Micheal Lungu
Lusaka,Lusaka Province
Summary
A highly skilled professional with expertise in CRM, negotiation, and time management. Demonstrates exceptional listening skills, adaptability, and flexibility to ensure high customer satisfaction delivery. Known for innovative approaches and a strong commitment to achieving core competencies.
Overview
3
3
years of professional experience
11
11
years of post-secondary education
Work history
Customer support representative
TT BUSINESS HUB
Lusaka, Zambia
2023.03 - Current
- Achieved excellent service with good listening skills and empathy.
- Collaborated with different teams for smooth operations.
- Maintained accurate records of customer interactions to ensure continuity in service delivery.
- Provided product information to enhance customers' understanding of the products.
Sales assistant
BOOK WORLD
Ndola, Copperbelt
2022.12 - 2023.02
- Handled high-pressure situations calmly, keeping store operation seamless during peak hours.
- Learnt about new products quickly, providing comprehensive guidance to customers.
- Offered personalised shopping advice to enhance customer experiences.
- Fostered a welcoming store environment by maintaining clean and well-organised displays.
Education
bachelor degree - purchasing and supply management
Univesity of Lusaka
Lusaka,Zambia 2019.07 - 2025.12
School certificate -
St pauls secondary school
Kabwe, Central Province 2015.01 - 2019.12
Skills
CORE COMPETENCIES
CRM
NEGOTIATION
TIME MANAGEMENT
HIGH CUSTOMER SATISFACTION DELIVERY
LISTENING SKILLS
ADAPTABILITY AND FLEXIBILITY
INNOVATIVE
Languages
English
Advanced
Affiliations
- TECHNOLOGY AND DIGITAL SKILLS
- NETWORKING
- COMMUNITY SERVICE AND YOUTH ENGAGEMENT
- CHESS GAMES
Timeline
Customer support representative
TT BUSINESS HUB
2023.03 - Current
Sales assistant
BOOK WORLD
2022.12 - 2023.02
bachelor degree - purchasing and supply management
Univesity of Lusaka
2019.07 - 2025.12
School certificate -
St pauls secondary school
2015.01 - 2019.12