Micheal Lungu
Lusaka,Lusaka Province
Summary
A highly skilled professional with expertise in CRM, negotiation, and time management. Demonstrates exceptional listening skills, adaptability, and flexibility to ensure high customer satisfaction delivery. Known for innovative approaches and a strong commitment to achieving core competencies.
Overview
3
3
years of professional experience
11
11
years of post-secondary education
Work history
Customer support representative
TT BUSINESS HUB
Lusaka, Zambia
03.2023 - Current
- Achieved excellent service with good listening skills and empathy.
- Collaborated with different teams for smooth operations.
- Maintained accurate records of customer interactions to ensure continuity in service delivery.
- Provided product information to enhance customers' understanding of the products.
Sales assistant
BOOK WORLD
Ndola, Copperbelt
12.2022 - 02.2023
- Handled high-pressure situations calmly, keeping store operation seamless during peak hours.
- Learnt about new products quickly, providing comprehensive guidance to customers.
- Offered personalised shopping advice to enhance customer experiences.
- Fostered a welcoming store environment by maintaining clean and well-organised displays.
Education
bachelor degree - purchasing and supply management
Univesity of Lusaka
Lusaka,Zambia 07.2019 - 12.2025
School certificate -
St pauls secondary school
Kabwe, Central Province 01.2015 - 12.2019
Skills
CORE COMPETENCIES
CRM
NEGOTIATION
TIME MANAGEMENT
HIGH CUSTOMER SATISFACTION DELIVERY
LISTENING SKILLS
ADAPTABILITY AND FLEXIBILITY
INNOVATIVE
Languages
English
Advanced
Affiliations
- TECHNOLOGY AND DIGITAL SKILLS
- NETWORKING
- COMMUNITY SERVICE AND YOUTH ENGAGEMENT
- CHESS GAMES
Timeline
Customer support representative
TT BUSINESS HUB
03.2023 - Current
Sales assistant
BOOK WORLD
12.2022 - 02.2023
bachelor degree - purchasing and supply management
Univesity of Lusaka
07.2019 - 12.2025
School certificate -
St pauls secondary school
01.2015 - 12.2019