Mirakhmadjon Mamajonov
Lusaka
Summary
Degree in business management with a focus on digital marketing, complemented by technical studies background. Extensive experience across education management, logistics, and sales, resulting in strong skills in strategy development and policy implementation. Currently at the helm of Callan Education and Development Center, focused on facilitating global opportunities through customized education abroad services. Client-centered approach ensures alignment with individual goals and aspirations.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Founder & CEO
Callan education & development center
Tashkent
10.2018 - 04.2026
- Provide inspired leadership company wide.
- Make high-level decisions about policy and strategy.
- Report to the board of directors and keep them informed.
- Developed and implemented operational policies and strategic plan to enhance organizational efficiency.
- Act as the primary spokesperson for the company.
- Develop the company's culture and overall company vision.
- Facilitated recruitment of new staff to strengthen team capabilities and align with company goals.
- Oversee the company's fiscal activity, including budgeting, reporting, and auditing.
- Work with senior stakeholders, chief financial officer, chief information officer, and other executives.
- Monitored adherence to laws and regulations by overseeing document filing processes.
- Work with the executive board to determine values and mission, and plan for short and long term goals.
- Identify and address problems and opportunities for the company.
- Built alliances and partnerships with organizations to expand outreach and collaborative opportunities.
- At Callan Education And Development Center, our mission is to empower people to study, live, work or travel abroad through our specialized 'Education Abroad Consulting Services.' Operating within the education administration sector, we focus on tailoring solutions to meet unique aspirations while breaking barriers to global opportunities. Our client-centered approach ensures that each individual receives guidance aligned with their personal goals.
Chief Executive Officer
Al-Akbar logistics
11.2022 - 05.2023
- Developed logistics strategies that improved operational smoothness and elevated customer satisfaction.
- Ensured high service quality standards, resulting in clean and undamaged parcel deliveries.
- Led team of 48 drivers in achieving timely and safe delivery of client parcels.
Regional Operations Manager
British Education
06.2018 - 10.2018
- Monitored customer order fulfillment, managing one third of company's overall business volume.
- Hire, train and retain individual customer service team members' performance objectives to satisfy client services model needs.
- Suggested corrective services to resolve customer complaints and address inquiries regarding service and delivery dates.
- Compiled and reviewed performance data to ensure alignment with company standards and goals.
- Guide team on process exceptions followed by completing change management to overall process.
- Review and develop processes to prevent losses and execute cost saving measures.
- Guide, generate reports, support and execute lodging program.
- Hire, train and counsel managers and front line operations resources.
- Ensured incorporation of requirements from HR, Compliance, Legal, and Risk into end-to-end flow.
- Review escalated files and guide on complex transactions by using strong mortgage background.
- Communicate on escalated loan level scenarios internally and externally.
- Synthesize with Risk Management to identify underwriting team's training opportunities.
CEO
Self employed
03.2017 - 10.2018
- Conducts strategic planning and sets the Strategic Objectives for the Company.
- Developed the Company's vision and mission statements, communicated them to all employees, and reviewed them regularly.
- Established appropriate goals and objectives for the Company, communicated them to employees, and monitored progress towards achieving them.
- Selects a Strategy Team, ensures the Team has the necessary resources, monitors the Team's progress, and presents its findings to the Board of Directors.
- Reviews the market analysis and uses the information to help shape the MP1070-1 - MARKETING PLAN.
- Ensures the situational analysis is appropriate for developing marketing and sales strategies.
- Actively participates in the financial management process.
- Approves and signs all financial statements, financial reports, and tax returns.
- Reviews and approves the Risk Management Plan, as well as financial forecasts and forecasted financial statements.
- Approved all salary adjustments, changes in job titles, and job responsibilities to align with organizational strategy.
- Oversaw investigations into reporting errors and submitted required financial restatements, preparing press releases to communicate findings.
Senior Broker
STL truckers
05.2018 - 06.2018
- Negotiated contracts with carriers to secure competitive rates.
- Analyzed market trends to identify new business opportunities.
- Managed client relationships to enhance satisfaction and improve retention.
- Oversaw compliance with industry regulations and safety standards to mitigate risks.
- Coordinated logistics operations to ensure timely deliveries and pickups.
- Developed training materials for junior brokers and new hires.
Sales Marketing Manager
My studio
Tashkent
02.2018 - 05.2018
- Achieved marketing and sales operational objectives by contributing insights to strategic plans and reviews, preparing action plans, implementing standards for production, quality, and customer service, resolving issues, conducting audits, identifying trends, determining system improvements, and implementing changes.
- Meets marketing and sales financial objectives by forecasting requirements; preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions.
- Determined annual and gross-profit plans by developing sales quotas for regions, projecting expected sales volume and profit for products, analyzing trends and results, establishing pricing strategies, recommending selling prices, and monitoring costs, competition, supply, and demand.
- Improved product marketability and profitability by researching market opportunities, enhancing product packaging, and coordinating new product development.
- Sustains rapport with key accounts by making periodic visits; exploring specific needs; anticipating new opportunities.
- Accomplishes marketing and sales human resource objectives by recruiting, selecting, orienting, training, assigning, scheduling, coaching, counseling, and disciplining employees; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures.
