Milimo C. Milambo
Lusaka
Summary
A highly accomplished professional with extensive experience spanning over a decade across Information Technology, Supply Chain Management, Sales, Marketing, and Customer Success. I possess a proven track record of leadership, technical expertise, and strategic planning in diverse industries, including retail, telecommunications, aviation, and mining.
With a robust background in IT systems administration, software development, and customer success, I have successfully implemented process improvements, managed cross-functional teams, and delivered innovative solutions that drive organizational success. My strong business acumen, combined with expertise in supply chain and sales coordination, enables me to develop and execute strategies that align with business objectives and foster growth.
Having worked in roles such as Country Sales Coordinator, IT Technical Support Manager, and General Manager, I excel in building relationships with stakeholders, managing resources efficiently, and delivering results under pressure. My global exposure, advanced technical skills, and customer-focused mindset position me as a versatile and results-driven professional committed to exceeding expectations and contributing to organizational excellence.
I am passionate about leveraging my knowledge and skills to create value for my employers and stakeholders while embracing opportunities for continuous learning and growth.
Overview
17
17
years of professional experience
Work History
Country Sales Coordinator
Air Promotion Group (APG Inc)
01.2024 - Current
- Crafting and implementing effective sales strategies to promote APG's airline clients, aiming to boost ticket sales and market share.
- Serving as the primary liaison between APG's airline clients and local travel agencies, tour operators, and corporate customers, ensuring strong and productive partnerships.
- Conducting thorough market research to identify emerging trends, customer preferences, and competitive dynamics, thereby informing strategic decisions.
- Designing and executing targeted marketing campaigns to enhance brand visibility and stimulate demand for airline services.
- Tracking sales performance against established targets and generating detailed reports for both internal stakeholders and airline clients.
- Providing training sessions and ongoing support to travel agents and other partners to ensure they are well-versed in the products and services offered by APG's airline clients.
- Organizing and participating in industry events, trade shows, and promotional activities to showcase APG's offerings and expand the client base.
- Ensuring all sales activities adhere to company policies and industry regulations, and maintaining accurate records of sales operations.
Customer Success Specialist /Computer Programmer
Voyagers Group
10.2023 - Current
- Implement process improvements that resulted in increased efficiency within the Customer Success team.
- Increase customer satisfaction by addressing concerns and providing tailored solutions for their needs.
- Analyze usage data to identify trends, anticipate challenges, and proactively address potential issues before they escalated.
- Enhance team collaboration, sharing best practices and working together to resolve complex issues.
- Guiding new corporate clients through the onboarding process, providing comprehensive training on the company's offerings to ensure effective utilization.
- Developing and maintaining robust relationships with clients, acting as the primary point of contact to address inquiries and concerns promptly.
- Tracking and analyzing clients' usage of services to identify opportunities for improvement and ensure alignment with their business objectives.
- Collecting client feedback and collaborating with internal teams to drive continuous service enhancements.
- Assisting in contract renewals and identifying opportunities to introduce additional services that align with clients' needs.
- Writing, testing, and maintaining code for various applications to ensure they meet user requirements and function efficiently.
- Collaborating with stakeholders to understand system requirements and designing solutions that integrate seamlessly with existing systems.
- Identifying and resolving software defects to maintain optimal system performance.
- Creating detailed documentation for software applications to facilitate future maintenance and updates.
- Staying updated with emerging technologies and programming practices to implement innovative solutions.
Site Manager - Mining Department
NICHO Cargo Services
05.2022 - 09.2023
- Oversee all exploration activities, ensuring adherence to safety protocols and environmental standards.
- Develop and implement exploration plans to achieve project objectives.
- Manage recruitment, training, and development of exploration team personnel.
- Ensure compliance with company policies and maintain a cohesive team environment.
- Organize and manage the procurement and allocation of exploration equipment and resources.
- Ensure accurate planning to support uninterrupted exploration operations.
- Prepare and manage budgets for exploration activities.
- Monitor and control expenditures to ensure cost-effective operations.
- Liaise with geologists, clients, local authorities, and other stakeholders to ensure smooth operations.
- Address and resolve operational concerns promptly.
- Ensure exploration activities comply with local regulations and company policies.
- Prepare detailed reports and documentation on exploration findings for senior management.
- Implement and enforce HSE policies to ensure safe working conditions during exploration.
- Conduct regular site inspections to maintain compliance with safety and environmental guidelines.
- Identify and address operational challenges during exploration.
- Assess and mitigate risks to ensure smooth project execution.
IT Technical Support Manager
Sabi Minerals LTD
03.2019 - 04.2022
- Tracked KPIs and created continuous improvement plans.
