SPREED SHEETS,PRESENTATIONS SOFTWARE,SOCIAL MEDIA,DATABASE MANAGEMENT, MICROSOFT OFFICE AND ACCOUNTING SOFTWARE
MIRRIAM MUSHUNGEKELWA
Kitwe
Summary
Proven Administrative Assistant and Sales Officer with a track record of enhancing efficiency and exceeding targets at GEMEAUS INVESTMENT LIMITED and Izwe Loans. Skilled in Microsoft Excel and fostering client relations, adept at streamlining processes and boosting sales performance. Achieved significant improvements in customer satisfaction and operational workflows through innovative strategies and meticulous organization.
Overview
2
2
years of professional experience
Work History
Administrative Assistant
GEMEAUS INVESTMENT LIMITED
08.2024 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
- Maintained inventory of office supplies and placed orders.
- Facilitated collaboration within team by organizing regular meetings and tracking project progress.
- Monitored office supplies inventory, ensuring availability of essential items without overstocking.
Sales Officer
Izwe Loans
04.2023 - 08.2024
- Enhanced customer satisfaction with timely follow-ups and personalized service.
- Responded to customer needs by answering questions and providing detailed information about point of sale machines.
- Boosted sales performance by identifying and targeting high-potential leads.
- Cultivated strong relationships, establishing trust and loyalty among clients.
- Connected with prospects through trade shows, cold calling and local-area networking.
- Participated in regional sales meetings, sharing insights with colleagues and fostering teamwork across departments.
- Researched target market and identified customers' unique needs to suggest suitable products.
- Developed strategic sales plans for achieving revenue growth and exceeding targets.
- Trained junior sales staff, mentoring them on best practices and strategies for success.
- Collaborated with marketing team to develop promotional materials to boost product visibility.
- Captured and completed sales with customer-savvy quotes, proposals, and contract management strategies.
Education
BBA - Business Studies With Education
TECHNICAL AND VOCATIONAL TEACHERS' COLLEGE
Luanshya, Zambia08-2023
Skills
- Microsoft Word
- Microsoft Excel
- Customer and client relations
- Filing
- Database entry
- Scheduling and calendar management
- Excel spreadsheets
- Recordkeeping
- Purchase orders organization
- Deadline-oriented
- Data organization
- Mail handling
- Meeting planning
- Attendance record management
- Reception oversight
Certification
- OCCUPATION HEALTH AND SAFETY FROM NSANJE HILLS TRAINING INSTITUTE (MARCH 2024).
- CERTIFICATE OF PURCHASING AND SUPPLY FROM NSANJE HILLS TRAINING INSTITUTE (MAY,2023).
- BACHELOR OF BUSINESS STUDIES WITH EDUCATION FROM COPPERBELT UNIVERSITY (AUGUST,2023)
Affiliations
- TEACHER COMMISSION OF ZAMBIA
Work Preference
Work Type
Full TimeContract WorkPart TimeWork Location
RemoteOn-SiteImportant To Me
Career advancementWork-life balanceFlexible work hoursCompany CultureHealthcare benefitsPersonal development programsTeam Building / Company RetreatsQuote
If you don’t become the ocean you’ll be seasick every day.
Leonard Cohen
Accomplishments
- Designed a more efficient Excel template to track and manage office personnel calendars and daily meetings.
- Training - Responsible for training all new employees to ensure continued quality of customer service.
- Coordinated weekly project team meetings and drafted agendas to increase meeting efficiency.
- Data Entry - Reviewed and updated client correspondence files and scheduling database.
- Inventory Management - Managed inventory and office budgeting for supplies for busy office.
- Computer Proficiency - Created PowerPoint presentations that were successfully used for business development.
- Implemented new, interactive employee scheduling system to monitor, gauge and project staffing needs.
Software
Languages
English
Bilingual or Proficient (C2)
Interests
LEARNING A LANGUAGE, READING, TRAVELLING
Timeline
Administrative Assistant
GEMEAUS INVESTMENT LIMITED
08.2024 - Current
Sales Officer
Izwe Loans
04.2023 - 08.2024
BBA - Business Studies With Education
TECHNICAL AND VOCATIONAL TEACHERS' COLLEGE
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