Misheck Musonda
Lusaka
Summary
Senior management position in pension/banking industry
L012834 Licentiate Member /Advisory Professional in Accountancy /National Accounting technician (Certificate) Diploma in management Accounting and bachelor’s degree in accountancy, the courses have given me chance to sharpen my financial reporting skills, become more innovative, more assertive, disciplined, hardworking and always eager to learn.
Experienced with strategic planning, resource allocation, and team leadership. Utilizes effective communication and organizational skills to drive project success and operational efficiency. Track record of streamlining processes and fostering collaborative environments for achieving business objectives.
Overview
17
17
years of professional experience
Work History
Senior Accounts Management Officer Claims
National Pension Scheme Authority
02.2021 - Current
- Reduced the number of pending claims by 98% of the backlog for the period 2024.
- Increased the number of paid claim by 45 %
- Developed and maintained positive relationships with clients, resulting in increased customer satisfaction and retention rates.
- Conducted thorough market research to identify new business opportunities, leading to successful expansion into new markets.
- Boosted revenue generation by identifying untapped markets and creating targeted marketing campaigns aimed at those specific demographics.
- Led cross-functional teams to achieve project milestones on time and within budget constraints.
- Implemented staff training programs to ensure all team members maintained up-to-date knowledge on industry best practices, resulting in a consistently high level of service delivery.
- Initiated process improvements that enhanced overall organizational effectiveness and streamlined workflows.
- Built strong partnerships with external stakeholders to leverage additional resources and support mutual success outcomes for each party involved in collaborative projects.
- Improved team productivity by implementing efficient project management strategies and delegation techniques.
- Managed high-performing teams, fostering a culture of accountability and open communication that ultimately led to better project outcomes.
- Utilized data-driven decision-making processes to guide critical business decisions, maximizing returns on investment while minimizing risk exposure levels where possible.
- Collaborated with other department leaders to ensure seamless coordination of efforts throughout the organization, promoting synergy among all functional areas.
- Trained and guided team members to maintain high productivity and performance metrics.
Risk and Assurance Department
National Pension Scheme Authority
05.2017 - 01.2021
- My responsibilities included the review of Financial Payment, Benefits payments, investment payment and the turn-around time was twenty-four hours
- Review of the Area and Station offices operations, and for the following are reviewed by me, Mansa, Kawambwa, Kafue and Mazabuka
- Policy reviews and departmental reviews
- Standardization and process review
- Pension payroll review
- Authority payroll review
- Conduct Fraud Awareness sessions
- Enforce Risk compliance and Reporting by performing GRC controls
Benefits Section
National Pension Scheme Authority
07.2011 - 06.2016
- Working under this section gave the following opportunities:
- Provided customer services to our clients on what NAPSA has to offer, who qualifies to contribute to the scheme and what benefits are provided by the scheme
- I attended to Customer queries and complaints, by making follow ups and giving feedback on the queries and complaints
- I liaised with the Bank, on the following matters to the bounced pensions, sending of advice slips, account opening and closure letters
- I was responsible for updating of the pension payroll for pensioners country wide, by adding new ones that qualified to the payroll and removing those don’t qualify anymore through dead or when a dependant no longer qualifies through age or becomes independent
- I maintained and reconciled the ZNPF cash benefits payments register
- I was responsible for meeting the needs of the customer, making follow ups on the pending claims, giving feedback and resolving queries
- Document management, I maintained the following registers bounced pensions payments register, daily received claim register, data advice slips, Death verification register, ZNPF cash benefits payments
- I Processed all types of Benefits claims, which is the starting point for the payment process of any benefit
Finance Department - Reconciliation Section
National Pension Scheme Authority
01.2011 - 06.2015
- I was responsible for preparing reconciliations for three operational accounts (Citi Kwacha & Citi Dollar and ZANACO), the reconciliations provide reliable information on which management and statutory reports are prepared
- Document management, I ensured that all documents in my custody which includes Bank Statement, payment vouchers, advise slips from the bank are filed and kept secure to maintain the confidentiality
- Fixed assets management, ensure that new assets are coded and facilitate for additions of new ones to the register and takes part in the disposals of assets
- Verification of assets to ensure that accurate and reliable data is kept
Contribution and Benefits-Mpika
National Pension Scheme Authority
12.2010 - 07.2011
- I prepared invoices and payment vouchers for all payments