- Mentored junior support staff, fostering a culture of collaboration and learning within the team.
- Implemented effective performance metrics, driving continuous improvement in the support team''s performance.
- Fostered an environment of continuous improvement through active solicitation of feedback from both customers and internal staff members.
- Led regular meetings with key stakeholders to discuss ongoing initiatives, challenges, and successes in the support department.
- Supported new product launches through seamless integration of new technologies into existing support frameworks.
- Developed comprehensive training programs to continuously upskill the technical support team.
- Analyzed support trends to identify opportunities for product enhancements or additional training resources.
- Established a robust knowledge base, reducing resolution time and increasing first-call resolution rates.
- Coordinated secure system access of users to various department systems and platforms.
General Manager
Kainaat Investments LTD
01.2018 - 02.2019
- Ensure smooth operations in all departments of the organisation
- Provide daily, weekly and monthly operations, stock, financial, HR and sales reports to the Managing Director
- Ensure organizational targets are met
Marketing and Sales Manager
Zayaan Investments LTD
01.2016 - 12.2016
- Provide daily, weekly and monthly operations and sales reports to the Managing Director
- Supply Chain Management
- The achievement of sales targets and quality standards
- Motivation and training of team members
Assistant General Manager
Roberts Fish & Veg Supermarket
06.2013 - 11.2015
- Provide daily, weekly and monthly operations, stock and financial reports to the General Manager / Managing Director
- Manage Stock/ Financial Control including Organisational Budget
- Manage Company resources including Human resources /Conduct employee appraisals
- Supply Chain Management
- The achievement of sales targets and quality standards on the sales floor
- Shrinkage and cost control
- Day-to-day store administration and management
- Motivation and training of team members
- Record daily bank account movement on bank summaries
- Review of monthly bank reconciliations
- Perform daily reconciliation of all Transactions
- File away all the business documents & save electronic documents
- Perform daily backups of all Electronic Documents
Device Engineer
Garona Communications (Z)
03.2011 - 07.2012
- Ensure Electronic Voucher Distribution (E.V.D) terminals within region of operation are maintained to good working conditions and repairs are made on failed ones
- Develop software/ Firmware updates for EVD Terminals
- Produce weekly reports to the Country's I.T Manager
Assistant IT Administrator
AUCHIM (Z) Ltd
01.2008 - 06.2010
- Company Overview: Lloyd's Agents in Zambia
- Computer Installation/ maintenance - Responsible for the installation, maintenance and repair of computer systems and other peripheral devices (I/O Devices) (Hardware)
- Network Installation/ maintenance - Create and repair viable network alternatives, installation; and maintenance within acceptable organisational time/ budget (Network)
- Software Installation/ maintenance - Responsible for the installation, maintenance and upgrade of Systems software (OS) and Applications Software (Anti-Viruses and other user applications)
- Coordinated workshops that involved employee training during the changeover period from a manual to a computerised system
- Manage and budget programme activities as outlined in the vision and goals of the department with respect to the organisation
- Scrutinize, justify and control budgets and provide quarterly reports to the principal consultant
- Lloyd's Agents in Zambia
Education
Interline E-Ticketing
APG Ghana
Accra - Ghana02-2024
Associate of Arts - Airline Service Distribution
APG Academy
Paris - France12-2023
General Service And Sales Agent
APG Kenya
Nairobi - Kenya09-2023
Bachelor of Science - Computer Science
Zambia Centre For Accountancy Studies (ZCAS)
Lusaka - Zambia06-2018
Certificate in Customer Service -
Roberts Fish & Veg Supermarket LTD
Lusaka - Zambia01.2014
Advanced Diploma IMIS -
Institute For The Management of Information System
United Kingdom01.2010
Diploma IMIS -
Institute For The Management of Information System
United Kingdom01.2009
Certificate in Computer Studies -
Evelyn Hone College
Lusaka - Zambia01.2007
GCE 'O' Levels -
Kafue Boys Secondary School
Lusaka - Zambia01.2005
Junior Secondary Certificate -
Kafue Boys Secondary School
Lusaka - Zambia01.2002
Grade Seven Certificate -
Tina Trust Primary School
Lusaka - Zambia01.2000
Skills
- Technical Expertise: Computer architecture, programming, algorithms, artificial intelligence, machine learning, information security, and database development
