MILIKA SENZANI
LUSAKA
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
18
18
years of professional experience
Work History
SALES AND MARKETING PERSONNEL
TECHSERVE TECHNOLOGY SERVICES LIMITED
01.2022 - Current
- Responsible for sales management, product & service delivery.
- customer account management and sales promotions.
- PR & MEDIA -Responsible for media strategy.
- Public customer relations, marketing, advertising, events planning and management
MARKETING & SALES EXECUTIVE MANAGER
NHEF (NATIONAL HOUSING EMPOWERMENT FUND)
09.2020 - 01.2022
- Implementing marketing plans for company products.
- Working with the sales team to develop targeted sales strategies.
- Attending to client queries about product specifications,
- Schedules appointments and meetings as necessary, persists in sales even in the face of failure,
- Setting up meetings with potential clients and listening to their wishes and concerns, writing monthly reports on the performance and revenue of sales team.
TV PRESENTER
AT DIAMOND TV ZAMBIA / ZAMBIA NEWS AND INFORMATION SERVICE (ZANIS)
11.2017 - 01.2020
- Script writing.
- Hosting interviews on set.
- Assisting companies in promoting their products and product placement, marketing for different brands.
- Coming up with content for each set.
CUSTOMER SERVICE PERSONNEL
AIRTEL ZAMBIA LIMITED
03.2012 - 09.2017
- Answer telephone calls according to Airtel standards,
- Resolve all customer queries first time resolution.
- Understand the impact of attitude in handling calls professionally,
- Ensure all unresolved faults, queries, and complaints are passed onto the level of support.
- Keep customers up to date on regular intervals regarding outstanding requests and new products introduced on the system.
- Educate clients about products and services
BANK TELLER
NATIONAL SERVINGS AND CREDIT BANK PLC
01.2007 - 06.2011
- Face to face contact with clients,
- Handling payments both by cheque and cash.
- Opening and closing of accounts,
- Process customer deposits, cash and cheques,
- Process loan payments, balancing the cash drawers,
- Accountable for ensuring that every transaction is completed accurately, assist with the daily operations of the bank.
Education
Cabin Crew - Aviation Management And Operations
ZAMBIA AIR SERVICES TRAINING INSTITUTE (ZASTI)
Lusaka 11.2012
Ground Handling - Aviation Management And Operations
ZAMBIA AIR SERVICES TRAINING INSTITUTE (ZASTI)
05.2013
Flight Operations Management - Aviation Management And Operations
ZAMBIA AIR SERVICES TRAINING INSTITUTE
Lusaka11.2013
Primary School -
Lusaka Girls Primary School
01.1999
High School - High School Administration
First Rate International School
12.2005
Skills
- Customer Service Management
- Office Supervision
- Sales Promotions
- Branding
- Strategic Marketing
- Marketing Plans
- Public and Media Relations
- Customer Acquisition
- PeopleSoft
Surname
IMASIKU
Sex
FEMALE
Maritalstatus
SINGLE
Nrcnumber
933675/11/1
Postaladdress
C/O DUNCAN BIBLE COLLEGE, LUSAKA, 34911
Residentialaddress
PLOT 13721 HILLVIEW PARK, LUSAKA
Attributes
- Determined
- Result oriented
- Team player
- Leader
- Ability to present multiple product lines
Personal Information
- Date of Birth: 11/21/89
- Nationality: ZAMBIAN
References
- Violet Nkole Tembo, Call centre Manager, AIRTEL ZAMBIA, 0978-980137
- Domingo cheelo, Team Leader Dealer Desk, Tech Mahindra Zambia, 0978-980426
- Amos mwanza, Finance department, National Savings Bank, 0977-571499
- Costa Mwansa, DIAMOND TV ZAMBIA, +260969821506
- Mr Kapembele Ngulube, NHEF, +260966258059
Hobbies and Interests
- Reading motivational books
- Cooking
- Listening to music
Timeline
SALES AND MARKETING PERSONNEL
TECHSERVE TECHNOLOGY SERVICES LIMITED
01.2022 - Current
MARKETING & SALES EXECUTIVE MANAGER
NHEF (NATIONAL HOUSING EMPOWERMENT FUND)
09.2020 - 01.2022
TV PRESENTER
AT DIAMOND TV ZAMBIA / ZAMBIA NEWS AND INFORMATION SERVICE (ZANIS)
11.2017 - 01.2020
CUSTOMER SERVICE PERSONNEL
AIRTEL ZAMBIA LIMITED
03.2012 - 09.2017
BANK TELLER
NATIONAL SERVINGS AND CREDIT BANK PLC
01.2007 - 06.2011
Cabin Crew - Aviation Management And Operations
ZAMBIA AIR SERVICES TRAINING INSTITUTE (ZASTI)
Ground Handling - Aviation Management And Operations
ZAMBIA AIR SERVICES TRAINING INSTITUTE (ZASTI)
Flight Operations Management - Aviation Management And Operations
ZAMBIA AIR SERVICES TRAINING INSTITUTE
Primary School -
Lusaka Girls Primary School
High School - High School Administration
First Rate International School