MIYANDA CHOOBE

As a teller, I am the bank's first interaction with clients. I assure trust as an Asset Custodian and I am responsible for processing a wide range of financial transactions while ensuring accuracy and adherence to banking regulations. I efficiently manage cash drawers, reconcile daily transactions, and balance cash levels to support branch operations. In addition to teller duties, I oversee the safekeeping and management of assets, such as ATM cards, cash in the vault, and other valuables, ensuring they are stored securely and in compliance with internal controls. I am proficiently tasked with conducting regular audits, and maintaining detailed records of all assets under custody. My role requires exceptional attention to detail, strong organizational skills, and a commitment to upholding the highest standards of security, integrity, and confidentiality. I am a champion of ensuring our clients have an excellent customer experience by providing excellent service, and proactively identifying potential issues. I contribute to minimizing risks and ensuring smooth, efficient banking operations.

• Optimized Cash Flow: Managed cash flow ensuring 0% shortages or excess cash for over a year.
• Boosted Transactions: Increased digital utilization by 35% through client on-boarding.
• Enhanced Accuracy: Reduced cash discrepancies to 0% by improving accuracy.
• Customer Service Effectiveness: Resolved 95% of customer inquiries within first contact and through use of Sale-force.

• Tonga, Intermediate
• English, Native
• Nyanja, Advanced
• Bemba, Intermediate