- Completed marketing and organization mission by achieving related results.
Senior Purser At Carnival UK
Carnival UK (P&O Cruises & Cunard)
Southampton
04.2016 - 11.2017
- Coordinate the activities of the reception team.
- Handled phone calls courteously and professionally, ensuring all visitors received appropriate attention.
- Facilitated inquiries by routing them to the correct personnel for effective resolution.
- Ensure compliance with all company policies, procedures, and guidelines.
- Ensure the safe keep of information displayed for member use and update it regularly.
- Coordinated courier logistics to ensure timely shipment of essential materials.
- Liaised with suppliers for efficient ordering and distribution of required items on a weekly basis.
- Ensure the maintenance of the front office, entrance foyer, staff area, and board room.
- Ensure records are kept properly so that they can be easily retrieved for review when needed by relevant personnel.
- Coordinated on-site celebrations to foster a positive workplace culture.
- Supported other staff members with administrative tasks as instructed by the manager.
Assistant Manager
Kansai Paint Co.,Ltd
05.2014 - 03.2016
- Led and managed the store operation to deliver high standards of customer service and maximize sales and profitability in line with the company's objectives.
- Meet the store's monthly targets and handle budgets.
- Recruit and train staff.
- Scheduled staff rotas and shifts to maintain optimal coverage.
- Ensured smooth operations on shop floor to enhance customer experience.
- Handled inquiries and complaints while monitoring customer service quality.
- Assisted customers with inquiries and transactions.
- Check that the products you sell are well displayed.
- Coordinated product deliveries to ensure timely arrival at the store.
Customer Service Representative
Jumeirah Group / Jumeirah Hotels & Resorts
Dubai
09.2012 - 04.2014
- Responded promptly to customer inquiries, ensuring timely support and satisfaction.
- Handled and resolved customer complaints, enhancing customer experience and retention.
- Deal directly with customers either by telephone, electronically or face to face.
- Obtain and evaluate all relevant information to handle product and service inquiries.
- Manage customers' accounts.
- Process orders, forms, applications and requests.
- Set up new customer accounts.
- Provide pricing and delivery information.
- Organize workflow to meet customer timeframes.
- Follow up on customer interactions.
- Direct requests and unresolved issues to the designated resource.
- Kept detailed records of customer interactions and transactions to support accurate follow-up and reporting.
- Prepare and distribute customer activity reports.
- Maintain customer databases.
- Oversaw daily administrative tasks to ensure smooth operations.
- Communicate and coordinate with internal departments.
- Provide feedback on the efficiency of the customer service process.
Sales Agent
InterContinental Hotels Group (IHG)
09.2009 - 07.2012
- Managed incoming calls and inquiries from prospective customers to facilitate engagement.
- Discusses products offered and ensures customer satisfaction.
- Assists customers effectively by solving customer disputes.
- Provides customer additional information or explains services.
- Navigated confrontational or stressful interactions with the public to maintain customer relations.
- Accurately captures customer information.
- Executed supporting paperwork and data entry.
- Developed and updated service reports to enhance tracking of customer interactions.
Education
Business management - Digital Marketing
University of East London
University Way, London, E16 2RD09-2017
Technical Diploma - Biology/Biological Sciences, General
Agro-industrial Collage
01-2012
Young economist - International Economics
economy school 41
01-2012
Skills
- HR training
- Revenue generation
- Customer experience strategy
- Digital marketing
- Marketing
- Strategic business planning
- Operational leadership
- Performance management
- Market positioning
- Project Control
- Policy development
- Market analysis
- Market Knowledge
- Customer relationship management
- Client engagement
- Entrepreneurial leadership
- Performance evaluation
- Team building
- Entrepreneurial management
- Negotiation skills
- Organizational management
- Customer onboarding
- Performance assessments
- Process improvements
- Revenue growth
- Online brand strategy
- Strategic business planning
Certification
- Manual Handling
- Certificate of Proficiency in Security Awareness
- Crowd Management
Personal Information
Title: CEO driving corporate social responsibility and social enterprise initiatives
Languages
- English
- Arabic
- Uzbek
- Turkish
- Russian, Native or Bilingual
- English, Native or Bilingual
- Arabic, Limited Working
- Uzbek, Native or Bilingual
- Turkish, Limited Working
Timeline
Chief Executive Officer
Al-Akbar logistics
11.2022 - 05.2023
Founder & CEO
Callan education & development center
10.2018 - 04.2026
Regional Operations Manager
British Education
06.2018 - 10.2018
Senior Broker
STL truckers
05.2018 - 06.2018
Sales Marketing Manager
My studio
02.2018 - 05.2018
CEO
Self employed
03.2017 - 10.2018
Senior Purser At Carnival UK
Carnival UK (P&O Cruises & Cunard)
04.2016 - 11.2017
Assistant Manager
Kansai Paint Co.,Ltd
05.2014 - 03.2016
Customer Service Representative
Jumeirah Group / Jumeirah Hotels & Resorts
09.2012 - 04.2014
Sales Agent
InterContinental Hotels Group (IHG)
09.2009 - 07.2012
Business management - Digital Marketing
University of East London
Technical Diploma - Biology/Biological Sciences, General
Agro-industrial Collage
Young economist - International Economics
economy school 41