Spreadshit
MILNER NYAMBE
Lusaka
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Achievements include expanding customer base and bringing in new sales revenue. Excellent customer service, research and conflict resolution skills. Flexible schedule and willingness to travel.
Diligent and forward-thinking professional with organized and competitive nature focused on always growing customer base and increasing revenue numbers. Persuasive communication style, strategic planning strength and top conflict resolution strengths.
Overview
14
14
years of professional experience
3
3
years of post-secondary education
2
2
Certifications
Work History
Compliance and Membership Officer
Zambia Institute of Purchasing and Supply (ZIPS)
4 2022 - Current
- Effectively resolved membership inquiries by providing prompt assistance and accurate information through email, phone calls, and in-person meetings.
- Established strong relationships with key stakeholders by attending industry events as a representative of the organization.
- Collaborated with various departments to develop member-centric programs and events that fostered networking and professional development opportunities.
- Developed comprehensive membership reports for management to analyze trends, opportunities, and areas for improvement.
- Maintained up-to-date records of all membership data using CRM software systems, facilitating efficient reporting processes for internal use or external audits if required.
- Increased membership retention by implementing personalized outreach strategies and follow-up initiatives.
- Assisted in the planning and execution of annual conferences, ensuring smooth operations while promoting membership benefits to attendees.
- Streamlined the member onboarding process, resulting in higher satisfaction rates and quicker integration into organizational activities.
- Used CRM software to record customer interactions and track general sales activities for review and follow-up.
- Assisted clients throughout sales process and provided after-sales support to assess satisfaction and resolve problems.
- Conferred with existing and potential customers to assess requirements and propose optimal solutions.
- Prospected new sales leads from directories, referrals and partners.
- Worked to develop network by identifying and pursuing new leads, attending industry events, and building rapport with clients.
- Monitored weekly sales to write reports for senior leadership and streamline operational processes.
- Drove new business by acquiring new clients and expanding new and existing relationships.
- Pursued existing and potential customers by phone, email and text message to generate leads and close sales.
- Promoted high level of customer satisfaction using strong relationship-building skills, consistent follow-up and prompt issue resolution.
Administrative Officer
Zambia Institute of Purchasing and Supply (ZIPS)
01.2018 - 04.2022
- Maintained accurate records, ensuring timely processing of invoices, payments, and financial reports.
- Negotiated contracts with vendors and suppliers for office supplies, equipment and services.
- Created, prepared, and delivered reports to various departments.
- Updated reports, managed accounts, and generated reports for company database.
- Improved communication within the organization through regular updates on policies, procedures, and key events.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
- Streamlined office processes by implementing efficient administrative systems and procedures.
- Provided exceptional support to the executive team by managing schedules, coordinating travel plans, and organizing meetings.
- Expedited decision-making processes by preparing detailed reports that presented relevant data in an easily digestible format.
- Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
- Cultivated strong professional relationships with external stakeholders such as clients, suppliers, partners, or regulatory bodies.
- Ensured compliance with industry regulations by maintaining up-to-date knowledge of requirements and monitoring adherence to guidelines.
- Reduced expenses by negotiating with vendors for cost-effective supply contracts and services.
- Performed wide-ranging administrative, financial and service-related functions.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Processed customer orders accurately and within agreed timeframes to meet service standards.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Planned and coordinated logistics and materials for board meetings, committee meetings, and staff events.
- Proofread and edited documents for accuracy and grammar.
- Drafted common document templates to reduce time spent creating documents from scratch.
- Streamlined office operations by effectively monitoring and addressing client correspondence and data communications.
- Served as corporate liaison for finance, IT, and marketing departments.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Managed department budgets and generated financial reports for management review.
- Scheduled office meetings and client appointments for staff teams.
- Prepared reports to assist business leaders with key decision making and strategic operational planning.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
Stores Clerk
Universal Mining & Chemical Industries Limited (UMCIL)
01.2011 - 01.2014
- Performed inventory control, such as counting, and stocking merchandise.