- Business Acumen: Strategic IT-business alignment, project management, marketing strategy, and deployment of digital B2B platforms
- Airline and Travel Industry: Proficiency in BSP coordination, GDS, NDC, interline e-ticketing, and tools like BSPlink and IET; experience with yield management, air cargo basics, and APG commercial products
- Analytical and Decision-Making: Advanced mathematics, statistics, and data-driven problem-solving for operational challenges
- Interpersonal and Communication: Strong stakeholder engagement, cross-cultural competence, and customer relationship management
- Global Perspective: Understanding of international market dynamics and experience
Accomplishments
2005: Represented Kafue District at a Provincial Science Fair
Selected to represent Kafue District at a provincial science exhibition organized by the Junior Engineers, Technicians, and Scientists (JETS) of Zambia. This honor followed a rigorous selection process involving inter-school fairs held in 2005. The event focused on raising awareness about reducing environmental pollution (air and water) through innovative use of chemicals, conservation practices, and recycling as a sustainable alternative. It also emphasized the importance of minimizing pollution and advancing eco-friendly technologies in a rapidly developing world. I won 2nd Prize
Chosen to represent Lusaka Province at the National Science Fair hosted by JETS of Zambia. This selection came after excelling in the inter-school competition held in 2003. The exhibition aimed to promote energy conservation through the development of a simple cooling device—a refrigerator utilizing spirit as a cooling agent. This initiative highlighted the potential for innovative, low-energy solutions to address everyday challenges. I won 2nd Prize
Associationmembership
- Currently an AIMIS/ LIMIS member of IMIS UK
- LLOYDS' of London
Languages
Tonga, English
Native language
Personal Information
- Place of Birth: Lusaka
- Number of Children: 4
- Date of Birth: 08/27/87
- Gender: Male
- Nationality: Zambian
- NRC #: 274848/17/1
- Marital Status: Married
Hobbies and Interests
I am passionate about staying well-informed on current affairs, exploring new destinations through travel, swimming, playing badminton, and enjoying the strategic challenge of pool. Additionally, I find great fulfillment in marathon running, which reflects my commitment to physical fitness and endurance.
References
- Mrs I. Blerry, Audit & Event Manager, Air Promotion Group (APG Inc) +336 42943779
- Mr. T. Sinyinda, Personnel Manager, Voyagers Group, +260 971627789
- Mr. S. Hamukombo, General Manager, NOCHO holdings, +260 977657668
- Mr. H. Shamalime, Director, Sabi Minerals LTD, +260 979103647
- Mr. P. Naviid, Personnel Manager, Kainaat Investments LTD (OCEAN ICE), +260 973135733
- Mr. Abid Patel, Personnel Manager, Zayaan Investments LTD (CHICCO), +260 971518948
- Mr. M. Mwami, General Manager, Roberts Fish & Veg Supermarket, P. O. Box 34650, robertsfish.veg@zamnet.zm, +260 979 480507
- Mr. C. Mwanamwalye, Personnel Manager, Garona Communications (Z), PETRODA HOUSE, POST.NET 404, Arcades E10, Lusaka, +260 977 679497, www.garonacommunications.com
- Mr. O. Chikumi, Human Resource and Administration Manager, Auchim (Z) Ltd - Lloyds of London, auchim@zamtel.zm, 260-211-228110, 260-977-563648
- Mr. B. Chifwalo, Course Director (IMIS), National Institute of Public Administration (NIPA), P. O. Box 31990
- Pastor Enoch Kitwa, Church Pastor, Lift Jesus Ministries, +260-972059971
Timeline
Country Sales Coordinator
Air Promotion Group (APG Inc)
01.2024 - Current
Customer Success Specialist /Computer Programmer
Voyagers Group
10.2023 - Current
Site Manager - Mining Department
NICHO Cargo Services
05.2022 - 09.2023
IT Technical Support Manager
Sabi Minerals LTD
03.2019 - 04.2022
General Manager
Kainaat Investments LTD
01.2018 - 02.2019
Marketing and Sales Manager
Zayaan Investments LTD
01.2016 - 12.2016
Assistant General Manager
Roberts Fish & Veg Supermarket
06.2013 - 11.2015
Device Engineer
Garona Communications (Z)
03.2011 - 07.2012
Assistant IT Administrator
AUCHIM (Z) Ltd
01.2008 - 06.2010
Interline E-Ticketing
APG Ghana
Associate of Arts - Airline Service Distribution
APG Academy
General Service And Sales Agent
APG Kenya
Bachelor of Science - Computer Science
Zambia Centre For Accountancy Studies (ZCAS)
Certificate in Customer Service -
Roberts Fish & Veg Supermarket LTD
Advanced Diploma IMIS -
Institute For The Management of Information System
Diploma IMIS -
Institute For The Management of Information System
Certificate in Computer Studies -
Evelyn Hone College
GCE 'O' Levels -
Kafue Boys Secondary School
Junior Secondary Certificate -
Kafue Boys Secondary School
Grade Seven Certificate -
Tina Trust Primary School
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