- I reconciled the Revenue & the Imprest account and Maintained Income & Expenditure report, this helped in the budgeting of the station activities to ensure that all payments are done timely and not overdraw the account
- Provided customer services to our clients on what NAPSA has to offer, who qualifies to contribute to the scheme and what benefits are provided by the scheme
- I attended to Customer queries and complaints, by making follow ups and giving feedback on the queries and complaints
- I liaised with the Bank, on the following matters to the bank to correct errors (i.e
- Unidentified credits and debits, miss-postings under and over banking on deposits) and account opening and closure letters
- I was responsible for Receipting of contributions and rental income, and prepared deposit slips for banking on a daily basis
- I was responsible for safeguarding the money from the two sources
- Document management, I ensured that all documents in my custody which included account opening letters for pensioners, claim forms, Benefits cheques and Cheque books and letters, account closure letters for pensioners, death records are kept secure to maintain confidentiality
- Filing and updating of registers to ensure that accurate and reliable information is kept
Zambia National Building Society
01.2009 - 01.2010
- Provided customer services to customers on the number of products being offered by ZNBS
- I attended to Customer queries and complaints, by making follow ups and giving feedback on the queries and complaints
- Document management, I ensured that all documents in my custody which included account opening forms and letters, loan application forms and letters, KYC, salary schedules, closure letters are kept secure to maintain confidentiality
- Posted salaries to individual clients account from schedules, filing and updating of registers to ensure that accurate and reliable information is kept
Enumerator
Central Statistical Office
01.2008 - 01.2009
- Numerator during the Economic Census
- Conducted face to face interviews with the respondents, I collected reliable data which was inputted on data collection schedules and submitted the schedules to the supervisor for consolidation
- Data management I ensured that all documents in my custody which included personal data of the respondents, maps, data collection schedules kept secure to maintain confidentiality
- Filing and updating the registers to ensure that accurate and reliable information is captured and maintained
Education
Bachelor of Accountancy - Business Accountancy
University of Lusaka
Lusaka01.2017
Diploma in Accountancy - CIMA
Zambia Accountancy And Business Tuition Centre
Lusaka01.2014
Natech (National Accounting Technician) - Accountancy
Mulungushi University
Kabwe01.2005
Skills
- Microsoft Word
- Pastel
- Excel
- Sun System
- QuickBooks
- Bank reconciliation
- Teamwork orientation
- Expert problem solving
- Microsoft Excel proficiency
- Planning and coordination
- Team collaboration
- Strong analytical skills
- Supervisory skills
- Customer focus
- Risk assessment
- Quality management systems
Accomplishments
I was part of the team that automated the Zambia National Provident Fund Oracle System to auto recover the Home Ownership withdrawal Benefits
- Supervised team of 12 staff members.
- Documented and resolved the issue of underpayments as a result of members claiming HOWB which led to system enhancements.
- Contribution codes and fraud prevention innovations to reduce the process flow.
- Collaborated with team from ICT to enhance the ZNPF system to ensure the smooth disbursement of benefits under the ZNPF Closure Project.
- Achieved 60% of the targeted claimants through effectively helping with .
Hobbies and Interests
- Reading
- Travelling
- Cooking
- Making friends
- Current affairs
- Watching football
Statement Of Capability
Having done Natech and bachelor’s degree in accountancy, the courses have given me chance to sharpen my financial reporting skills, become more innovative, more assertive, disciplined, hardworking and always eager to learn.
Additional Information
Performed the followings in the absence of the substantive job holder .
- Project Manager
- KCY Manager
- Customer service Manager
Timeline
Senior Accounts Management Officer Claims
National Pension Scheme Authority
02.2021 - Current
Risk and Assurance Department
National Pension Scheme Authority
05.2017 - 01.2021
Benefits Section
National Pension Scheme Authority
07.2011 - 06.2016
Finance Department - Reconciliation Section
National Pension Scheme Authority
01.2011 - 06.2015
Contribution and Benefits-Mpika
National Pension Scheme Authority
12.2010 - 07.2011
Zambia National Building Society
01.2009 - 01.2010
Enumerator
Central Statistical Office
01.2008 - 01.2009
Bachelor of Accountancy - Business Accountancy
University of Lusaka
Diploma in Accountancy - CIMA
Zambia Accountancy And Business Tuition Centre
Natech (National Accounting Technician) - Accountancy
Mulungushi University
Similar Profiles
Nthanzi LunguNthanzi Lungu
Claims Clerk at National Pension Scheme Authority (NAPSA)Claims Clerk at National Pension Scheme Authority (NAPSA)
Butler Kwalela SililoButler Kwalela Sililo
Contributions Officer - Secondment to KYC Unit at National Pension Scheme AuthorityContributions Officer - Secondment to KYC Unit at National Pension Scheme Authority
Kanyemba MoombeKanyemba Moombe
Acting Developer ERP at National Pension Scheme AuthorityActing Developer ERP at National Pension Scheme Authority