clients shipping to and from over several destinations.
Coordinated and resolved shipping details in English
Established export strategies and standardised procedures for common shipments.
Arranged and verified insurance for products, setting up correct values and types.
Supported customer satisfaction, offering timely updates on shipping details and timelines.
Partnered with customs professionals, clients and transport teams to deliver shipments on-time for minimum cost.
Fostered positive relationships with clients, carriers and customers officials to swiftly resolve problems.
Designed digital and print materials to engage audiences.
Leveraged strategic networking to create new business opportunities.
Replenished stock and processed deliveries to maximise product availability.
Monitored and updated stock levels and inventory databases.
Successfully delivered on tasks within tight deadlines.
Received and processed stock using inventory management system.
Forwarding Supervisor
U T I (ZAMBIA) LTD
Kitwe, Zambia
12.2000 - 12.2003
Supervision of forwarding operations in Kitwe.
Operations Supervisor
Hercules Equipment Hire Ltd
Kitwe, Zambia
01.1999 - 12.2000
Supervision of operations at Hercules Equipment Hire Ltd in Kitwe.
Stores Accounts Assistant
ZCCM Ltd Power Division
Kitwe, Zambia
01.1997 - 12.1998
Assisting with stores accounts at ZCCM Ltd Power Division in Kitwe.
Accounts Clerk
ZCCM Ltd Operations Centre
Kitwe, Zambia
12.1995 - 10.1996
Assisting with accounts at ZCCM Ltd Operations Centre in Kitwe.
Education
Masters of Science in Operations & Supply Chain Management- Specialization Procurement & Sourcing -
University of Liverpool
Liverpool, United Kingdom
01/2011 - 12/2013
Safety Management Training (SAMTRAC) Certification - undefined
Introduction to Safety Management Training (SAMTRAC) Hazard Identification & Risk Assessment - undefined
Diploma in Operations Management - undefined
Diploma in Project Management - undefined
Diploma in Business Management & Entrepreneurship - undefined
Diploma in Business Intelligence and Knowledge Management Systems - undefined
Integrated Transport and Logistics Course - undefined
ABMA (UK) Diploma in Clearing and Forwarding Management - undefined
Executive Assistant to Chief Executive Officer, Vice President Corporate and Chief Risk Officer at Toyota Finance Australia LimitedExecutive Assistant to Chief Executive Officer, Vice President Corporate and Chief Risk Officer at Toyota Finance Australia Limited