- Helped customers complete purchases, locate items, and join reward programs.
- Provided backroom support by organizing incoming shipments, tagging merchandise correctly, and restocking shelves as needed.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Assisted with inventory management to ensure accurate stock levels and reduced shrinkage through regular product counts and monitoring for theft.
- Coordinated with management to execute storewide sales events, ensuring a smooth process and successful outcomes.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
Education
BSc. Computer Science Candidate -
National Institute of Public Admiration (NIPA)
01.2023 - 04.2026
Competence Certificate: Computers & Internet Basics. - undefined
UMCIL Training Centre
Competence Certificate: Stores Management. - undefined
UMCIL Training Centre
Skills
Membership retention
Membership Recruitment
CRM proficiency
Financial Acumen
Teamwork and Collaboration
Customer Service
Problem-Solving
Time Management
Problem-solving abilities
Multitasking
Sales strategy
Excellent Communication
Customer Relations
Retention Strategies
Promotional planning
Network development
Product Promotions
Goal Setting
Revenue Generation
Pre-sales support
Lead Generation
Sales closing
Inventory Management
Product and Service Sales
Interpersonal Communication
Continuous Improvement
Written Communication
Reliability
Professionalism
Interpersonal Skills
Analytical Skills
Task Prioritization
Relationship Building
Analytical Thinking
Strategic Planning
Adaptability
Customer Needs Assessment
Problem-solving aptitude
Team building
After-sales support
Organizational Skills
Lead prospecting
Active Listening
Team Collaboration
Effective Communication
Adaptability and Flexibility
Time management abilities
Self Motivation
Product and service knowledge
Decision-Making
Certification
Certificate of Participation in Customer Service Management, Top Floor (Human Capital Solutions), 2019
ICT Skills
- Data entry and general office management
- Proficient in Microsoft Word, Excel, PowerPoint, Access, and Outlook etc
- Web Browser/ Search Engines: Goggle Chrome, Mozilla Firefox, Internet Explorer, Edge, Google, Yahoo, Email etc.
- Software Configuration: Operating Systems, Application software, Virtual Machine configurations and Software updates
- Network Configuration: Shared folders, Hot spots, Wi-Fi, LAN and Internet troubleshooting
- Graphic Design: Canva, Adobe Express and Publisher etc.
References
- National Institute of Public Administration (NIPA), Plot 4810, Dushanbe Road, Lusaka, Lusaka, Zambia, Mr. Friday C. Chazanga, +260 97 7519221, friday.chazanga@nipa.ac.zm
- Zambia Institute of Purchasing and Supply (ZIPS), Plot No.6764, Akanongo road, Olympia Park, Lusaka, Lusaka, Zambia, Mr. Isaac Nshimbi, +260 97 7719842, banshimbi@gmail.com
- Universal Mining & Chemical Industries Limited-Kafue Steel Plant, Plot No.3944 NCZ rd Kafue estates, Lusaka, Lusaka, Zambia, Mr Talha Patel, +260 978384223, talha@umcil.co.zm
Affiliations
Affiliate member of Information Communications Technology Association of Zambia (ICTAZ)
Software
Word
PowerPoint
Canva
Outlook
Adobe Express
Languages
Lozi
Native language
English
Proficient
C2
Nyanja
Advanced
C1
Timeline
BSc. Computer Science Candidate -
National Institute of Public Admiration (NIPA)
01.2023 - 04.2026
Administrative Officer
Zambia Institute of Purchasing and Supply (ZIPS)
01.2018 - 04.2022
Stores Clerk
Universal Mining & Chemical Industries Limited (UMCIL)
01.2011 - 01.2014
Compliance and Membership Officer
Zambia Institute of Purchasing and Supply (ZIPS)
4 2022 - Current
Competence Certificate: Computers & Internet Basics. - undefined
UMCIL Training Centre
Competence Certificate: Stores Management. - undefined
UMCIL Training Centre