Michelo Mulenga
Lusaka
Summary
I am self-disciplined, innovative and goal-oriented individual who is zealous to work under the most demanding circumstances, I easily adapt and I'm able to learn really quickly.
Tech-savvy professional boasts experience reviewing features to locate problems with common functions. Conducts comprehensive independent analyses to identify hidden issues. Specializes in test software. Brings several years of related experience. Collaborates cross-functionally to support production of high-quality software & Management packages.
Overview
8
8
years of professional experience
4
4
years of post-secondary education
Work History
Product Testing Analyst
Airtel
Lusaka
09.2025 - Current
- Conducting Airtel Money upgrades testing to ensure compliance with quality standards.
- Collaborating with cross-functional teams to troubleshoot Airtel Money issues.
- Analyzing test results to identify potential improvements in the systems functionality.
- Analyzing test results and reported findings to engineering teams.
- Conducted thorough testing of software applications for quality assurance.
- Any other duties assigned.
Customer Service Officer
Prudential Life Assurance
Lusaka, Lusaka
03.2025 - 09.2025
- Making a total of 140 calls per day to clients
- Encouraging clients in arrears to make payments
- Encouraging clients with upcoming premiums to make payments early
- Submitting daily and weekly reports on the daily calls
- Sending emails to clients and escalating to superiors where necessary
- Any other duties assigned
Loan Consultant
CHAMIZ Micro-Lending
Lusaka, Lusaka
09.2023 - 08.2025
- Design of the loan management system
- Identification, Marketing & signing up clients
- Loan processing and Disbursement
- Maintaining and continual development of the loan system
- Reminding clients whose loans are due
- Following up clients whose loans are in arrears
- Any other duties assigned
Customer Relationship Officer
Vision Fund Zambia
04.2022 - 06.2023
- Marketing and Selling company products and services
- Bank statement analysis
- File build up for new and existing clients
- Loan Disbursements
- Client follows up and collecting loans that are due and in arrears
- Maintaining client relationships
- Any other duties assigned
Internship
Ministry of Commerce, Trade and Industry
11.2017 - 03.2019
- Planning, budgeting and facilitating meetings and workshops
- Conducting Research and analyzing data on any topic assigned
- Analyzing and summarising Line Ministries' policy proposals and presenting them to senior management
- Assisting in writing speeches regarding current economic issues
- Any other duties as assigned
Education
MBA - Finance
The University of Zambia
Lusaka , Zambia 11.2021 - 12.2025
B.A - Development Studies
The University of Zambia
Lusaka , Zambia 11.2013 - 01/2017
GCSE Certificate -
Kafue Boys Secondary School
Kafue, Zambia 01.2009 - 01/2011
Skills
- Business acumen
- Computer skills
- HTML
- Python
- Excel
- Numeracy Skills
- Time management Skills
Hobbies and Interests
- Reading
- Football
- Movies
- Travelling
- Listening to music
- Keen interests in following development issues in Science, Politics, economics and the Stock market
References
- Ms. Tiwonge N. Kasongo, Deputy Manager, Prudential Life Assurance, tiwonge@prudential.co.zm
- Ms. Leah Lupiya, Branch Manager, Vision Fund Zambia, +260 960911919, leah.lupiya@wvi.org
- Mr. MIKE CHIVUMO, Senior Planner, Ministry of Commerce, Trade and Industry, +260 977721379, mike.chivumo@gmail.com
Profile - Statement
I am self-disciplined, innovative and goal-oriented individual who is zealous to work under the most demanding circumstances, I easily adapt and I'm able to learn really quickly.
Languages
English
Proficient
C2
Tonga
Intermediate
B1
Bemba
Beginner
A1
Timeline
Product Testing Analyst
Airtel
09.2025 - Current
Customer Service Officer
Prudential Life Assurance
03.2025 - 09.2025
Loan Consultant
CHAMIZ Micro-Lending
09.2023 - 08.2025
Customer Relationship Officer
Vision Fund Zambia
04.2022 - 06.2023
MBA - Finance
The University of Zambia
11.2021 - 12.2025
Internship
Ministry of Commerce, Trade and Industry
11.2017 - 03.2019
B.A - Development Studies
The University of Zambia
11.2013 - 01/2017
GCSE Certificate -
Kafue Boys Secondary School
01.2009 - 01/2011